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ITZA Hotel Boutique Internacional

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Presidential Suite | Premium bedding, down comforters, Select Comfort beds, minibar
2 restaurants, breakfast, lunch served; local and international cuisine
Junior Double Room, 1 King Bed, Balcony | Bathroom | Shower, rainfall showerhead, hair dryer, bathrobes

Overview of ITZA Hotel Boutique Internacional

ITZA Hotel Boutique Internacional

4.0 star property
Cuenca upscale hotel with 2 restaurants
9.4 out of 10 Exceptional
9.4/10 Exceptional

28 verified guest reviews

Property highlights

  • Free breakfast
  • Airport transfer
  • Free WiFi
  • Restaurant
  • Laundry facilities
  • 24/7 front desk
Gran Colombia y Benigno Malo, 25, Cuenca, Azuay, EC010104
Main amenities
  • Daily housekeeping
  • 2 restaurants
  • Airport shuttle
  • Terrace
  • 24-hour front desk
  • Free grocery shopping service
  • Communal living room
  • Front-desk safe
  • Laundry service
  • Self-serve laundry
  • Multilingual staff
  • Concierge services
For families
  • Separate dining area
  • Premium TV channels
  • Terrace
  • Daily housekeeping
  • Laundry facilities
  • Blackout drapes/curtains

Room options

About this area

What's nearby

  • In Downtown Cuenca

Getting around

  • Cuenca (CUE-Mariscal Lamar) - 11 min drive
  • Jose Joaquin de Olmedo Intl. Airport (GYE) - 79.7 miles/128.3 km
  • Airport shuttle (surcharge)


  • Negroni - 3 min walk
  • Mansion Matilde - 3 min walk
  • Hot Dog del Tropical - 3 min walk
  • Guajibamba - 4 min walk
  • Carbón del Palo Restaurant - 3 min walk

About this property

ITZA Hotel Boutique Internacional

ITZA Hotel Boutique Internacional is just 1.6 mi (2.6 km) from the airport and offers a shuttle (available on request) for USD 25 per vehicle one-way. For a bite to eat, guests can check out SANTO PLACER, one of 2 restaurants, which serves local and international cuisine and is open for breakfast, lunch, and dinner.


English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Enhanced food service safety measures are in place
This information is provided by our partners.

At a glance

Hotel size

  • 16 rooms


  • Check-in time from 3:00 PM - anytime
  • Check-out time is 1:00 PM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required


  • Pets not allowed
  • Service animals welcome


  • Free WiFi in public areas
  • Free WiFi in rooms (speed: 25+ Mbps)


  • Onsite garage


  • Airport shuttle from 6:00 AM to 8:00 PM*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free cooked-to-order breakfast each morning 7:00 AM–10:30 AM
  • 2 restaurants

Traveling with children

  • Children's menu


  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free grocery shopping service
  • Free newspapers in lobby
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Romance packages


  • Safe-deposit box at front desk
  • Terrace
  • Television in common areas
  • Communal living room
  • Lockers available


  • Elevator
  • Wheelchairs available on site
  • Closed captioned TV
  • Portable shower seat
  • Grab bar in shower
  • Transfer shower
  • Well-lit path to entrance
  • Stair-free path to entrance

Room amenities

Be entertained

  • 52-inch Smart TV
  • Premium satellite channels

Home comfort

  • Heating (climate-controlled)
  • Minibar
  • Electric kettle
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Down comforter
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding
  • Select Comfort mattress

What to enjoy

  • In-room massage
  • Individually decorated
  • Separate dining area
  • Heated floor (bathroom)

Freshen up

  • Rainfall showerhead
  • Shower only
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste

Stay connected

  • Desk
  • Free WiFi (speed of 25+ Mbps)
  • Phone
  • Electrical adapters/chargers

Food and drink

  • Chef
  • Champagne service
  • Free bottled water
  • Free tea bags/instant coffee


  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Guidebooks/recommendations
  • Local maps
  • Restaurant dining guide

Special features


SANTO PLACER - This restaurant specializes in local and international cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required.
ZAZA 360 - This rooftop bar specializes in local and international cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting). Happy hour is offered. Reservations are required. Open daily.
ITZA WHISKY LOUNGE - This tapas bar specializes in local and international cuisine and serves dinner only.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • All citizens of Ecuador will be charged the national value-added tax (12%) upon checkout. Non-residents on a tourist visa will not be required to pay this tax. The tax exemption does not apply for stays over 90 days.

Optional extras

  • Airport shuttle service is offered for an extra charge of USD 25 per vehicle (one-way, maximum occupancy 3)

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Staff at the property wear personal protective equipment and periodic temperature checks are conducted on staff.

Enhanced food service safety measures are in place.


Guests can rest easy knowing there's a fire extinguisher and a first aid kit on site.
This property accepts credit cards, debit cards and cash.

Also known as

Itza Internacional Cuenca

Frequently asked questions

Does ITZA Hotel Boutique Internacional offer free cancellation for a full refund?
Yes, ITZA Hotel Boutique Internacional does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at ITZA Hotel Boutique Internacional?
This property confirms that disinfectant is used to clean the property and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at ITZA Hotel Boutique Internacional?
Sorry, pets aren't allowed, but service animals are welcome.
Is airport shuttle service offered by ITZA Hotel Boutique Internacional?
Yes, an airport shuttle is available from 6:00 AM to 8:00 PM on request. The charge is USD 25 per vehicle one-way.
What are the check-in and check-out times at ITZA Hotel Boutique Internacional?
You can check in from 3:00 PM - anytime. Check-out time is 1:00 PM.
Are there restaurants at or near ITZA Hotel Boutique Internacional?
Yes, there are 2 onsite restaurants, featuring alfresco dining and local and international cuisine.
What's the area around ITZA Hotel Boutique Internacional like?
ITZA Hotel Boutique Internacional is a short 2-minute walk from Calderon Park and 2 minutes' walk from New Cathedral of Cuenca.







Staff & service




Property conditions & facilities




10/10 Exceptional

I would like to commend Pablo Vite and Paul Andrade and a young lady (don't know her name. These folks were excellent and assisted with a problem I had with a cell phone. They went above and beyond!!
Richard, 3-night trip with friends
Verified Expedia guest review

4/10 Fair

Horrible customer service. Made reservation using Expedia. Final price included taxes and fees, when I checked out they charged me $40 extra for “the service.” Manager was unhelpful and unwilling to try to understand Expedia’s fees. Basic breakfast, overrated for the price. The good news is that for less money you can find a better hotel with better customer. Manager’s attitude ruined my day.
Verified Expedia guest review

8/10 Very good

Very good
Verified Expedia guest review

10/10 Exceptional

Absolutely gorgeous property - amazing design, very clean, high ceilings, rooftop view, beautiful interior.
Verified Expedia guest review

10/10 Exceptional

John, 1-night trip
Verified guest review

2/10 Poor

Edwin, 6-night trip
Verified Expedia guest review

10/10 Exceptional

craig, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Beautiful hotel. Congratulations
Jorge, 4-night trip
Verified guest review

10/10 Exceptional

Norma, 2-night trip
Verified Orbitz guest review

10/10 Exceptional

This is a true boutique hotel, just one block away from parque Calderon (central park of Cuenca) and the Cathedral, lot of restaurants, bars,shops in the area, the hotel has a great rooftop bar with lounge chairs, great view of the city. The only thing i didnt like is that they have no parking in the building, only one spot for unloading in the street and then you have to drive around the block to park in a Public garage ( Free for guests)
andres, 3-night family trip
Verified Expedia guest review