6/10 Good
11 May 2023
Disappointing food but lovely condition Hotel
It was my first time trying all inclusive and I had expected food to be better as it’s a big part of the experience.
I had the worst ever burger on room service, tasted rubbery and like fart, it could not have been fresh and takes over an hour. The fries were always cold or tasted off/stale whether in restaurant or room service. You get an evening meal in the restaurants but if you are staying a week you will get bored as there are only 4.
I did like the buffets though, particularly breakfast and also liked the churreria, felt like these were the only places I could get fresh food.
I think it’s a well maintained hotel, with some beautiful views and the staff are pleasant and helpful but I got bored after a while, the beach and pools were ok, gym was small/under equipped for a resort of that size…I wish I only stayed 1 or 2 nights, as maybe it’s best suited to families. I definitely had a lot more fun in Tulum Hotel zone and enjoyed the flexibility for food and things to do there.
Verified traveller
3-night trip
Verified Hotels.com guest review