The Royal Cancun All Suites Resort, Cancun, Mexico

Love the hotel. Very friendly and helpful staff made us feel at home. Lots of activities and family friendly

The Resort is nice i will not lie, just plan on the cleaning people taking things that aren't theirs... I was told that there was no cleaning done on Sunday's n that was fine w me. On Sunday i left my room n when i got back i had a tidy room n some money i left on the nightstand missing. As if that was not bad enough all that the manager did was take a written statement n that was it. They didn't even try making things right by comping an 11$ charge i had pending. They lack professionalism n customer service. They all smiles n wonderful to u but as soon as an issue arises they turn their back on u. Also b ready to feel pressured into going to their time share presentations as aoon as u walk into the building.

Loved it.. would definitely go back.

The hotel would deserve 3 Stars. I think it was a bit over priced because the rooms look really old and they didn't feel very clean. It kind of had an old furniture smell too it that was not too pleasant. It was nice to have a suite with a Kitchenette and the Store at the lobby offers everything you might need and then some! Also take note that there is no maid service on Sundays. The staff around the hotel was very nice, but the ladies at the front desk were on the rude side. They wanted to charge me $100 if I stayed 15 mins past check out. One morning, I had arranged with my friend who has a personal driver to pick me up so I could get some medicines. As I was about to leave the hotel I noticed 2 guys with radios following me while talking on the radio. I boarded the car and 2 minutes later a police motorcycles signaled us to stop a few blocks ahead. They were accusing the driver of being an Uber and they showed us pictures the 2 men from the hotel took of me getting into the car. Apparently in Mexico you are not innocent until proven guilty, but instead guilty automatically if some men from your hotel take pictures of you and call the police on you! They even threatened to take me to the police station if I didn't tell them that he was indeed an uber driver. I begged them to let me go so I could get the medicines, but they had me there for almost an hour. At the end they impounded the car and let me go. The manager said it was the taxi drivers and not them.