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Hilton Tulum Riviera Maya All-Inclusive Resort

Photo gallery for Hilton Tulum Riviera Maya All-Inclusive Resort

8 outdoor pools, cabanas (surcharge), pool umbrellas
Exterior
Premium bedding, free minibar, in-room safe, individually decorated
9 restaurants, lunch, dinner served; Asian cuisine
Presidential Suite, 1 King Bed | Living area | 65-inch Smart TV with digital channels, TV, fireplace

Overview of Hilton Tulum Riviera Maya All-Inclusive Resort

Hilton Tulum Riviera Maya All-Inclusive Resort

4.5 star property
Tulum beachfront property with 9 restaurants and spa
8.4 out of 10 Very good
8.4/10 Very good

490 verified Hotels.com guest reviews

Property highlights

  • Pool
  • Free breakfast
  • Spa
  • Free parking
  • Free WiFi
  • Restaurant
Map
Carretera Cancun Tulum 307, Tulum, QROO, 77774
Main amenities
  • Daily housekeeping
  • On the beach
  • 9 restaurants and 3 beach bars
  • 3 poolside bars and 3 bars/lounges
  • Full-service spa
  • 8 outdoor pools
  • Free children's club
  • Beach umbrellas
  • Beach cabanas
  • Beach sun loungers
  • Beach towels
  • Children's pool
Feel at home
  • Children stay free
  • Babysitting (surcharge)
  • Children's pool
  • Children's club (free)
  • Connecting/adjoining rooms available
  • Private bathroom

Room options

About this area

What's nearby

  • On the beach
  • Akumal Beach - 12 min drive
  • Xel-Há Park - 10 min drive
  • Half Moon Bay - 23 min drive
  • Dos Ojos Cenote - 16 min drive
  • Soliman Bay - 22 min drive
  • Tulum National Park - 15 min drive
  • Cenote Azul - 16 min drive
  • Tulum Mayan Ruins - 22 min drive
  • Gran Cenote - 23 min drive
  • Las Palmas Public Beach - 33 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 84 min drive
  • Cozumel Intl. Airport (CZM) - 28.5 miles/45.8 km

Restaurants

  • Thali Restaurant - 7 min drive
  • Restaurante Yucatan - 6 min drive
  • Restaurant Kukulkan - 7 min drive
  • Restaurante Arlequin - 7 min drive
  • Piscis snack bar - 7 min drive
Map

About this property

Hilton Tulum Riviera Maya All-Inclusive Resort

At Hilton Tulum Riviera Maya All-Inclusive Resort, you can spend time at the beach enjoying cabanas, beach umbrellas, and sun loungers, plus you'll be within a 10-minute drive of Xel-Há Park. 8 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, facials, and body treatments. Noriku, one of 9 restaurants, serves Asian cuisine and is open for dinner. Other highlights at this luxurious property include 3 beach bars, a free kid's club, and a children's pool. Fellow travelers say great things about the breakfast.

All-inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Languages

English, Spanish

Cleaning and safety practices

This information is provided by our partners.

At a glance

Hotel size

  • 735 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in time from 3:00 PM - anytime
  • Minimum check-in age: 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Children stay free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)
  • Babysitting*
  • Supervised childcare*
  • Free children's club

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas

Parking

  • Free uncovered onsite valet parking
  • Wheelchair-accessible parking and van parking on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free full breakfast each morning 7:00 AM–11:30 AM
  • 9 restaurants
  • 3 bars/lounges
  • 3 beach bars
  • 3 poolside bars
  • Coffee shop
  • Free daily reception
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Children stay free (see details)
  • Free children's club
  • Children's pool
  • Supervised childcare (surcharge)

What to do

  • On the beach
  • Shopping

Working away

  • Business center
  • 7 meeting rooms
  • Computer station
  • Coworking spaces

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach cabanas (surcharge)
  • Pool cabanas (surcharge)
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Pool umbrellas

Facilities

  • 12 buildings/towers
  • Built in 2022
  • Safe-deposit box at front desk
  • 8 outdoor pools
  • Full-service spa
  • Massage/treatment rooms
  • Banquet hall
  • Reception hall

Accessibility

  • Elevator
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible restaurant
  • Handrails in hallways
  • Closed captioned TV
  • Well-lit path to entrance
  • Stair-free path to entrance

Room amenities

Be entertained

  • 65-inch Smart TV
  • Premium digital channels

Home comfort

  • Air conditioning
  • Free stocked minibar
  • Coffee/tea maker
  • Children's robes

Sleep well

  • Blackout drapes/curtains
  • Premium bedding

What to enjoy

  • Furnished balcony/patio
  • Fireplace
  • Individually furnished and decorated

Freshen up

  • Private bathroom
  • Soap and shampoo
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free local calls
  • Desk chair

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Access via exterior corridors
  • Mobile key entry
  • Restaurant dining guide

Special features

Spa

The onsite spa has 13 treatment rooms and outdoor treatment areas. Services include deep-tissue massages, facials, and body treatments. The spa is equipped with a sauna, a spa tub, and a steam room. The spa is open daily.

Dining

Noriku - Overlooking the ocean, this fine-dining restaurant specializes in Asian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required.
Auma - Overlooking the ocean, this steakhouse specializes in Regional cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
Maxal - Overlooking the ocean, this family restaurant specializes in Mexican cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
La Luce - Overlooking the ocean, this family restaurant specializes in Italian cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
Chiringuito Sea Salt - This beachfront seafood restaurant specializes in Mexican cuisine and serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar. Open daily.

Fees & policies

Children & extra beds

  • Supervised childcare is available for an extra charge
  • Babysitting is available for an extra charge

Hygiene & cleanliness

This property advises that guest safety measures are currently in place.

Guests can access their rooms with a mobile device.

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards. Cash is not accepted.

Frequently asked questions

Does Hilton Tulum Riviera Maya All-Inclusive Resort offer free cancellation for a full refund?
Yes, Hilton Tulum Riviera Maya All-Inclusive Resort does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Hilton Tulum Riviera Maya All-Inclusive Resort?
Yes, there are 8 outdoor pools and a children's pool.
Are pets allowed at Hilton Tulum Riviera Maya All-Inclusive Resort?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Hilton Tulum Riviera Maya All-Inclusive Resort?
Yes, there's free valet parking.
What are the check-in and check-out times at Hilton Tulum Riviera Maya All-Inclusive Resort?
You can check in from 3:00 PM - anytime. Check-out time is noon.
What is there to do at Hilton Tulum Riviera Maya All-Inclusive Resort and nearby?
Hilton Tulum Riviera Maya All-Inclusive Resort has 3 poolside bars and 3 beach bars, as well as a spa and beach cabanas.
Are there restaurants at or near Hilton Tulum Riviera Maya All-Inclusive Resort?
Yes, there are 9 onsite restaurants, featuring beachfront dining, Asian cuisine, and ocean views.
Does Hilton Tulum Riviera Maya All-Inclusive Resort have any outdoor private spaces?
Yes, every room features a furnished balcony or patio.

Reviews

8.4

Very good

9.4/10

Cleanliness

8.9/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.9/10

Eco-friendliness

Reviews

6/10 Good

Disappointing food but lovely condition Hotel
It was my first time trying all inclusive and I had expected food to be better as it’s a big part of the experience. I had the worst ever burger on room service, tasted rubbery and like fart, it could not have been fresh and takes over an hour. The fries were always cold or tasted off/stale whether in restaurant or room service. You get an evening meal in the restaurants but if you are staying a week you will get bored as there are only 4. I did like the buffets though, particularly breakfast and also liked the churreria, felt like these were the only places I could get fresh food. I think it’s a well maintained hotel, with some beautiful views and the staff are pleasant and helpful but I got bored after a while, the beach and pools were ok, gym was small/under equipped for a resort of that size…I wish I only stayed 1 or 2 nights, as maybe it’s best suited to families. I definitely had a lot more fun in Tulum Hotel zone and enjoyed the flexibility for food and things to do there.
3-night trip
Verified Hotels.com guest review

8/10 Very good

Okay not bad
It’s a beautiful location very nice rooms the restaurants are ok food nothing more than that. The service seems like they really want to help you but by the end nothing gets done.
henry, 6-night family trip
Verified Hotels.com guest review

8/10 Very good

Great place for Families
Had a really nice stay. The entire staff really went above and beyond to make the trip special. Food was decent and the reservation restaurants were really good. The churreria was probably our favorite.
Todd, 5-night family trip
Verified Hotels.com guest review

4/10 Fair

Bad Experience :(
We stayed at the hotel for 8 nights with my wife and my 2 sons (ages 6 and 4). The hotel is new and very nice; beach is nothing great (full of stones) but the worst part is that at night 5 we realized we got robbed from our bedroom. According to what the hotel staff told us and after carefully reviewing the security cameras, the hotel staff confirmed the cleaning/maintenance staff (water guy) came into our room (while we were away at the beach) and stole all my wife's credit cards from her wallet inside her purse. We realized 2 nights after when we started seeing unreasonable credit card charges in Mexico that we never did. It was such a horrible experience. We had to call our banks in the US, cancel all CC, etc. Not really the experience you would like to have when you are on a family vacation. I wish the hotel staff did something for us. Apart from apologies we're still awaiting for Hilton's staff response and until now we did not receive any news from the staff, Hilton or the hotel owners. This is not the service you expect from a 5-star Hilton hotel.
EMILIANO, 8-night family trip
Verified Hotels.com guest review

10/10 Exceptional

The property is new and pretty amazing. The only flaw is the beach-so many coral/lava rock-i think they are working on fixing that, but other then that we really enjoyed our stay!
Inna, 5-night family trip
Verified Expedia guest review

10/10 Exceptional

loved everything about our trip
Peggy, 3-night romance trip
Verified Expedia guest review

8/10 Very good

The lighting in bathroom could be a lot better. Otherwise it was excellent and our stay was great
Jacquelyn, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

This resort is new and in great shape and has beautiful modern decor. We are a family of 4 with kids age 10 & 11. Pros: -Queen beds (double beds are most common) -Room keys are fobs on your "all-inclusive" bracelet (No need to worry about losing or bringing keys) -Not sure if the hotel was at or near capacity but we never had trouble finding chairs by the pool. Ex. One day we didn't get out to the pool til around 1-2pm and we still found a good spot with 4 chairs and a couple of umbrellas. -Espresso drinks were included in the price (not the case at other places we've stayed) -No timeshare salespeople bothering you Cons: -Weren't enough housekeeping folks. Several days they didn't make our beds. Not a big deal for us except one day when we wanted service, the person came at 4:30PM but we were showering and told them to come back in an hour. Nobody did. When we called to request service after dinner, nobody came. -$35-$40 cab ride into town (one way) -Beach has lots of sargassum and is rocky (most days, a backhoe is working on plowing the beach for hours) FYI: -Plan to bring sunscreen, meds, hygiene products. We had to buy cold meds for a kiddo and the MSRP on the box was 66 pesos (~$3) and they charged 266 (~$13). -No music by the pool so several folks had bluetooth speakers -Get your transport to/from airport ahead of time. We paid $170 for an unscheduled cab to the hotel (1.5 hrs). $120 for a scheduled ride back to the airport (2.5 hrs-traffic!)
Nicole, 7-night family trip
Verified Expedia guest review

10/10 Exceptional

The hotel was beautiful and the restaurants all had a very cool design
Alaster, 5-night romance trip
Verified Expedia guest review

8/10 Very good

Great resort - beautiful design, clean rooms, modern amenities. Dinner restaurants were ok but buffet was great. If you are looking for a beach, not the place to go but pools and ocean views were awesome. Also constant activities for the whole family to enjoy, although it was hard to know about them because the app wasn’t working for us. Very friendly staff but service was often slow. Disappointed that there was no recycling.
Jonathan D, 4-night family trip
Verified Expedia guest review