Guests
All properties in Playa del Carmen, Quintana Roo, Mexico

Illusion Boutique Hotel By Xperience Hotels

Boutique hotel with outdoor pool, near Central Square

  • Free WiFi
From
Rs2,932

Image gallery

  • Illusion Boutique Hotel By Xperience Hotels
  • Illusion Boutique Hotel By Xperience Hotels
  • Pool
  • Executive Room - Living Area
  • Illusion Boutique Hotel By Xperience Hotels
Illusion Boutique Hotel By Xperience Hotels. Image 1 of 80.
1 / 80Illusion Boutique Hotel By Xperience Hotels
8th St North, Playa del Carmen, 77710, QROO, Mexico
8.4.Very good.
  • Nice Place to Stay

    Sep 13, 2021

  • Great hotel for the price. Could use a working elevator and it’s a bit dated but comfy…

    Jul 16, 2021

See all 76 reviews

Official standards

This property advises that it adheres to Intertek Cristal (3rd party expert - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Gap period enforced between guest stays - 72 hours
  • Contactless check-in is available
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Walkable
Dining options
Convenient
Safe
Shopping
  • Free WiFi
  • Pool
  • Air Conditioning

Property highlights

Main amenities

  • 45 guestrooms
  • Daily housekeeping
  • Near the beach
  • Restaurant and pool bar
  • Outdoor pool
  • Rooftop terrace

What’s around

  • In Downtown Playa del Carmen
  • Central Square - 4 min walk
  • Nuestra Senora del Carmen Catholic Church - 6 min walk
  • Quinta Alegría Shopping Mall - 7 min walk
  • Xcaret Eco Theme Park - 6.2 mi / 10 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Family Room
  • Deluxe Room
  • Premium Room, 1 King Bed, Partial Ocean View (Cabanas Vision)
  • Superior Room
  • Executive Room
  • Standard Room

What’s around

Landmarks

  • In Downtown Playa del Carmen
  • Central Square - 4 min walk
  • Nuestra Senora del Carmen Catholic Church - 6 min walk
  • Quinta Alegría Shopping Mall - 7 min walk
  • Xcaret Eco Theme Park - 6.2 mi / 10 km

Getting around

  • Cancun Intl. Airport (CUN) - 51 min drive
map
See on map
8th St North, Playa del Carmen, 77710, QROO, Mexico

At a glance

Hotel size

  • This hotel has 45 rooms
  • This hotel is arranged over 5 floors

Arriving/leaving

  • Check-in time 3 PM-10:00 PM
  • Check-out time is noon
  • Express check-out

Restrictions related to your trip

  • COVID-19 restrictions.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Children (5 years old and younger) not allowed
  • No cribs (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • No onsite parking
*See fees & policies for additional details or extra charges

In the hotel

Food and drink

  • Cooked-to-order breakfast daily (surcharge)
  • Restaurant
  • Coffee shop/café
  • Snack bar/deli
  • Poolside bar
  • Room service

Things to do

  • Beach towels
  • Outdoor pool
  • Pool sun loungers
  • Spa services on site
  • Pool umbrellas

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Number of buildings/towers - 1
  • Designated smoking areas
  • Rooftop terrace
  • Terrace
  • Library

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • Air conditioning

Sleep well

  • Blackout drapes/curtains

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer (on request)

Be entertained

  • Cable TV channels

Stay connected

  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Access via exterior corridors

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.

Dining

Maison Pierre - Overlooking the garden, this restaurant specializes in international cuisine and serves breakfast, brunch, and dinner. Guests can enjoy alfresco dining (weather permitting).

Fees & policies

Optional extras

  • Breakfast costs between MXN 150 and MXN 350 per person (approximately)

Pool, spa & gym (if applicable)Pay at property

  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast and lunch.

Each guestroom is kept vacant for a minimum of 72 hours between bookings, and can be accessed from outside the building via exterior corridors.

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

Policies

Only registered guests are allowed in the guestrooms.

This property does not have elevators.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts Visa, Mastercard, American Express, debit cards and cash.

Also known as

  • Hotel Illusion
  • Illusion Boutique Xperience Hotels Playa del Carmen
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  • Illusion Boutique Xperience Hotels Adults
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  • Illusion Boutique Hotel Adults Xperience Hotels Playa del Carmen
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  • Illusion Boutique Adults Xperience Hotels Playa del Carmen
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  • Illusion Boutique Hotel by Xperience Hotels
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  • Illusion By Xperience Hotels
  • Illusion By Xperience Hotels
  • Illusion Boutique Hotel By Xperience Hotels Hotel
  • Illusion Boutique Hotel Adults Only By Xperience Hotels
  • Illusion Boutique Hotel By Xperience Hotels Playa del Carmen
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*See fees & policies for additional details or extra charges

FAQs

  • Yes, Illusion Boutique Hotel By Xperience Hotels does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Sorry, there's no onsite parking at Illusion Boutique Hotel By Xperience Hotels.
  • Yes, there's an outdoor pool.
  • Sorry, pets aren't allowed.
  • You can check in from 3 PM - 10:00 PM. Check-out time is noon. Express check-out and contactless check-in and check-out are available.
  • Yes, Maison Pierre offers alfresco dining, international cuisine, and garden views. Nearby restaurants include La Famiglia (3-min walk), Blue Lobster (3-min walk), and Dirty Martini Lounge (4-min walk).
  • Illusion Boutique Hotel By Xperience Hotels has an outdoor pool and spa services.
8.4.Very good.
  • 2.0.Poor

    Des-illusion

    The elevator was not functional, no AC at the lobby (welcoming atea), the toilet dis not flush properly….seems that owners don’t care about the facilities much less the clients

    Jim, 2 night trip, Jul 5, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    The place it self is in perfect sport. I’m middle of the city

    4 night romance trip, Jun 12, 2021

    Verified Expedia guest review

  • 6.0.Good

    Location is great, beach access is 1 minute away. Free Breakfast next door. We stayed 3 nights- no hot water/toilet would not flush and when I went down to the receptionist the man told me it was to late for maintenance (10 pm) asked him for a plunger and he gave me for a toilet scrubber. If you plan to just use the room to sleep, reserve but if you plan to spend more time, look for another hotel

    3 night family trip, Mar 16, 2021

    Verified Orbitz guest review

  • 8.0.Very good

    Simple Place, Great Location

    Nice, Good location, did not spend much time there. Pretty simple place.

    1 night trip, Feb 17, 2021

    Verified Hotels.com guest review

  • 8.0.Very good

    The illusion hotel is reasonably priced, nice location, and friendly staff. A few downsides include construction next door which is loud in the early morning, drinking water not included, minimal bedding, the cafe and poolside bar aren’t open. Breakfast is included at the next door restaurant “Madré’s”, very nice breakfast. Thanks to Adrian, Paulina and the cleaning ladies who made our stay comfortable

    8 night romance trip, Jan 11, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Awesome place. Very close to the beach, will definitely return 👍

    Blo, 2 night trip, Dec 6, 2020

    Verified Expedia guest review

  • 8.0.Very good

    Breakfast that was included was fantastic! Friendly staff and great location very close to the beach.

    Joy, 2 night trip, Nov 27, 2020

    Verified Hotels.com guest review

  • 8.0.Very good

    Best breakfast in all of PDC

    Nice place, good value, great location. And the breakfast is amazing! After i moved into an apartment in Playa, i still returned to Illusions often, just for the breakfast.

    Jason, 1 night trip, Nov 18, 2020

    Verified Hotels.com guest review

  • 8.0.Very good

    Elevator out of service. Shuttle service was great. Staff very helpful.

    Dirk, 3 night family trip, Jan 8, 2020

    Verified Expedia guest review

  • 8.0.Very good

    Third time here. Great location and nicely maintained. Front desk staff very nice/service-oriented. Housekeeping good, but had to ask front desk for toilet paper and soap at one point - which should not happen. Restaurant personnel were generally nice, but totally uncoordinated and inconsistent in service. Each of our six breakfasts were dramas. Getting salt/pepper, a spoon to stir coffee, butter/marmalade for bread, coffee refill, plate to put the rolls on - all a nightmare. Staff moved, but not efficiently or in an organized manner. First day took 5-10 minutes before anyone greeted us and came to our table. No butter/syrup offered with the hot cakes. Had to ask every time and sometimes gave up and just ate them dry as I was getting frustrated. This was supposed to be vacation - not a test of our patience and forbearance. Ask for coffee and they say "yes", but then go to clean another table or two rather than go get the coffee pot. Sometimes they forgot as they focused on something else. Unfortunately, these issues were common to most of the restaurant staff - not just one or two individuals. Makes you hate to go down for breakfast - bad way to start any day.

    6 night family trip, Nov 29, 2019

    Verified Expedia guest review

See all 76 reviews