Skip to main content.
All properties in Madrid, Community of Madrid, Spain
1 room, 2 adults

Urban

5-star5 stars
Carrera San Jeronimo 34, Madrid, Madrid, 28014, Spain

Luxury hotel with 3 restaurants, near Puerta del Sol
  • Free WiFi
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.  Check restrictions for your trip.

Property renovations and closures

This property is closed from November 1 2020 to November 26 2020 (dates subject to change).
  • Great all round stay. Room not the biggest, but well designed. Great bed, great shower.…Dec 4, 2020
  • This hotel is walking distance from many Madrid’s attractions, like Plaza Mayor, Puerto…Mar 10, 2020

Urban

from Rs13,702
  • Superior Room
  • Duplex, 1 Queen Bed
  • Junior Suite
  • Suite

What’s around Urban

Landmarks

  • In Literary Quarter
  • Puerta del Sol - 4 min walk
  • Prado Museum - 10 min walk
  • Plaza Mayor - 10 min walk
  • El Retiro Park - 12 min walk
  • Museo Nacional Centro de Arte Reina Sofia - 15 min walk
  • Royal Palace of Madrid - 16 min walk
  • Plaza de Cibeles - 10 min walk

Getting around

  • Adolfo Suarez Madrid-Barajas Airport (MAD) - 23 min drive
  • Madrid Recoletos Station - 15 min walk
  • Madrid Atocha Station - 18 min walk
  • Atocha Cercanías Station - 19 min walk
  • Sevilla Station - 3 min walk
  • Sol Station - 5 min walk
  • Anton Martin Station - 6 min walk
  • Airport shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 96 rooms
  • This hotel is arranged over 6 floors

Arriving/leaving

  • Check-in time 3:00 PM-anytime
  • Check-out time is noon
  • Express check-in/out

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • Children stay free when occupying the parent or guardian's room, using existing bedding

  • Babysitting/childcare*

Pets

  • Pets allowed*

  • Up to 33 lbs

  • Food and water bowls available

Internet

  • Free WiFi in public areas

  • Free WiFi and wired Internet access in rooms

Transport

Transfers

  • Airport shuttle (available 24 hours)*

Parking

  • Onsite self parking (EUR 27.50 per day)

Payment types at the property

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • In-room childcare (surcharge)
Food and drink
  • Buffet breakfast daily (surcharge)
  • 3 restaurants
  • Bar/lounge
  • Poolside bar
  • 24-hour room service
Things to do
  • Outdoor seasonal pool
  • Pool sun loungers
  • Fitness facilities
Working away
  • Business center
  • Conference space
  • Conference space size (feet) - 3240
  • Conference space size (meters) - 301
  • One meeting room
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 1
  • Year Built - 2005
  • Elevator
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Terrace
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
Languages Spoken
  • English
  • French
  • German
  • Italian
  • Portuguese
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Espresso maker
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board (on request)
Sleep well
  • Soundproofed rooms
  • Turndown service
  • Premium bedding
Freshen up
  • Private bathroom
  • Bathtub or shower
  • Free toiletries
  • Hair dryer (on request)
Be entertained
  • LCD TV
  • Satellite TV channels
  • DVD player
Stay connected
  • Desk
  • Free newspaper
  • Free WiFi
  • Phone
More
  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Dining

CEBO - This restaurant specializes in Mediterranean cuisine and serves lunch and dinner.

Glass Mar - This tapas bar specializes in Mediterranean cuisine. Open select days.

Urban’s small print

Also known as

  • Urban Hotel
  • Urban Hotel Madrid
  • Urban Madrid
  • Madrid Urban Hotel
  • Hotel Urban Madrid
  • Urban Hotel
  • Urban Madrid
  • Urban Hotel Madrid

Policies

Cash transactions at this property cannot exceed EUR 2500, due to national regulations. For further details, please contact the property using information in the booking confirmation.

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.

  • The seasonal pool is open from June to September.
  • Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

    This property advises that enhanced cleaning and guest safety measures are currently in place.

    Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray.

    Personal protective equipment, including masks and gloves, will be available to guests.

    Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities.

    Enhanced food service safety measures are in place.

    Each guestroom is kept vacant for a minimum of 24 hours between bookings.

    This property affirms that it follows the cleaning and disinfection practices of Safe Tourism Certified (Spain).

    This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

    For transfers, guests must contact the property before arrival at the number on the booking confirmation.

    This property accepts credit cards. Cash is not accepted.

    Optional extras

    Self parking costs EUR 27.50 per day

    Buffet breakfast is offered for an extra charge of EUR 26 per person (approximately)

    Babysitting/childcare is available for an extra charge

    Pets are allowed for an extra charge of EUR 33 per pet, per night

    Airport shuttle service is offered for an extra charge of EUR 90 per vehicle (one-way)

    We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

    FAQs for Urban

    • Does Urban offer free cancellation for a full refund?
      Yes, Urban does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
    • Is Urban currently open?
      This property is closed from November 1 2020 to November 26 2020 (dates subject to change).
    • What are the cleanliness and hygiene measures currently in place at Urban?
      This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
    • Is parking offered on site at Urban?
      Yes. Self parking costs EUR 27.50 per day.
    • Is there a pool at Urban?
      Yes, there's a seasonal outdoor pool.
    • Are pets allowed at Urban?
      Yes, pets are welcome, with a maximum weight of 33 lbs per pet. There's a charge of EUR 33 per pet, per night. Food and water bowls are available.
    • What are the check-in and check-out times at Urban?
      You can check in from 3:00 PM - anytime. Check-out time is noon. Express check-in and check-out are available.
    • Are there restaurants at or near Urban?
      Yes, there are 3 onsite restaurants, featuring Mediterranean cuisine. Nearby restaurants include Starbucks (4-min walk).
    • Is airport shuttle service offered by Urban?
      Yes, an airport shuttle is available. The charge is EUR 90 per vehicle one-way.
    • Is there an onsite casino at Urban?
      No, this hotel doesn't have a casino, but Casino de Madrid (4-min walk) and Casino Gran Via (7-min walk) are both nearby.
    • What is there to do at Urban and nearby?
      Urban has a seasonal outdoor pool and a fitness center.

    Recent reviews

    Superb 9.2 From 354 reviews

    Poor 2.0
    That's not what you can expect from a 5* Hotel THe management is terrible with customers. Rooms is oldy, they need a renovation.
    us2 night romance trip
    Exceptional 10.0
    excellent - the only place I stay when in Madrid 5
    excellent service and accommodation. Its the only place I now stay when I visit Madrid
    Howard, gb1 night business trip
    Exceptional 10.0
    Very nice hotel. Great people, great location, great hotel.
    Tim, us3 night business trip
    Exceptional 10.0
    The doorman, Javier(?) older full-bodied gentleman made our stay at the urban hotel AMAZING! He was so attentive, caring, and had excellent customer service. There was a minor delay in checking in as our Expedia reservation wasn’t in their system yet, but all went well. The room was small, but perfect for our stay. Blackout curtains were just what we needed for our jet lag. Amazing shower and amenities on site. Cons - the walls are thin so every morning we would hear the full conversations of the cleaners and other guests in the hallway. The door key failed on us twice but the front desk staff handled seamlessly. Overall, we’d stay here again in the future. Centrally located to everything we wanted to do/see.
    us4 night romance trip
    Exceptional 10.0
    The Hotel is very good located, closed to everything. The service and the staff is excellent. It's beautiful, modern and clean. I will recommend to everyone.
    us5 night romance trip
    Exceptional 10.0
    The museum was brilliant, very unique. The overall design of the hotel was very impressive much better than the average hotel of the same standard. The welcome glass of Cava was a nice touch.
    gb5 night romance trip
    Exceptional 10.0
    We enjoyed our stay at Urban. The service was friendly and helpful. The gym was small, but that was an incentive to go explore Madrid. Overall, we would strongly recommend Urban.
    us3 night trip with friends
    Very good 8.0
    Good location
    Very welcoming. Doormen particularly friendly and helpful. Good choice at breakfast. Convenient location with easy walking to the centre and Huertas. There was just the problem with the bar. My daughter and I wanted a drink before we went out for dinner. It was 7:30pm. We were told by the barman we couldn’t sit down because they were keeping tables for diners. There were others just drinking. We felt unwanted and wondered where guests at this hotel get a pre dinner drink. It was a shame as this one barman could have spoiled our stay.
    Joy, gb4 night family trip
    Exceptional 10.0
    Staff was excellent . Hotel was clean. Perfect location in the city to walk to see things
    gb2 night romance trip
    Exceptional 10.0
    Beautiful classy hotel. Loved the free minibar. Staff was great. I would definitely recommend.
    Simon, us3 night trip

    Urban