office locked, had to stand out in cold for over 5 min while staff looked at me and talked on phone, finally got inside, still on phone (personal chat) long time for check in as still to busy talking on phone. had no connection for tv, told me the weather, wasnt raining or snowing? yet their living quarters people where watching tv. people going from living quarters and staying in downstair rooms where very noisy all nite, no towels, dirty, parking lot and walkways very icey, no salt/sand, no lites in stairwells, not safe.