Sunstar Hotel Grindelwald

Photo gallery for Sunstar Hotel Grindelwald

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Hypo-allergenic bedding, free minibar, in-room safe, desk
Hypo-allergenic bedding, free minibar, in-room safe, desk
Hypo-allergenic bedding, free minibar, in-room safe, desk
Hypo-allergenic bedding, free minibar, in-room safe, desk

Overview of Sunstar Hotel Grindelwald

Sunstar Hotel Grindelwald

4.0 star property
4-star hotel in Grindelwald with 2 restaurants and spa

9.0/10 Superb

597 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Parking available
  • Pool
  • Free WiFi
  • Pet-friendly
  • Gym
Map
Dorfstrasse 168, Grindelwald, BE, 3818
Main amenities
  • Daily housekeeping
  • 2 restaurants and bar/lounge
  • Full-service spa
  • Indoor pool
  • Free train station pick-up
  • Ski rentals
  • Ski storage
  • Ski passes
  • Health club
  • Sauna
  • Steam room
  • Self parking
For families
  • Children stay free
  • Playground on site
  • Private bathroom
  • Television
  • Garden
  • Terrace
Cleaning & safety
  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided
  • Personal protective equipment

Choose dates to view prices

About this area

Getting around

  • Zurich Airport (ZRH) - 118 min drive
  • Grindelwald Station - 8 min walk
  • Zweiluetschinen Station - 14 min drive
  • Grindelwald Grund Station - 21 min walk
  • Free train station pick-up

About this property

Sunstar Hotel Grindelwald

Located near a train station, Sunstar Hotel Grindelwald is a great choice for a stay in Grindelwald. You can visit the spa to be pampered with massages, body wraps, or hydrotherapy, and Ambiance, one of 2 restaurants, serves international cuisine and is open for breakfast and dinner. An indoor pool, a bar/lounge, and a health club are other highlights at this upscale hotel. The helpful staff and location get great marks from fellow travelers.

Languages

English, German

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property

Safety measures

Personal protective equipment worn by staff
Hand sanitizer provided
Enhanced food service safety measures are in place
This information is provided by our partners.

At a glance

Hotel size

  • 219 rooms
  • Arranged over 5 floors

Arriving/Leaving

  • Check-in time from 4:00 PM - midnight
  • Late check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is 11 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the train station; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children (5 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets allowed (dogs only)*
  • Service animals welcome
  • Food and water bowls available

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Onsite self parking (CHF 15 per night; includes in/out privileges)
  • Onsite parking limited
  • Electric vehicle charging point on site
  • Offsite parking within 164 ft (CHF 10 per day)

Transfers

  • Free train station pick-up on request (available 24 hours)*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast each morning 7:00 AM–10:30 AM
  • 2 restaurants
  • Bar/lounge

Traveling with children

  • Children stay free
  • Playground

What to do

  • Ski passes
  • Hiking/biking trails
  • Shopping
  • Bicycle tour information
  • Bicycle rentals nearby
  • Golfing nearby
  • Mountain climbing nearby
  • Parasailing nearby
  • Ski lessons nearby
  • Snowboarding nearby

Working away

  • 24-hour business center
  • Meeting rooms
  • Conference center (5920 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Bike shop
  • Ski equipment rentals
  • Ski storage

Facilities

  • 2 buildings/towers
  • Built in 1971
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fireplace in lobby
  • Health club
  • An indoor pool
  • Bicycle parking
  • Full-service spa
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Elevator
  • Wheelchair-accessible path to elevator
  • Well-lit path to entrance
  • Stair-free path to entrance

Languages

  • English
  • German

Room amenities

Be entertained

  • Flat-screen television
  • Cable TV channels

Home comfort

  • Heating
  • Free stocked minibar
  • Espresso maker
  • Bathrobes and slippers

Sleep well

  • Hypo-allergenic bedding
  • Pillow menu
  • Blackout drapes/curtains
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone
  • Desk chair

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Wellnessbereich has 2 treatment rooms. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Dining

Ambiance - This restaurant specializes in international cuisine and serves breakfast and dinner.
Adlerstube - This restaurant specializes in international cuisine and serves dinner only. Reservations are required. Open daily.
Bar - Onsite bar. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city: CHF 4.70 per person, per night. This tax does not apply to children under 12 years of age.
  • Christmas Day (25 December) Gala Dinner per adult: CHF 82
  • Christmas Day (25 December) Gala Dinner per child: CHF 26 (from 6 to 11 years old)
  • New Year's Eve (31 December) Gala Dinner per adult: CHF 132
  • New Year's Eve (31 December) Gala Dinner per child: CHF 26 (from 6 to 11 years old)

Children & extra beds

  • Rollaway beds are available for CHF 75.0 per night
  • Guests must contact this property in advance to reserve rollaway/extra beds

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of CHF 25 per pet, per night

Parking

  • Self parking costs CHF 15 per night with in/out privileges
  • Parking is available nearby and costs CHF 10 per day (164 ft away)

Pool, spa, & gym (if applicable)

  • Guests under 16 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Staff at the property wear personal protective equipment; guests are provided with hand sanitizer; cashless payment methods are available for all transactions.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Policies

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a first aid kit on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards and cash.

Also known as

Grindelwald Sunstar
Hotel Grindelwald Sunstar
Hotel Sunstar Alpine Grindelwald
Sunstar Alpine
Sunstar Alpine Grindelwald
Sunstar Alpine Hotel Grindelwald
Sunstar Grindelwald
Sunstar Grindelwald Hotel
Sunstar Hotel Grindelwald
Sunstar Alpine Hotel
Sunstar Hotel
Sunstar Grindelwald
Sunstar Hotel Grindelwald Hotel
Sunstar Hotel Grindelwald Grindelwald
Sunstar Hotel Grindelwald Hotel Grindelwald

Frequently asked questions

Overall score and ratings

9.0

Superb

9.2/10

Cleanliness

8.8/10

Staff & service

8.7/10

Amenities

8.8/10

Property conditions & facilities

8.7/10

Eco-friendliness

8/10 Very good

Nicely located
Nicely located hotel in the city centre. Booked a single room, unfortunately the curtains did not reach the bottom of the window. Took me 3 long discussions to get another (double) room in exchange as they mentioned hotel is fully booked (which was not 100% correct). Could have been offered quicker.
2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Would stay again.
I was there for the Eiger Ultra Trail Race. I chose it specifically because there was a spa. Newly renovated and very clean, I really enjoyed myself. Only drawback was that there were no bananas served at the breakfast buffet and this was on race day and that the jacuzzi was separated from the spa area and subject to a separate charge.
RAMONA JENNIFER, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Dina, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Restaurant has a beautiful view of the Mountains. Very decent breakfast buffet.
GuanLiang Gabriel, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Gerry, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great location Great service
Robert, 7-night family trip
Verified Hotels.com guest review

10/10 Exceptional

4-night trip with friends
Verified Hotels.com guest review

4/10 Fair

Hotel is very old . I couldn’t believe wHat you get for the money . It looks like 3 star hotel.location is good there, reception was very nice and helpful, bars restaurant are so so. balcony view is beautiful. I wouldn’t choose this hotel next time. Beautiful views are everywhere in a city but old cheap hotel and lazy services doesn’t worth it.
Kateryna, 1-night family trip
Verified Expedia guest review

8/10 Very good

Xin Hui, 1-night trip
Verified Hotels.com guest review

6/10 Good

If you don't fit the box, prepare to get stressed
I would have given this hotel a solid 4 or 5 starts, if my check-in experience hasn't been so terrible. But positives first: - Great central location - Nice spa; - Good breakfast - Friendly staff - Modern clean rooms (single room is on a smaller side) Now here is one big fat negative: When I arrived at the hotel, the reception staff refused to check me in. The reason for that was that the corporate group has instructed them to only check-in vaccinated travellers. Now, I am not vaccinated and also cannot be for medical reasons. When I entered Switzerland, I followed Swiss government regulation, i.e. took PCR test. Swiss government then introduced measures which required all restaurants, spas, bars etc to only admit vaccinated people. That regulation DID NOT apply to lodging. The hotel group has chosen to introduce the 2G (aka vaccinated only) not only to restaurants and spas which are situated in their hotels but also to lodging facilities; which is fine, however they failed to inform clients who had advance bookings, like me. So, there I was travelling from UK completely uninformed of such measure. And when I have arrived at the hotel, they wanted to terminate my booking and they were happy to send me to sleep on the street. Of course, to rebook an alternative hotel last minute would have costed about £1000 more. In the end I obtained a local doctor's note to show that I cannot be vaccinated at 50CHF, expense I could have avoided if I had received prompt info.
5-night trip
Verified Hotels.com guest review