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All properties in Kantenah, Quintana Roo, Mexico
1 room, 2 adults

Grand Palladium White Sand Resort & Spa All Inclusive, Kantenah, Mexico

4-star4 stars
Great for families

Good to know

  • In-room childcare (surcharge)
  • Babysitting or childcare (free)
  • Children's club (free)
  • Children's pool
Carr Federal Chetumal - Puerto Juarez, Km 256-100 Municipio Solidaridad, Kantenah, QROO, 77710, Mexico

Kantenah beachfront property with 14 restaurants and spa
  • Free WiFi and free parking
  • Great for families

    Good to know

    • In-room childcare (surcharge)
    • Babysitting or childcare (free)
    • Children's club (free)
    • Children's pool
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here
Wellness Area
Great wellness & sports facilities
Comfort
Very comfortable
Room
Great room
Food
Delicious food

Grand Palladium White Sand Resort & Spa All Inclusive, Kantenah, Mexico

from Rs29,302
  • Junior Suite, Garden View (Newly refurbished)
  • Suite, 1 King Bed with Sofa bed (Newly refurbished)
  • Junior Suite Single use, newly refurbished

What’s around Grand Palladium White Sand Resort & Spa All Inclusive, Kantenah, Mexico

Landmarks

  • On a private beach
  • Xpu-ha Beach - 3.1 mi / 4.9 km
  • Akumal Beach - 4.4 mi / 7.1 km
  • Cenote Cristalino - 4.8 mi / 7.7 km
  • Half Moon Bay - 5.5 mi / 8.8 km
  • Riviera Maya Golf Club - 5.8 mi / 9.4 km
  • Aktun Chen - 5.8 mi / 9.4 km
  • Puerto Aventuras Marina - 6.6 mi / 10.6 km

Getting around

  • Cancun Intl. Airport (CUN) - 75 min drive
  • Area shuttle (surcharge)

At a glance

Key facts

Size

  • 264 rooms
  • Arranged over 3 floors

Arriving/leaving

  • Check-in time 3:00 PM-midnight
  • Check-out time is noon
  • Express check-in
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

Travelling with others

Children

  • One child (2 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding

  • No cribs (infant beds)

  • Free babysitting/childcare

  • Free children's club (ages 2 - 16)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Parking

  • Free self parking

Offsite

  • Area shuttle *

Payment types at the property

  • Cash
* See small print for additional details or extra charges

At the property

Taking the kids?
  • Children's club (free)
  • In-room childcare (surcharge)
  • Supervised childcare/activities (free)
Food and drink
  • 14 restaurants
  • 20 bars/lounges
  • 3 beach bars
  • 2 swim-up bars
  • Poolside bar
  • Room service (during limited hours)
  • Barbecue grills
Things to do
  • Fitness classes on site
  • Basketball on site
  • Miniature golf on site
  • Playground on site
  • Scuba diving on site
  • Segway rental/tour on site
  • Surfing/boogie boarding on site
  • Volleyball on site
  • Windsurfing on site
  • Bicycle rentals nearby
  • Ecotours nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Sailing nearby
  • Snorkeling nearby
Working away
  • Business center
  • Conference space
  • Meeting rooms
  • Conference space size (feet) - 16415
  • Conference space size (meters) - 1525
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 8
  • Year Built - 2005
  • ATM/banking
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Rooftop terrace
  • Garden
Accessibility
  • In-room accessibility
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible on-site restaurant
  • Handrails in stairways
Languages Spoken
  • English
  • French
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Ceiling fan
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
  • Sofa bed size double
Things to enjoy
  • Private spa tub
  • Furnished balcony
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
Be entertained
  • 25-inch plasma TV
  • Cable TV channels
  • IPod docking station
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included.
Food and beverages

  • Buffet and à la carte meals, snacks, and beverages included
  • In-room minibar (all beverages included)
  • Dining availability limited at one or more venues

Activities and facilities/equipment
All non-motorized water sports are included.

Water activities
  • Kayaking
  • Sailing
  • Snorkeling
  • Windsurfing

Land activities
  • Fitness facilities
  • Miniature golf
  • Soccer
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Water fitness

Kids' club
  • Supervised activities for children between 2 and 16 years old

Entertainment
  • Onsite entertainment and activities
  • Access to onsite clubs

Not included
  • Golf green fees
  • Use of golf equipment
  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling excursions
  • Snorkeling gear
  • Tennis lessons
  • Airport transfers
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

Spa

Zentropia has 16 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

Bahia E Brasa - This theme restaurant specializes in Brazilian cuisine and serves dinner only. Guests can enjoy drinks at the bar.

Ribs More - This theme restaurant specializes in Tex-Mex cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

Portofino - This theme restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

La Lola - This theme restaurant specializes in Spanish cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

Punta Emilia - Onsite theme restaurant. Guests can enjoy drinks at the bar. Open daily.

Grand Palladium White Sand Resort & Spa All Inclusive, Kantenah, Mexico’s small print

Also known as

  • Grand Palladium White Sand Kantenah
  • Grand Palladium White Sand Resort
  • Grand Palladium White Sand Solidaridad
  • Grand Palladium White Sand Resort All Inclusive Kantenah
  • Grand Palladium White Sand All Inclusive Kantenah
  • Pallaum White d Inclusive Kan
  • Grand Palladium White Sand Resort & Spa All Inclusive Kantenah

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests under 18 years old are not allowed in the spa.

This property does not have elevators.

Guests can rest easy knowing there's a smoke detector and a security system on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

The property affirms that it adheres to the Intertek Cristal (3rd party expert - Global) sanitization guidelines.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Optional extras

Facility access costs USD 50 per person, per day. Facilities include a sauna and a spa.

Area shuttle service is offered for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Grand Palladium White Sand Resort & Spa All Inclusive, Kantenah, Mexico

  • Does Grand Palladium White Sand Resort & Spa All Inclusive offer free cancellation for a full refund?
    Yes, Grand Palladium White Sand Resort & Spa All Inclusive does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • Is Grand Palladium White Sand Resort & Spa All Inclusive currently open?
    This property is closed from May 2 2020 to July 31 2020 (dates subject to change).
  • Is parking offered at Grand Palladium White Sand Resort & Spa All Inclusive?
    Yes, there's free self parking.
  • Is there a pool at Grand Palladium White Sand Resort & Spa All Inclusive?
    Yes, there are 9 outdoor pools and a children's pool.
  • Are pets allowed at Grand Palladium White Sand Resort & Spa All Inclusive?
    Sorry, pets and service animals aren't allowed.
  • What are the check-in and check-out times at Grand Palladium White Sand Resort & Spa All Inclusive?
    You can check in from 3:00 PM to midnight. Check-out time is noon.
  • Are there restaurants at or near Grand Palladium White Sand Resort & Spa All Inclusive?
    Yes, there are 14 onsite restaurants.
  • What is there to do near Grand Palladium White Sand Resort & Spa All Inclusive?
    Recommended spots to visit include Xpu-ha Beach (3.1 mi) and Akumal Beach (4.4 mi), along with Cenote Cristalino (4.8 mi) and Half Moon Bay (5.5 mi).

Recent reviews

Fabulous 8.8 From 117 reviews

Very good 8.0
Nice! Great for kids!
My family and I had a really nice time at White Sands! The grounds are beautifully landscaped, the pool(s) are huge, breakfast buffet was terrific, and the spa was lovely. There are 2 other resorts on the property that you have full access to, and they're just as nice! Very family friendly and there's something to do for everyone. A couple down sides - The beach is covered in rocks and there's only a very small section for people to swim at. Also, the pool area has NO music (and neither did the restaurants). When im on vacation in Mexico...there needs to be music playing! Especially when having a drink outside at the pool bar!? Not so fun when it's dead silent. Lastly, we arranged for transportation from the airport to the hotel (directly with hotel staff) and our ride never showed. Ended up taking a $180 taxi to the hotel.
Thomas, us5 night family trip
Very good 8.0
great outdoor but problems with rooms
Overall, it was good. The pools are amazing, clean and ample. The food is great, especially in buffets and in a couple of restaurants. The beach is ok despite some problems with sea weed. Lots of interesting activities, yoga, aqua-aerobically, cooking show, mater-classes, etc. Internal transport (electric carts) is well developed and prompt so we almost never had to go on foot (unless we wanted to). Instead, we used these carts to go from one hotel to another, from the lobby to our room and back. The staff is friendly and ready to help. However, there were several serious issues to be aware of. First, when we checked in we were given a room (building 53) which had a problem with the sewer, so on the second day we had a terrible smell inside of the room (smelled like someone shitted in the shower or a dead animal). When we complained, we were given two options: either to have a technician to fix that or to change a room (which they gave us very reluctantly). We chose the second one, and they even did not bother to send a technician to fix the problem, so we spent a terrible night with hot water on all night long in the shower to reduce the smell. We had to pack and check out the next day, though they took a good care of our stuff but we had to carry all day all the documents with us. Eventually, we got a new room in the building 57 which was ok except a leakage in the Jacuzzi that they tried to fix (a technician came several times but could not fix it anyway
Artem, us9 night family trip
Very good 8.0
Great family friendly stay
Nice, family friendly resort. Aside from one service issue, the overall stay was great. Room was spacious, and there were tons of food options.
Daniel, us2 night family trip
Exceptional 10.0
Great place
This is an amazing place set in the jungle, we stayed at White Sand and the room was great, it works nicely for a family of 4. We also had to leave early and had great help from Paola at reception after Hotels.com staff did not help at all, she managed to refund us the money for one night.
Florin, gb6 night family trip
Exceptional 10.0
All Good!
Resort stay was great!!! I would like to say all good, but I am little hesitant on service provided.There can be lot of improvement in the area of service. Otherwise everything is good. I would rate this resort as 9/10.
satya, us2 night family trip

Grand Palladium White Sand Resort & Spa All Inclusive, Kantenah, Mexico

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