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SureStay Hotel by Best Western San Antonio Northeast

Hotel with outdoor pool, near Splashtown

  • Free WiFi in lobby and free parking
From
Rs3,912

Image gallery

  • Lobby
  • Lobby
  • Pool
  • Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave - Bathroom
  • Lobby
Lobby. Image 1 of 22.
1 / 22Lobby
6.4.Good.
  • one of the terrible stays. Booked this hotel because it was managed by Best western and…

    Jun 12, 2021

  • The hotel wasn’t very clean, I ended up buying cleaning supplies to feel more comfortable…

    Jun 10, 2021

See all 670 reviews

Official standards

This property advises that it adheres to We Care Clean (Best Western) and SafeStay (AHLA - USA) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Guests are provided with free hand sanitizer

Guests rated location

Quiet
Convenient
Safe
Easy parking
Dining options
  • Free WiFi
  • Free parking
  • Pool
  • Bathtub
  • Non-smoking
  • Air Conditioning

Property highlights

Main amenities

  • 55 smoke-free guestrooms
  • Daily housekeeping
  • Outdoor pool
  • Business center
  • 24-hour front desk
  • Air conditioning

For families

  • Microwave
  • Refrigerator
  • Private bathroom
  • Television
  • Free toiletries
  • Daily housekeeping

What’s around

  • Heart of San Antonio
  • Splashtown - 7 min walk
  • Joint Base San Antonio - 12 min walk
  • Brooke Army Medical Center - 12 min walk
  • AT&T Center - 2.6 mi / 4.2 km
  • Freeman Coliseum - 3 mi / 4.8 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave
  • Suite, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)
  • Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave
  • Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Location

  • Heart of San Antonio
  • Splashtown - 7 min walk
  • Joint Base San Antonio - 12 min walk

What’s around

Landmarks

  • Heart of San Antonio
  • Splashtown - 7 min walk
  • Joint Base San Antonio - 12 min walk
  • Brooke Army Medical Center - 12 min walk
  • AT&T Center - 2.6 mi / 4.2 km
  • Freeman Coliseum - 3 mi / 4.8 km
  • Willow Springs Golf Course - 2.8 mi / 4.5 km
  • Pearl District - 4 mi / 6.4 km
  • Alamo - 4.7 mi / 7.6 km
  • River Walk - 4.9 mi / 7.9 km
  • Tower of the Americas - 5.2 mi / 8.3 km

Getting around

  • San Antonio International Airport (SAT) - 13 min drive
  • San Antonio Station - 7 min drive

At a glance

Hotel size

  • This hotel has 55 rooms
  • This hotel is arranged over 2 floors

Arriving/leaving

  • Check-in time 4:00 PM-anytime
  • Check-out time is 11 AM

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival. Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)

Pets

  • Pets not allowed (service animals welcome)

Internet

  • Free WiFi in public areas

Parking

  • Free onsite self parking
  • Free onsite RV/bus/truck parking
  • Wheelchair-accessible parking and van parking on site

Other information

  • Smoke-free property
*See small print for additional details or extra charges

In the hotel

Food and drink

  • Snack bar/deli

Things to do

  • Outdoor pool

Working away

  • Business center

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby

Facilities

  • Number of buildings/towers - 1
  • Safe-deposit box at front desk

Accessibility

  • Braille or raised signage
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible van parking
  • Braille signage
  • Closed captioned TV
  • Lowered electrical outlets in bathroom

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Rainfall showerhead
  • Free toiletries
  • Hair dryer

Be entertained

  • 32-inch flat-screen TV
  • Cable TV channels

Stay connected

  • Free local calls

Food and drink

  • Refrigerator
  • Microwave

More

  • Daily housekeeping
  • In-room safe

Small print

Also known as

  • Travelodge Inn Fort Sam
  • SureStay Hotel by Best Western San Antonio Northeast San Antonio
  • Travelodge Inn San Antonio North East Fort Sam
  • Travelodge San Antonio North East Fort Sam
  • Travelodge San Antonio North East/Near Fort Sam
  • Travelodge East/Near Fort Sam
  • Inn Ft. Sam San Antonio
  • Inn Ft. Sam
  • Surestay By Antonio Northeast
  • SureStay Hotel by Best Western San Antonio Northeast Hotel

Optional extras

Early check-in can be arranged for an extra charge of USD 15.00 (subject to availability)

Late check-out can be arranged for an extra charge of USD 25.00 (subject to availability)

Safes in guestrooms can be used for USD 1.50 per stay

Policies

This property does not have elevators.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, and a smoke detector on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; masks are required in public areas.

This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards and cash.

Mandatory fees

Deposit: USD 100.00 per stay

Breakage deposit: USD 150.00 per stay

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, SureStay Hotel by Best Western San Antonio Northeast does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking. Free RV/bus/truck parking is available.
  • Yes, there's an outdoor pool.
  • Sorry, pets aren't allowed, but service animals are welcome.
  • You can check in from 4:00 PM - anytime. There's a charge of USD 15.00 for early check-in (subject to availability). Check-out time is 11 AM. Late check-out is available for a charge of USD 25.00 (subject to availability).
  • Yes. Nearby restaurants include Ma Harper's Creole Kitchen (2.8 mi), Tank's Pizza (2.9 mi), and La Fonda Broadway (2.9 mi).
  • SureStay Hotel by Best Western San Antonio Northeast has an outdoor pool.
6.4.Good.
  • 8.0.Very good

    The staff and cleaning crew were very nice!

    Chasity, 1 night family trip, Jun 8, 2021

    Verified Hotels.com guest review

  • 2.0.Poor

    Denied stay due to my service animal!!

    My wife and I were taking our children to SeaWorld San Antonio. (6 hr. trip). Upon entering the hotel lobby, the employee stated no pets were allowed, and pointed to the 'no pets allowed' sign. I advised him that she was not a 'pet', she was a service animal for my disability. He said he could not allow us to stay at the property with the 'dog", but me and my family could stay, the dog could just not enter the buildings. However, the website stated that no pets were allowed, but service animals were welcome. After that argument, he proceeded to tell me that there would be a $200 deposit for the room. Even though the website also stated that the deposit would only be $100. I walked out to the car to inform my wife what was going on. I felt absolutely humiliated, traumatized, anxious, irritated, stressed, and overwhelmed(to say the least) since he refused and essentially denied me service because of my service animal. We searched for another hotel in the area. We found an actual Best Western, the front desk employee was very helpful and understood my frustration because of the ADA laws. However, they could not get us a room until around 5AM. So, we had to sleep in our car until then

    Ashley, 2 night family trip, Jun 4, 2021

    Verified Hotels.com guest review

  • 8.0.Very good

    Clean hotel, but no breakfast as advertised.

    Louis, 2 night trip, Jun 4, 2021

    Verified Hotels.com guest review

  • 4.0.Fair

    Don’t recommend

    Horrible is basically an understatement. I had to wait 2 HOURS for a room despite having a reservation. Having to walk in that place EVERYTHING squeaked from the stairs to the hall way to the room. In other words don’t stay here only plus is that the water park is across the street, no near by food places and the back street to get to the hotel I felt like I was about to get kidnapped. If you have small kids that walk a lot don’t stay here cause of all the squeaking. You pay cheap you’ll get cheap, definitely not worth it.

    Cristal, 1 night family trip, May 30, 2021

    Verified Hotels.com guest review

  • 2.0.Poor

    Horrible stay the bathroom door fell off the hinge air conditioner was broken exposed wires hanging from the ceiling from the smoke alarm

    daniel, 3 night family trip, May 28, 2021

    Verified Hotels.com guest review

  • 4.0.Fair

    Best Western could have done better

    The men working there were rude... Room had a pull out bed and there was no linen for it in the room and when i went to front desk all they gave me was a flat sheet guy said that supplies should be in room but there was nothing... Outlet for blow dryer didn't work... Bathroom door didn't close had to use wash cloth to hold it shut... Pullout bed mattress was not comfortable at all... Pool was green

    Ileana, 3 night family trip, May 28, 2021

    Verified Hotels.com guest review

  • 6.0.Good

    Weekend Stay

    The room was okay but it smelled awfully like a heavy smoker had stayed there. Staff was extremely nice and friendly though!

    3 night family trip, May 22, 2021

    Verified Hotels.com guest review

  • 8.0.Very good

    No Breakfast

    It was a good stay with the exception of breakfast. It was advertised that breakfast was included, but actually not provided.

    tawana, 2 night business trip, May 17, 2021

    Verified Hotels.com guest review

  • 6.0.Good

    It was ok. Blood was on mattress .

    Addiesa, 1 night business trip, May 15, 2021

    Verified Hotels.com guest review

  • 4.0.Fair

    Not so much like the other Best Western

    Uncomfortable, Noisy and old. Have that musky smell or old hotel smell. The door is so difficult to open and close too.. Bedsheets and towels have hairs on it.

    Harris, 2 night trip, May 14, 2021

    Verified Hotels.com guest review

See all 670 reviews