Casa Dona Susana

Photo gallery for Casa Dona Susana

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Outdoor pool
Outdoor pool
Outdoor pool
Premium bedding, minibar, in-room safe, individually decorated

Overview of Casa Dona Susana

VIP Access

Casa Dona Susana

3.5 star property
Adults-only beach hotel with outdoor pool, near Playa de los Muertos

8.6/10 Fabulous

1,001 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Non-smoking
  • Air conditioning
  • 24/7 front desk
Map
Manuel M Dieguez No 171, Puerto Vallarta, JAL, 48380
Main amenities
  • Daily housekeeping
  • Near the beach
  • Outdoor pool
  • Rooftop terrace
  • Room service
  • Massage/treatment rooms
  • Terrace
  • 24-hour front desk
  • Air conditioning
  • Garden
  • ATM/banking services
  • Laundry service
For families
  • Private bathroom
  • Garden
  • Terrace
  • Daily housekeeping
  • Blackout drapes/curtains
  • Elevator
Cleaning & safety
  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided

Choose dates to view prices

About this area

What's nearby

  • In Romantic Zone
  • Playa de los Muertos - 2 min walk
  • Malecon - 19 min walk
  • Los Muertos Pier - 1 min drive
  • Playa Gemelas - 22 min drive
  • Cruise Ship Terminal - 26 min drive
  • Playa Mismaloya - 30 min drive
  • Bay of Banderas - 38 min drive
  • Colomitos Beach - 37 min drive
  • Nayar Vidanta Golf - 45 min drive
  • Nuevo Vallarta Beach - 48 min drive

Getting around

  • Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR) - 35 min drive

About this property

Casa Dona Susana

3.5-star hotel in the heart of Romantic Zone
Casa Dona Susana is located close to Playa de los Muertos and Malecon, and provides a rooftop terrace, a garden, and dry cleaning/laundry services. Stay connected with free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • An outdoor pool
  • Free self parking
  • Wedding services, ATM/banking services, and multilingual staff
  • Meeting rooms, a porter/bellhop, and massage treatment rooms
  • Guest reviews give good marks for the beach locale, pool, and helpful staff
Room features
All guestrooms at Casa Dona Susana boast comforts such as premium bedding and air conditioning, as well as amenities like free WiFi and safes. Guest reviews highly rate the comfortable rooms at the property.
More conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • LED TVs with cable channels

All-inclusive

All-inclusive room rates at Casa Dona Susana are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet meals, snacks, and select beverages included

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning

Social distancing

Contactless check-in and check-out
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 42 rooms
  • Arranged over 4 floors

Arriving/Leaving

  • Check-in time from 3:00 PM - noon
  • Minimum check-in age - 21
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • For more details, please contact the property using the information on the booking confirmation
  • Guests who book an all-inclusive rate plan will receive all meals and drinks at the restaurants and bars located at the hotel next door.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Children

  • No cribs (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking

Other information

  • Smoke-free property
  • Caters to adults only

Property amenities

Food and drink

  • Barbecue grills
  • Room service

What to do

  • Beach nearby
  • Golfing nearby
  • Scuba diving nearby

Working away

  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • ATM/banking
  • Rooftop terrace
  • Garden
  • An outdoor pool
  • Massage/treatment rooms

Accessibility

  • Elevator

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • LED television
  • Cable TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding

What to enjoy

  • Individually decorated

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer

Stay connected

  • Free WiFi

More

  • Daily housekeeping
  • In-room safe

Special features

All-inclusive

All-inclusive room rates at Casa Dona Susana are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet meals, snacks, and select beverages included

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Fees & policies

Pool, spa, & gym (if applicable)

  • Pool access available from 10 AM to 10 PM

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Policies

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

Also known as

Casa Dona
Casa Dona Susana
Casa Dona Susana Hotel
Casa Dona Susana Hotel Puerto Vallarta
Casa Dona Susana Puerto Vallarta
Casa Susana
Dona Casa
Dona Casa Susana
Dona Susana
Susana Casa
Casa Dona Susana Hotel
Casa Dona Susana Puerto Vallarta
Casa Dona Susana Hotel Puerto Vallarta

Frequently asked questions

Does Casa Dona Susana offer free cancellation for a full refund?
Yes, Casa Dona Susana does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Casa Dona Susana?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Casa Dona Susana?
Yes, there's an outdoor pool. Guests have pool access from 10 AM to 10 PM.
Are pets allowed at Casa Dona Susana?
Sorry, pets aren't allowed.
Is parking offered on site at Casa Dona Susana?
Yes, there's free self parking.
What are the check-in and check-out times at Casa Dona Susana?
You can check in from 3:00 PM - noon. Check-out time is noon. Contactless check-in and check-out are available.
Is there an onsite casino at Casa Dona Susana?
No, this hotel doesn't have a casino, but Vallarta Casino (28-min drive) is nearby.
What is there to do at Casa Dona Susana and nearby?
Have fun with nearby activities such as scuba diving and practice your swing at the nearby golf course. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include a garden.
Are there restaurants at or near Casa Dona Susana?
Yes. Nearby restaurants include Serrano's Meat House (3-min walk), Bistro Balsamar (4-min walk), and Di Vino Dante (4-min walk).
What's the area around Casa Dona Susana like?
Casa Dona Susana is located near Playa de los Muertos in Romantic Zone, a short 19-minute walk from Malecon and 3 minutes' walk from Los Muertos Pier.

Overall score and ratings

8.6

Fabulous

8.9/10

Cleanliness

8.9/10

Staff & service

7.8/10

Amenities

8.3/10

Property conditions & facilities

8.3/10

Eco-friendliness

10/10 Exceptional

Jeffrey, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Mary, 3-night trip
Verified Hotels.com guest review

8/10 Very good

Jaclyn, 9-night trip
Verified Expedia guest review

6/10 Good

We have stayed before. When we booked, we requested a room with a balcony. When we arrived we were told there were none available. But the front desk was helpful and got us in a small room with a very large balcony. Wish they could have provided us the room we requested.
Alison, 10-night romance trip
Verified Travelocity guest review

6/10 Good

Had to ask for water multiple times for our room- pool toilet did not flush on multiple occasions- no toilet paper at pool bathroom multiple times- smoking allowed at a non smoking facility- pool area and pool not cleaned regularly - pool towels only given out once per day - hand soap not replenished regularly- wearing of masks not enforced(especially at the buffet).
Glen Donald, 23-night romance trip
Verified Expedia guest review

10/10 Exceptional

The staff is very nice and polite.
Wendy I, 5-night romance trip
Verified Expedia guest review

6/10 Good

Susana's is ideally situated in the Romantic Zone of PV. There's easy access to eateries, cafes, downtown and the beach.
Louis, 7-night romance trip
Verified Expedia guest review

8/10 Very good

Hidden costs
Clive, 6-night romance trip
Verified Expedia guest review

10/10 Exceptional

Manuel Nieves, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

I really enjoyed staying at Casa Dona Susana. The hotel is located in a very safe quiet neighborhood in Zona Romantica. The staffs here are so friendly, responsible, hardworking, accountable, dedicated, determined, well mannered, and caring. The room was really clean, modern, and artistic. I loved the marble floors in the bathroom. The restaurant in the playa los arcos hotel (sister hotel) has delicious food and exquisite cocktails. I loved eating breakfast there with the ocean view.
James, 6-night trip
Verified Expedia guest review