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All properties in Kantenah, Quintana Roo, Mexico

Grand Palladium White Sand Resort & Spa All Inclusive

Kantenah beachfront property with spa and beach bar

  • Free buffet breakfast, free WiFi, and free parking
From
Rs20,571

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  • Grand Palladium White Sand Resort & Spa All Inclusive
  • Grand Palladium White Sand Resort & Spa All Inclusive
  • Beach
  • Pool
  • Grand Palladium White Sand Resort & Spa All Inclusive
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1 / 101Grand Palladium White Sand Resort & Spa All Inclusive
Carr Federal Chetumal - Puerto Juarez, Kantenah, 77710, QROO, Mexico
8.2.Very good.
  • The campus was too big so you had to either walk pretty far or catch a ride in a cart.…

    Jun 12, 2021

  • Really great hotel. Enjoyed it a lot

    May 20, 2021

See all 123 reviews

Official standards

This property advises that it adheres to Intertek Cristal (3rd party expert - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Social distancing measures are in place
  • 24 hours Gap period enforced between guest stays -
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Safe
Quiet
Dining options
Transport options
Walkable
  • Free WiFi
  • Free parking
  • Pool
  • Bathtub
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 264 guestrooms
  • Daily housekeeping
  • On a private beach
  • 14 restaurants and 20 bars/lounges
  • Full-service spa
  • 6 outdoor pools and 5 spa tubs

Feel at home

  • Children's pool
  • Children's club
  • Playground on site
  • Babysitting or childcare (surcharge)
  • Private bathroom
  • Private spa tub

What’s around

  • On a private beach
  • Akumal Beach - 4.4 mi / 7.1 km
  • Xel-Há Park - 10.1 mi / 16.2 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Junior Suite Garden View
  • Suite Garden View
  • Junior Suite Single use Garden View
  • Junior Suite Beachfront
  • Suite Beachfront
  • Romance Bungalow by the lake

What’s around

Landmarks

  • On a private beach
  • Akumal Beach - 4.4 mi / 7.1 km
  • Xel-Há Park - 10.1 mi / 16.2 km

Getting around

  • Cancun Intl. Airport (CUN) - 75 min drive
map
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Carr Federal Chetumal - Puerto Juarez, Kantenah, 77710, QROO, Mexico

At a glance

Size

  • 264 rooms
  • Arranged over 3 floors

Arriving/leaving

  • Check-in time 3:00 PM-midnight
  • Check-out time is noon
  • Express check-in

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Children

  • One child (2 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
  • Babysitting/childcare*
  • Children's club (ages 2 - 16)

Pets

  • Pets not allowed (service animals welcome)

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
*See small print for additional details or extra charges

At the property

Taking the kids?

  • Children's club

Food and drink

  • Free buffet breakfast daily
  • 14 restaurants
  • 20 bars/lounges
  • 2 swim-up bars
  • Coffee shop/café
  • Snack bar/deli
  • Beach bar
  • Poolside bar
  • Room service (during limited hours)

Things to do

  • Fitness classes on site
  • Basketball on site
  • Miniature golf on site
  • Kayaking on site
  • Pilates classes on site
  • Playground on site
  • Racquetball/squash on site
  • Scuba diving on site
  • Segway rental/tour on site
  • Volleyball on site
  • Windsurfing on site
  • Yoga classes/instruction on site
  • Golfing nearby
  • Hiking/biking trails nearby
  • Snorkeling nearby

Working away

  • Meeting rooms
  • Conference center

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Number of buildings/towers - 8
  • Year Built - 2005
  • ATM/banking
  • Designated smoking areas (fines apply)
  • Garden
  • Terrace

Accessibility

  • In-room accessibility
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible on-site restaurant
  • Handrails in stairways

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • Air conditioning
  • Ceiling fan
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Turndown service

Things to enjoy

  • Private spa tub
  • Furnished balcony

Freshen up

  • Private bathroom
  • Jetted bathtub
  • Free toiletries
  • Hair dryer

Be entertained

  • 42-inch flat-screen TV
  • Pay movies
  • Premium TV channels
  • IPod docking station

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included.
Food and beverages
  • Buffet and à la carte meals, snacks, and beverages included
  • In-room minibar (all beverages included)
  • Dining availability limited at one or more venues

Activities and facilities/equipment
All non-motorized water sports are included.

Water activities
  • Kayaking
  • Sailing
  • Snorkeling
  • Windsurfing

Land activities
  • Fitness facilities
  • Miniature golf
  • Soccer
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Water fitness

Kids' club
  • Supervised activities for children between 2 and 16 years old

Entertainment
  • Onsite entertainment and activities
  • Access to onsite nightclubs

Not included
  • Golf green fees
  • Use of golf equipment
  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling excursions
  • Snorkeling
  • Tennis lessons
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

Spa

Zentropia has 16 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

La Adelita - This theme restaurant specializes in Mexican cuisine. Guests can enjoy drinks at the bar.

El Dorado - Onsite steakhouse. Guests can enjoy drinks at the bar. Open daily.

Sumptuori - This sushi bar specializes in Japanese cuisine. Guests can enjoy drinks at the bar. Open daily.

Portofino - This restaurant specializes in Italian cuisine. Guests can enjoy drinks at the bar. Open daily.

La Lola - This restaurant specializes in Spanish cuisine. Guests can enjoy drinks at the bar. Open daily.

Recreation

On Site

  • Fitness facilities
  • Sauna
  • Steam room
  • Tennis on site
  • Fitness classes on site
  • Basketball on site
  • Miniature golf on site
  • Kayaking on site
  • Pilates classes on site
  • Playground on site
  • Racquetball/squash on site
  • Scuba diving on site
  • Segway rental/tour on site
  • Volleyball on site
  • Windsurfing on site
  • Yoga classes/instruction on site

Nearby

  • Golfing nearby
  • Hiking/biking trails nearby
  • Snorkeling nearby

Small print

Also known as

  • Grand Palladium White Sand Kantenah
  • Grand Palladium White Sand Resort
  • Grand Palladium White Sand Solidaridad
  • Grand Palladium White Sand Resort All Inclusive Kantenah
  • Grand Palladium White Sand All Inclusive Kantenah
  • Pallaum White d Inclusive Kan
  • Grand Palladium White Sand Resort & Spa All Inclusive Kantenah

Optional extras

Facility access costs USD 50 per person, per day. Facilities include a sauna and a spa.

Babysitting/childcare is available for an extra charge

Policies

Only registered guests are allowed in the guestrooms.

Guests under 18 years old are not allowed in the spa.

This property does not have elevators.

Guests can rest easy knowing there's a smoke detector and a security system on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards and cash.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:
  • A tax is imposed by the city: USD 1.5 per accommodation, per night

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Grand Palladium White Sand Resort & Spa All Inclusive does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking.
  • Yes, there are 6 outdoor pools and a children's pool.
  • Sorry, pets aren't allowed, but service animals are welcome.
  • You can check in from 3:00 PM - midnight. Check-out time is noon. Express check-in is available.
  • Yes, there are 14 onsite restaurants, featuring Mexican cuisine. Nearby restaurants include Bloved Lounge & Restaurant (3.7 mi), Royal Grill (3.9 mi), and Loncheria Akumalito (4.2 mi).
  • Have fun with onsite activities like kayaking, windsurfing, and volleyball and improve your game at the onsite tennis courts. Additional recreation onsite includes aerobics , basketball, and Pilates. Indulge in a treatment at the spa and soothe your senses in one of the 5 spa tubs. Grand Palladium White Sand Resort & Spa All Inclusive also has 2 swim-up bars, 6 outdoor pools, and a private beach, as well as a sauna, a steam room, and an arcade.
8.2.Very good.
  • 6.0.Good

    I loved the architecture. It is a beautiful resort. The food was not great. Making reservations wasn’t easy at all. When we had issues in our room and called for assistance no one ever came to help or it was never resolved. You needed to pay for room service and then wait at least two hours for the food to arrive.

    1 night trip with friends, Mar 9, 2021

    Verified Expedia guest review

  • 4.0.Fair

    The rooms wasn’t the one I chose and when put in another room still wasn’t the room

    3 night romance trip, Mar 4, 2021

    Verified Expedia guest review

  • 2.0.Poor

    Everything almost close terrible food they charge for everything cuality of liquour very poor dont go to this hotel

    7 night family trip, Feb 13, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Incredible Family Vacation

    Incredible family vacation. Beautiful resorts with tons of amenitites. Went with our two young boys and met with our friends you also have small children. The place was absolutely great! Due to Covid, we got to experience less than normal but we all felt they did a great job. Would highly recommend and hope to be back soon.

    Tony, 4 night trip with friends, Jan 2, 2021

    Verified Hotels.com guest review

  • 8.0.Very good

    Stay was very nice but my room personally fan didn’t work and was humid . Covid precautions were taken and the beach was lovely

    3 night trip with friends, Dec 30, 2020

    Verified Hotels.com guest review

  • 8.0.Very good

    Overall a good stay

    Overall we had a good trip. The staff was very attentive. The facilities were in decent shape. The only issue that we ran into was the difficulty in getting reservations. Understandably the resort was about 15-20% of its capacity. Because there were only 2 of the a la carte restaurants open on a daily basis it was, at times, difficult to get a reservation.

    Coleman, 6 night trip, Dec 29, 2020

    Verified Hotels.com guest review

  • 2.0.Poor

    Trapped in Jurrasic Park

    this ominous hotel may seem alluring now but it wont be in person when you are fighting mosquitos in the rain , waiting on for a cart to take you to dinner. in its full glory probably is gorgeous, but at 30% capacity it is empty and unkept like a shell of its formal self. Also the hotel had an apartment format which i hated. I also was locked out of the bathroom in the middle of the night and had to relieve myself in a cup as I waited for staff My husband called the service and we immediately moved to the TRS hotel right next door which was like night and day. Oh and that $1500 credit---for useless things like expensive brand name sunglasses at the gift shop

    BRIANA, 4 night trip, Nov 5, 2020

    Verified Hotels.com guest review

  • 8.0.Very good

    The staff were great! They were courteous and always helpful. Many went above and beyond to help us navigate the resort, find information about getting out of the resort, and with any other questions we had there. The food selection was great but got boring really quickly because it was so bland. The restaurants were good (which were only open for dinner) but the daily buffets for breakfast and lunch were disappointing. It lacked flavor and options for local fruits such as mangoes and avocados. Our room was updated but the decorative pillows were dirty and the bathroom had a lingering pee smell in there when we arrived. The room also felt musty the first few nights. The sheets felt moist so we had to request for a change in linen. For entertainment and activities, there were several to choose from daily and at night. We took a dance class, had a photographer take our photos at the beach, did karaoke, and danced at the dj parties at the beach and at the Colonial lobby. Also, getting to the beach was not very convenient. It took some walking which wasn't the biggest problem. When we got to the beach, there were plenty of lounge chairs and canopies available but there were very limited staff or no staff available to order any drinks. So, to get any drinks, we had to walk farther to the bar and then back. Overall, it was a great experience but we won't be back.

    Maya, 7 night trip with friends, Mar 12, 2020

    Verified Expedia guest review

  • 8.0.Very good

    Nice! Great for kids!

    My family and I had a really nice time at White Sands! The grounds are beautifully landscaped, the pool(s) are huge, breakfast buffet was terrific, and the spa was lovely. There are 2 other resorts on the property that you have full access to, and they're just as nice! Very family friendly and there's something to do for everyone. A couple down sides - The beach is covered in rocks and there's only a very small section for people to swim at. Also, the pool area has NO music (and neither did the restaurants). When im on vacation in Mexico...there needs to be music playing! Especially when having a drink outside at the pool bar!? Not so fun when it's dead silent. Lastly, we arranged for transportation from the airport to the hotel (directly with hotel staff) and our ride never showed. Ended up taking a $180 taxi to the hotel.

    Thomas, 5 night family trip, Mar 12, 2020

    Verified Hotels.com guest review

  • 8.0.Very good

    Everything was great except for my room. As soon as we walked in to use the bathroom it smelled of urine, so we had to leave the bathroom door open. The next day I woke up to a p

    8 night trip, Mar 12, 2020

    Verified Expedia guest review

See all 123 reviews