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Swissôtel Wellness Resort Alatau Almaty

Photo gallery for Swissôtel Wellness Resort Alatau Almaty

Exterior
Indoor pool, 4 outdoor pools
Indoor pool, 4 outdoor pools
Indoor pool, 4 outdoor pools
Grand Suite, 1 King Bed, Mountain View (Panoramic) | Premium bedding, minibar, in-room safe, desk

Overview of Swissôtel Wellness Resort Alatau Almaty

Swissôtel Wellness Resort Alatau Almaty

4.5-star property
Luxury hotel in Almaty with 3 restaurants and 4 outdoor pools

8.4/10 Very good

10 verified Hotels.com guest reviews

Popular amenities

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Air conditioning
  • Bathtub
Map
Tausamaly 50A, Almaty, A32BOF2

Room options

About this area

What's nearby

  • In a state park

Getting around

  • Almaty (ALA-Almaty Intl.) - 87 min drive
  • Almaty Station - 73 min drive
  • Airport shuttle (surcharge)

Restaurants

  • Diadema зал торжеств - 7 min drive
  • Кафе 821 - 7 min drive
  • Turan ресторан - 7 min drive
  • El Coffee - 7 min drive
  • Qazan - 8 min drive

About this property

Swissôtel Wellness Resort Alatau Almaty

Swissôtel Wellness Resort Alatau Almaty offers an airport shuttle (available 24 hours) for KZT 15000 per vehicle one-way. Guests can grab a bite to eat at one of the 3 restaurants and visit the spa to be pampered with Swedish massages, body wraps, or facials. Other highlights at this luxurious hotel include 4 outdoor pools, an indoor pool, and a poolside bar.

Languages

English, Russian, Turkish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Follows industry cleaning and disinfection practices of COVID-19 Guidelines (WHO)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 222 rooms

Arriving/Leaving

  • Check-in time from 3:00 PM - noon
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18
  • If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one*

Children

  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi (speed: 25+ Mbps) and wired Internet access in rooms

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking and van parking on site

Transfers

  • Airport shuttle on request (available 24 hours)*

Other information

  • Designated smoking areas (fines apply)

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:30 AM–11:00 AM
  • 3 restaurants
  • Bar/lounge
  • Poolside bar
  • Coffee shop
  • Coffee/tea in a common area
  • Snack bar/deli
  • Water dispenser

Working away

  • Business center
  • 5 meeting rooms
  • Conference center (646 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Porter/bellhop
  • Golf caddy on site

Facilities

  • ATM/banking
  • Communal living room
  • 18 holes of golf
  • 4 outdoor pools
  • An indoor pool
  • Designer stores on site
  • Full-service spa

Accessibility

  • Elevator
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Assistive listening devices in meeting rooms
  • Wheelchair-accessible van parking
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in hallways
  • Handrails in stairways
  • Wheelchairs available on site
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Pool access ramp on site

Languages

  • English
  • Russian
  • Turkish

Room amenities

Be entertained

  • 49-inch Smart TV
  • Digital TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Pillow menu
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding
  • Day bed

What to enjoy

  • Heated floor (bathroom)

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Bidet
  • Designer toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi (speed of 25+ Mbps) and free wired Internet
  • Phone
  • Desk chair
  • Electrical adapters/chargers

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Guidebooks/recommendations
  • Local maps
  • Restaurant dining guide

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, Purovel Spa & Sport. Services include sports massages, Swedish massages, facials, and body wraps. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam. The spa is open daily. There are hot springs/mineral springs on site.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of KZT 14000 per person (approximately)
  • Airport shuttle service is offered for an extra charge of KZT 15000 per vehicle (one-way)

Renovations and closures

The following facilities or services will be unavailable from February 6 2023 to February 12 2023 (dates subject to change):
  • Hot springs
  • Sauna
  • Swimming pool

Pool, spa, & gym (if applicable)

  • Guests under 16 years old are not allowed in the swimming pool, health club, fitness facility, or spa tub
  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast and through room service.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (WHO).

Policies

If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing there's a fire extinguisher, a security system, and a first aid kit on site.

This property accepts credit cards, debit cards and cash.

Also known as

Swissôtel Wellness Resort Alatau Almaty Hotel
Swissôtel Wellness Resort Alatau Almaty Almaty
Swissôtel Wellness Resort Alatau Almaty Hotel Almaty
Swissôtel Wellness Resort Alatau Almaty (Opening October 2021)

Frequently asked questions

Does Swissôtel Wellness Resort Alatau Almaty offer free cancellation for a full refund?
Yes, Swissôtel Wellness Resort Alatau Almaty does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Swissôtel Wellness Resort Alatau Almaty?
As of 29 January 2023, prices found for a 1-night stay for 2 adults at Swissôtel Wellness Resort Alatau Almaty on 6 February 2023 start from ₹11,313, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Swissôtel Wellness Resort Alatau Almaty?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Swissôtel Wellness Resort Alatau Almaty?
Yes, there are 4 outdoor pools and an indoor pool. The pool will be unavailable from February 6 2023 to February 12 2023 (dates subject to change).
Are pets allowed at Swissôtel Wellness Resort Alatau Almaty?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Swissôtel Wellness Resort Alatau Almaty?
Yes, there's free self parking.
Is airport shuttle service offered by Swissôtel Wellness Resort Alatau Almaty?
Yes, an airport shuttle is available. The charge is KZT 15000 per vehicle one-way.
What are the check-in and check-out times at Swissôtel Wellness Resort Alatau Almaty?
You can check in from 3:00 PM - noon. Check-out time is noon. Contactless check-in and check-out are available.
Is there an onsite casino at Swissôtel Wellness Resort Alatau Almaty?
No, this hotel doesn't have a casino, but Casino Zodiak (4.5 mi) is nearby.
What is there to do at Swissôtel Wellness Resort Alatau Almaty and nearby?
Swissôtel Wellness Resort Alatau Almaty has 4 outdoor pools and a spa, as well as a Turkish bath.
Are there restaurants at or near Swissôtel Wellness Resort Alatau Almaty?
Yes, there are 3 onsite restaurants. Nearby restaurants include Кафе 821 (2.7 mi), Diadema зал торжеств (2.8 mi), and Turan ресторан (3 mi).

Reviews

8.4

Very good

8.2/10

Cleanliness

8.0/10

Staff & service

9.3/10

Amenities

8.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Very good

Ariun-Erdene, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Ruslan, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Perfect
Beautiful garden
Alijon, 9-night business trip
Verified Hotels.com guest review

10/10 Exceptional

All staff are polite and friendly.
Elizabeth Ann, 3-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Клиентоориентированность
Anna, 1-night family trip
Verified Orbitz guest review

10/10 Exceptional

Avis Marc CASAGRANDE
Un séjour d'une semaine très agréable Une très jolie chambre avec vue sur la montagne Une piscine de rêve Un personnel à votre service Un lieu isolé de la ville ou il fait bon se reposer dans un joli parc boisé.
MARC, 5-night trip
Verified Hotels.com guest review

4/10 Fair

For 340€ a night for a deluxe room, i expected a lot more. Most of the employees don't speak english. The minibar in our room was even locked.
Masood, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

很好的酒店,下次还会住
Simon, 9-night trip with friends
Verified Expedia guest review

2/10 Poor

Klemens, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Anna, 1-night trip
Verified Hotels.com guest review