6/10 Good
4 December 2022
Overcharged for early check-in
I chose to stay here due to it being close to the airport and also close to a bus I was taking to Jaipur in two days. Prior to arrival I messaged hotel/service apartment I would be arriving on an early flight and needed an early checkin. There was no response. I called once in the taxi and once I arrived I was charged 50% of my stay for one night for needing to check in 4 hours earlier than regular checkin. I finally found on the hotels.com website that they will charge 30%for checking in early but it does not say how early. I normally would have gone out somewhere until check in but I had been sick the entire flight and there was no concern that I was still unwell. I felt taken advantage for being charged an additional $28 for checking in 4 hours early. At other hotels I have never had this issue. I was also told I would need to pay for electricity and I did not find anywhere on here that it states electricity is charged.
Sarah
Sarah, 2-night trip
Verified Hotels.com guest review