Skip to main content.
All properties in Kantenah, Quintana Roo, Mexico
1 room, 2 adults

Grand Palladium White Sand Resort & Spa All Inclusive, Kantenah, Mexico

4-star4 stars
Great for familiesThis property has good facilities for families.
Carr Federal Chetumal - Puerto Juarez, Km 256-100 Municipio Solidaridad, Kantenah, QROO, 77710, Mexico

Kantenah beachfront property with 14 restaurants, spa
  • Free WiFi and free parking
  • Collect nightsYou can collect Hotels.com™ Rewards nights here
From 4,063 reviews. TripAdvisor Traveller Rating.

TripAdvisor Traveller Rating

Vibe
Awesome vibe
Wellness
Great wellness & sports facilities
Room
Great room
Food
Delicious food

Grand Palladium White Sand Resort & Spa All Inclusive, Kantenah, Mexico

from Rs26,356
  • Junior Suite, Garden View (Newly refurbished)
  • Suite, 1 King Bed with Sofa bed (Newly refurbished)
  • Junior Suite Single use, newly refurbished

What’s around Grand Palladium White Sand Resort & Spa All Inclusive, Kantenah, Mexico

Top spots nearby

Recommended by this property

  • Half Moon Bay (40-minute walk)
  • Xpu-ha Beach (5.2 km)
  • Akumal Beach (6 km)
  • Cenote Cristalino (7.1 km)
  • Riviera Maya Golf Club (9 km)
  • Aktun Chen (9 km)
  • Puerto Aventuras Marina (9.4 km)
  • Xel-Há Park (14.9 km)

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 75 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 103 min drive
  • Area shuttle (surcharge)

At a glance

Key facts

Size

  • 264 rooms
  • Arranged over 3 floors

Arriving/leaving

  • 24-hour check-in
  • Check-out time is noon
  • Express check-in/out

Required at check-in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • One child (2 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding

  • No cribs (infant beds)

  • Free babysitting/childcare

  • Free children's club (ages 2 - 16)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Parking

  • Free self parking

  • Free RV/bus/truck parking

Offsite

  • Area shuttle *

Payment types at the property

  • Cash

Other information

  • All-inclusive (taxes and gratuities included)
* See small print for additional details or extra charges

At the property

Taking the kids?
  • Children's club (free)
  • In-room childcare (surcharge)
  • Supervised childcare/activities (free)
Food and drink
  • Free buffet breakfast
  • 14 restaurants
  • 20 bars/lounges
  • 3 beach bars
  • 2 swim-up bars
  • Poolside bar
  • Room service (during limited hours)
  • Barbecue grills
Things to do
  • Fitness classes on site
  • Basketball on site
  • Miniature golf on site
  • Playground on site
  • Scuba diving on site
  • Segway rental/tour on site
  • Surfing/boogie boarding on site
  • Volleyball on site
  • Windsurfing on site
  • Bicycle rentals nearby
  • Ecotours nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Sailing nearby
  • Snorkeling nearby
Working away
  • Business center
  • Conference space
  • Meeting rooms
  • Conference space size (feet) - 16415
  • Conference space size (meters) - 1525
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 8
  • Year Built - 2005
  • ATM/banking
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Rooftop terrace
  • Garden
Languages Spoken
  • English
  • French
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Ceiling fan
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
  • Sofa bed size double
Things to enjoy
  • Furnished balcony
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
Be entertained
  • 25-inch plasma TV
  • Cable TV channels
  • IPod docking station
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included.
Food and beverages

  • Buffet and à la carte meals, snacks, and beverages included
  • In-room minibar (all beverages included)
  • Dining availability limited at one or more venues

Activities and facilities/equipment
All non-motorized water sports are included.

Water activities
  • Kayaking
  • Sailing
  • Snorkeling
  • Windsurfing

Land activities
  • Fitness facilities
  • Miniature golf
  • Soccer
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Water fitness

Kids' club
  • Supervised activities for children between 2 and 16 years old

Entertainment
  • Onsite entertainment and activities
  • Access to onsite clubs

Not included
  • Golf green fees
  • Use of golf equipment
  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling excursions
  • Snorkeling gear
  • Tennis lessons
  • Airport transfers
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

Spa

Zentropia has 16 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

Bahia E Brasa - This theme restaurant specializes in Brazilian cuisine and serves dinner only. Guests can enjoy drinks at the bar.

Ribs More - This theme restaurant specializes in Tex-Mex cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

Portofino - This theme restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

La Lola - This theme restaurant specializes in Spanish cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

Punta Emilia - Onsite theme restaurant. Guests can enjoy drinks at the bar. Open daily.

Grand Palladium White Sand Resort & Spa All Inclusive, Kantenah, Mexico’s small print

Also known as

  • Grand Palladium White Sand Kantenah
  • Grand Palladium White Sand Resort
  • Grand Palladium White Sand Solidaridad
  • Grand Palladium White Sand Resort All Inclusive Kantenah
  • Grand Palladium White Sand All Inclusive Kantenah
  • Pallaum White d Inclusive Kan
  • Grand Palladium White Sand Resort & Spa All Inclusive Kantenah

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests under 18 years old are not allowed in the spa.

This property does not have elevators.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Optional extras

Early check-in can be arranged for an extra charge (subject to availability)

Facility access costs USD 50 per person, per day. Facilities include a sauna and a spa.

Area shuttle service is offered for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

Didn’t find the right property?

Continue searching for Kantenah, Quintana Roo, Mexico

Recent reviews

Fabulous 8.8 From 109 reviews

Very good 8.0
Great family friendly stay
Nice, family friendly resort. Aside from one service issue, the overall stay was great. Room was spacious, and there were tons of food options.
Daniel, us2 night family trip
Exceptional 10.0
Great place
This is an amazing place set in the jungle, we stayed at White Sand and the room was great, it works nicely for a family of 4. We also had to leave early and had great help from Paola at reception after Hotels.com staff did not help at all, she managed to refund us the money for one night.
Florin, gb6 night family trip
Exceptional 10.0
All Good!
Resort stay was great!!! I would like to say all good, but I am little hesitant on service provided.There can be lot of improvement in the area of service. Otherwise everything is good. I would rate this resort as 9/10.
satya, us2 night family trip
Very good 8.0
It’s okay for the value
Overall we enjoyed our stay here of 6 nights. We had a room in building 58 that was central to all the resorts and not too far from the kids pool, where we spent every day there. It was nice that we had a ground floor room since we had our 2yr old son with us. We liked the variety of restaurants available although the food was mostly just okay. Our favorite restaurant was Sumptouri. We opted not to do teppanyaki. Service at all the restaurants was great though. My husband used the gym every day and he liked it, although It would have been nice to use the health bar too and not just have it exclusive for spa customers. I purchased a massage too and it was wonderful, but didn’t have time to fully enjoy all the benefits like the aromatherapy and hydrotherapy that came with it. The room was clean when we arrived. The following day we received a fruit basket in our room. We kept getting notes left on our door for our welcome gift but never got it until our last day, kinda pointless. We had even stopped by the desk to pick it up one day and waited about 20mins but no one was there so we left. We had declined room service 2 days out of our 6 nt stay but on our last day, no one came by. We saw the room attendants outside the other rooms but no offer for service, we ended up just grabbing towels off a cart. Also, on 4 separate occasions throughout our stay, we went by and called reception to get us some toothpaste because we ran out and we never did get any. Not sure why.
us6 night family trip

Grand Palladium White Sand Resort & Spa All Inclusive, Kantenah, Mexico

Is the description of this property not correct? Tell us