Urban
Luxury hotel with 3 restaurants, near Puerta del Sol
- Free WiFi
Property renovations and closures
This property is closed from November 1 2020 to November 26 2020 (dates subject to change).
Great all round stay. Room not the biggest, but well designed. Great bed, great shower.…
This hotel is walking distance from many Madrid’s attractions, like Plaza Mayor, Puerto…
FAQs for Urban
Does Urban offer free cancellation for a full refund? Yes, Urban does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions. Is Urban currently open? This property is closed from November 1 2020 to November 26 2020 (dates subject to change). What are the cleanliness and hygiene measures currently in place at Urban? This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners. Is parking offered on site at Urban? Yes. Self parking costs EUR 27.50 per day. Is there a pool at Urban? Yes, there's a seasonal outdoor pool. Are pets allowed at Urban? Yes, pets are welcome, with a maximum weight of 33 lbs per pet. There's a charge of EUR 33 per pet, per night. Food and water bowls are available. What are the check-in and check-out times at Urban? You can check in from 3:00 PM - anytime. Check-out time is noon. Express check-in and check-out are available. Are there restaurants at or near Urban? Yes, there are 3 onsite restaurants, featuring Mediterranean cuisine. Nearby restaurants include Starbucks (4-min walk). Is airport shuttle service offered by Urban? Yes, an airport shuttle is available. The charge is EUR 90 per vehicle one-way. Is there an onsite casino at Urban? No, this hotel doesn't have a casino, but Casino de Madrid (4-min walk) and Casino Gran Via (7-min walk) are both nearby. What is there to do at Urban and nearby? Urban has a seasonal outdoor pool and a fitness center.
Recent reviews
Superb 9.2 From 354 reviews
Poor
That's not what you can expect from a 5* Hotel THe management is terrible with customers. Rooms is oldy, they need a renovation.
us2 night romance trip
Exceptional
excellent - the only place I stay when in Madrid 5
excellent service and accommodation. Its the only place I now stay when I visit Madrid
Howard, gb1 night business trip
Exceptional
Very nice hotel. Great people, great location, great hotel.
Tim, us3 night business trip
Exceptional
The doorman, Javier(?) older full-bodied gentleman made our stay at the urban hotel AMAZING! He was so attentive, caring, and had excellent customer service. There was a minor delay in checking in as our Expedia reservation wasn’t in their system yet, but all went well. The room was small, but perfect for our stay. Blackout curtains were just what we needed for our jet lag. Amazing shower and amenities on site. Cons - the walls are thin so every morning we would hear the full conversations of the cleaners and other guests in the hallway. The door key failed on us twice but the front desk staff handled seamlessly. Overall, we’d stay here again in the future. Centrally located to everything we wanted to do/see.
us4 night romance trip
Exceptional
The Hotel is very good located, closed to everything. The service and the staff is excellent. It's beautiful, modern and clean. I will recommend to everyone.
us5 night romance trip
Exceptional
The museum was brilliant, very unique. The overall design of the hotel was very impressive much better than the average hotel of the same standard. The welcome glass of Cava was a nice touch.
gb5 night romance trip
Exceptional
We enjoyed our stay at Urban. The service was friendly and helpful. The gym was small, but that was an incentive to go explore Madrid. Overall, we would strongly recommend Urban.
us3 night trip with friends
Very good
Good location
Very welcoming. Doormen particularly friendly and helpful. Good choice at breakfast. Convenient location with easy walking to the centre and Huertas. There was just the problem with the bar. My daughter and I wanted a drink before we went out for dinner. It was 7:30pm. We were told by the barman we couldn’t sit down because they were keeping tables for diners. There were others just drinking. We felt unwanted and wondered where guests at this hotel get a pre dinner drink. It was a shame as this one barman could have spoiled our stay.
Joy, gb4 night family trip
Exceptional
Staff was excellent . Hotel was clean. Perfect location in the city to walk to see things
gb2 night romance trip
Exceptional
Beautiful classy hotel. Loved the free minibar. Staff was great. I would definitely recommend.
Simon, us3 night trip