Village Gate House by Whiski Jack, Whistler, Canada

The building is old! The elevators weren't working and there was construction material all over the hall way. The room itself was good. The bathrooms were nicely renovated. We had plenty of space for 6 adults. The sofa bed was a little uncomfortable.

Chose this place over another for the hot tub. Hot tub was not cleaned and when I asked them they told me it was cleaned then they asked me to send pictures. I sent the pics and then was sent an email saying they would contact me to setup when the cleaners would come never happened. Day of check out was give $30 enough to cover the parking I asked to get more as it was not even 10% off my stay for the experience and never getting a response. Told to call manager the next day, I called 2 days later and was treated as if the tub was cleaned when I got there and I said no I had sent pics already then was told they came during my stay I then said that didn't happen as they never contacted me to inform me someone would come and I know they didn't as I had stuff in front of the door to the tub. They told me that I was give 30& that was it. I asked to go higher someone else got on and did the same song and dance then offered 25% OFF my next stay I told them I was from the east coast and would not be comming back that soon they said I could have the offer no expiry, I asked for a copy in writing they agreed so when I got my confirmation by email I was sadly surprised that they gave me only 12 month to take the offer I went to explain my situation by email and was told I would not be given more I said I didn't want more I just want what was offered.

Amazing location but it’s very hard to find the hotel when you reach there.

Overall a good stay.

No ac, fridge and elevator were broken , staff was helpful Have to check In about 10 minutes away