Before arrival: We received a message offering transfer from the airport. When replying twice to inquire about children's seats, we never heard back from the hotel.
Reception: Upon arrival, an employee started checking us in, but quickly started servicing a turkish family, who came in after us. Throughout our stay, we experienced a clear pattern of favoritism toward Turkish-speaking guests.
Rooms: Beds were extremely hard (may suit some), but rooms are clean with daily housekeeping on request. Cleaning staff were friendly and helpful.
Pool area: All the pools seemed clean, and were tended to daily. The pool area lacked nothing - it had everything from childrens areas to pools exclusively for adults. There were always pool chairs at our disposal. Beach always had space too!
Restaurant: Always excellent selection and variation. Taste 4/5. Restaurants had a lot of flies, could benefit from bug zappers.
Entertainment: Every night shows started at 21:30-23:30, disturbing sea-facing rooms. If you have small children, chose a room facing the road. The amphitheater needs fans, temperatures hit 35°C at night with high humidity. Mini disco for children every night, could have benefitted from variation in entertainment.
On a note: We asked for late check-out (normally at 12), as we had a baby napping in those hours. We were asked to pay 20 euro/hour, despite having spent 12 nights. We know other families got this for free. A little friendliness would have gone a long way!