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The LUMA Hotel - A Member of Design Hotels

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Reception
Minibar, in-room safe, individually furnished, desk
Minibar, in-room safe, individually furnished, desk
Minibar, in-room safe, individually furnished, desk
Standard Room (Grass Hollywood) | Minibar, in-room safe, individually furnished, desk

Overview of The LUMA Hotel - A Member of Design Hotels

The LUMA Hotel - A Member of Design Hotels

3.5 star property
City-center hotel in Kota Kinabalu with 3 restaurants

9.6/10 Exceptional

37 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Laundry facilities
  • 24/7 front desk
Map
Lot 2-5, Block A, Sutera Avenue,, Jalan Sembulan, Kota Kinabalu, Sabah, 88100
Main amenities
  • 2 meeting rooms
  • 24-hour front desk
  • 3 restaurants
  • Air conditioning
  • Breakfast available
  • Coffee shop/cafe
  • Concierge services
  • Convenience store
  • Daily housekeeping
  • Laundry service
  • Luggage storage
  • Water dispenser
For families
  • Bathtub or shower
  • Coffee/tea maker
  • Daily housekeeping
  • Digital TV service
  • Elevator
  • Minibar

Room options

About this area

What's nearby

  • In Downtown Kota Kinabalu
  • Imago Shopping Mall - 2 min drive
  • Suria Sabah Shopping Mall - 9 min drive
  • Jesselton Point Ferry Terminal - 9 min drive
  • 1Borneo Hypermall - 22 min drive

Getting around

  • Kota Kinabalu Intl. Airport (BKI) - 11 min drive
  • Tanjung Aru Station - 3 min drive

Restaurants

  • Jamal Salim Curry House & Catering - 18 min walk
  • Bayu - 13 min walk
  • Restoran D' Malindo - 12 min walk
  • Pacific Café - 2 min walk
  • D'Lengkuas Restoran Selera Kampung - 18 min walk
Map

About this property

The LUMA Hotel - A Member of Design Hotels

Enjoy your visit to Kota Kinabalu with a stay at The LUMA Hotel - A Member of Design Hotels.

Languages

Chinese (Mandarin), English, Malay

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of Safe & Clean (Malaysia)
Follows industry cleaning and disinfection practices of COVID-19 Guidelines (WHO)

Social distancing

Contactless check-in
Cashless transactions are available for all charges at the property
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available through room service
This information is provided by our partners.

At a glance

Hotel size

  • 115 rooms
  • Arranged over 9 floors

Arriving/Leaving

  • Check-in time from 3:00 PM - anytime
  • Express check-in available
  • Early check-in subject to availability
  • Minimum check-in age: 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Guests will receive an email 72 hours before arrival with check-in instructions; front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

Parking

  • Onsite parking limited

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:00 AM–10:30 AM
  • 3 restaurants
  • Coffee shop
  • Water dispenser

Traveling with children

  • Grocery/convenience store

Working away

  • 2 meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Luggage storage

Facilities

  • Water dispenser

Accessibility

  • Elevator
  • Valet for wheelchair-equipped vehicle
  • Well-lit path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Languages

  • Chinese (Mandarin)
  • English
  • Malay

Room amenities

Be entertained

  • Digital TV channels
  • Flat-screen television

Home comfort

  • Air conditioning
  • Bathrobes and slippers
  • Coffee/tea maker
  • Electric kettle
  • Iron/ironing board (on request)
  • Minibar

Sleep well

  • Bed sheets provided

What to enjoy

  • Individually furnished

Freshen up

  • Bathtub or shower
  • Eco-friendly toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste
  • Toilet paper

Stay connected

  • Desk
  • WiFi

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • Eco-friendly toiletries
  • In-room safe

Special features

Dining

Flow Coffee @ Luma - Onsite café.
JOJO Restaurant - Onsite restaurant. Guests can enjoy drinks at the bar. Happy hour is offered. Open daily.
Hinode Restaurant - Onsite restaurant. Open daily.
Fish Market Restaurant - Onsite restaurant. Open daily.

Fees & policies

Refundable deposits

  • Deposit: MYR 150.0 per accommodation, per stay

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property beginning January 1, 2023. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately MYR 38 for adults and MYR 38 for children
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Rollaway beds are available for MYR 116 per night

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.

Contactless check-in is available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of Safe & Clean (Malaysia).

This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (WHO).

Policies

<p>Guests can rest easy knowing there's a fire extinguisher, a security system, a first aid kit, and window guards on site. </p><p>This property accepts credit cards, debit cards and cash.</p>

Also known as

The Luma Hotel
The Luma Of Design Hotels
The LUMA Hotel A Member of Design Hotels
The LUMA Hotel - A Member of Design Hotels Hotel
The LUMA Hotel - A Member of Design Hotels Kota Kinabalu
The LUMA Hotel - A Member of Design Hotels Hotel Kota Kinabalu

Frequently asked questions

Does The LUMA Hotel - A Member of Design Hotels offer free cancellation for a full refund?
Yes, The LUMA Hotel - A Member of Design Hotels does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at The LUMA Hotel - A Member of Design Hotels?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at The LUMA Hotel - A Member of Design Hotels?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at The LUMA Hotel - A Member of Design Hotels?
Yes. Parking spots may be limited.
What are the check-in and check-out times at The LUMA Hotel - A Member of Design Hotels?
You can check in from 3:00 PM - anytime. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-in and contactless check-in are available.
Are there restaurants at or near The LUMA Hotel - A Member of Design Hotels?
Yes, there are 3 onsite restaurants.
What's the area around The LUMA Hotel - A Member of Design Hotels like?
The LUMA Hotel - A Member of Design Hotels is in Downtown Kota Kinabalu, a short 7-minute walk from Sutera Harbour and 19 minutes' walk from Sabah State Mosque.

Reviews

9.6

Exceptional

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Very good

Nice hotel
Comfortable stay
3-night trip
Verified Hotels.com guest review

8/10 Very good

ANG, 4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

EMMELINE, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great place to stay in KK
Love the ambiance of the hotel, Clean and the smell was like SPA. The staff was friendly!! The hotel was just opposite the Imago shopping mall, I and my husband just walk through the bridge. Definitely will come back again!!
2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Nil
Jeffrey, 2-night business trip
Verified Expedia guest review

10/10 Exceptional

Location was excellent. Close to many dining and shopping options, all within walking distance. Will definitely stay here again.
Wah Yeow Eddie, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Verified Expedia guest review

8/10 Very good

Nice and comfortable stay.
George, 2-night family trip
Verified Hotels.com guest review

8/10 Very good

Great place to stay for work or holidays
Marcus, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

Very stylish and great helpful staff.
Frances, 1-night romance trip
Verified Expedia guest review