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All properties in Kantenah, Quintana Roo, Mexico
1 room, 2 adults

Grand Palladium Kantenah Resort & Spa All Inclusive, Kantenah, Mexico

4-star4 stars
Great for familiesThis property has good facilities for families.
Carretera Chetumal, Puerto Juarez KM 256-100, Kantenah, QROO, 77710, Mexico

Kantenah beachfront property with 14 restaurants, spa
  • Free WiFi and free parking
  • Collect nightsYou can collect Hotels.com™ Rewards nights here
From 7,040 reviews. TripAdvisor Traveller Rating.

TripAdvisor Traveller Rating

Amenities
Great amenities
Wellness
Great wellness & sports facilities
Food
Delicious food
WiFi
Good internet service

Grand Palladium Kantenah Resort & Spa All Inclusive, Kantenah, Mexico

from Rs15,497
  • Deluxe Double Room
  • Junior Suite Double
  • Romance Villa Suite
  • Deluxe Single Room
  • Deluxe Triple Room

What’s around Grand Palladium Kantenah Resort & Spa All Inclusive, Kantenah, Mexico

Top spots nearby

Recommended by this property

  • Xpu-ha Beach (42-minute walk)
  • Half Moon Bay (4.9 km)
  • Cenote Cristalino (6.4 km)
  • Akumal Beach (6.7 km)
  • Puerto Aventuras Marina (8.8 km)
  • Riviera Maya Golf Club (9.7 km)
  • Aktun Chen (9.7 km)
  • Xel-Há Park (15.6 km)

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 69 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 101 min drive

About Grand Palladium Kantenah Resort & Spa All Inclusive, Kantenah, Mexico

Putting you within a 10-minute drive of Xpu-ha Beach, Grand Palladium Kantenah Resort & Spa All Inclusive offers a private beach where you can enjoy beach umbrellas, beach massages, and volleyball. 9 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in massages, body scrubs, and aromatherapy. Dining choices include 14 restaurants and the 3 beach bars are great places to grab a cold drink. There are 9 bars/lounges and a nightclub, and rooms at this upscale property get the details right with iPod docks and bathrobes. The pool and helpful staff get good marks from fellow travelers.

At a glance

Key facts

Size

  • 422 rooms
  • Arranged over 2 floors

Arriving/leaving

  • Check-in time 3 PM-5:30 AM
  • Check-out time is noon
  • Express check-in

Required at check-in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others

Children

  • One child (2 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Parking

  • Free self parking

Payment types at the property

  • Cash

Other information

  • All-inclusive (gratuities included)
* See small print for additional details or extra charges

At the property

Taking the kids?
  • In-room childcare (surcharge)
Food and drink
  • 14 restaurants
  • 9 bars/lounges
  • 3 beach bars
  • Coffee shop/café
  • Swim-up bar
  • Poolside bar
  • Room service (during limited hours)
  • Coffee/tea in a common area
Things to do
  • Fitness classes on site
  • Basketball on site
  • Fishing on site
  • Miniature golf on site
  • Personal motorized watercraft on site
  • Playground on site
  • Sailing on site
  • Scuba diving on site
  • Segway rental/tour on site
  • Snorkeling on site
  • Surfing/boogie boarding on site
  • Volleyball on site
  • Windsurfing on site
  • Golfing nearby
  • Hiking/biking trails nearby
  • Parasailing nearby
Working away
  • Business center
  • Meeting rooms
  • Conference center
Services
  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 15
  • Year Built - 2002
  • ATM/banking
  • Designated smoking areas
  • Garden
  • Terrace
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Ceiling fan
  • Coffee/tea maker
  • Bathrobes
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
  • Turndown service
Things to enjoy
  • In-room massage available
  • Furnished balcony
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
Be entertained
  • 32-inch plasma TV
  • Pay movies
  • Premium TV channels
  • IPod docking station
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.
Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • Room service during certain hours
  • In-room minibar (some restrictions)
  • Dining and beverage availability limited at one or more venues

Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities
  • Kayaking
  • Snorkeling
  • Windsurfing

Land activities
  • Fitness facilities
  • Miniature golf
  • Soccer
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Language
  • Water fitness

Kids' club
  • Supervised activities for children between 4 and 12 years old

Entertainment
  • Onsite entertainment and activities
  • Theme parties

Not included
  • Golf green fees
  • Use of golf equipment
  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling excursions
  • Tennis lessons
  • Surcharge for bottled wine
  • Surcharge for bottled liquor
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Offsite tours
  • Transportation to offsite activities

Spa

Zentropia has 16 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include facials, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a spa tub, and Turkish bath/hammam.

Guests under 18 years old are not allowed in the spa.

Recreation

On Site

  • Fitness facilities
  • Sauna
  • Spa tub
  • Steam room
  • Tennis on site
  • Fitness classes on site
  • Basketball on site
  • Fishing on site
  • Miniature golf on site
  • Personal motorized watercraft on site
  • Playground on site
  • Sailing on site
  • Scuba diving on site
  • Segway rental/tour on site
  • Snorkeling on site
  • Surfing/boogie boarding on site
  • Volleyball on site
  • Windsurfing on site

Nearby

  • Golfing nearby
  • Hiking/biking trails nearby
  • Parasailing nearby

Grand Palladium Kantenah Resort & Spa All Inclusive, Kantenah, Mexico’s small print

Also known as

  • Grand Palladium Kantenah Solidaridad
  • Grand Palladium Kantenah Resort All Inclusive
  • Kantenah Grand Palladium
  • Grand Palladium Kantenah
  • Grand Palladium Kantenah All Inclusive
  • Grand Palladium Kantenah Resort & Spa All Inclusive Kantenah

Policies

Guests under 18 years old are not allowed in the spa.

This property does not have elevators.

Reservations are required for spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Optional extras

Facility access costs USD 50 per person, per day. Facilities include a sauna and a spa tub.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

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Recent reviews

Fabulous 8.6 From 149 reviews

Exceptional 10.0
Fun time at a very nice resort compound. Great value overall.
usFamily trip
Exceptional 10.0
Quick trip
We arrived at the resort for a wedding. The grounds were very well kept and beautiful. Lots of animals roaming around. We enjoyed all the local shops in the evenings. We were only there for a couple of days so we did not try many restaurants. Only the buffet in Kantenah and the sports bar in colonial. But the food was delicious. Now after staying at the resort, I would choose staying at colonial over the others because of it central location. The walk to our room was long even with the train transfer and can get confusing to navigate in the dark or after cocktails haha! I would like to take my children next time because the slides area looked so much fun! We did no swim in the ocean this time around because the kelp was coming in pretty heavily and piled along the shore. Overall we had a wonderful stay and will come again.
Cynthia, us2 night romance trip
Poor 2.0
Choose another hotel
My suggestion , choose another venue. The food is just adequate since it’s an all inclusive there is nothing creative on the menus nor is the quality of the ingredients very good . The service is not even adequate from check in to check out and in between the staff makes you feel like they are doing you a favor . They are poorly trained. Customer service is not in their vocabulary, they have tunnel vision and don’t know how to make things convenient or comfortable for their guests. No is the standard answer or we don’t do that it can’t . Since they are all inclusive staff feels no need to provide more than the basic services and you will notice when there are tips involved how all of a sudden the service improves . This was with baggage being taken to and from the room basically . The resort it self is massive and getting around is not easy , shuttle service around is in large golf cart trains which run sporadically and they also have “special “ trains only for some guests and you never know which is for you and which is not , you also never know where they are going . If you are willing to accept little service and just looking for a place within your budget than this is your place . There are much better options in the area .
Munir, usFamily trip
Poor 2.0
WORST service ever
BY FAR my “worst stay ever” I can honestly say, this place is not the place to find world class service ... the entire staff minus two people are the RUDEST that we've ever encountered in the entire world, disrespectfull, patronizing, and even homophobic, the level of customer service was extremely below the norm, grand Palladium is the world renowned brand and it shouldn't be tarnished by a staff of 10... they left us without eating for one night be couse they lost our room service food and when wanted to reorder they didn’t want to being past the closing time, they managed to ruin my entire trip and our family vacation, this is not a cheap place so if you're paying high dollars for it you should expect nothing but the best. Vomit in the stairs in my villa I complained 20 times and when we left 7 nights later it STILL smelled like puke. I filled a complaint and am also contacting International corporate offices to alert them of their entire staff I guaranteed the manager that upper lever executives were not aware of what’s happening locally. But they will.
Mario, us7 night family trip

Grand Palladium Kantenah Resort & Spa All Inclusive, Kantenah, Mexico

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