Hotel Casa Veranda

Photo gallery for Hotel Casa Veranda

Primary image
Junior Suite, 2 Queen Beds | View from room
Master Suite 1 King Bed | In-room safe, desk, blackout drapes, iron/ironing board
Junior Suite, 2 Queen Beds | In-room safe, desk, blackout drapes, iron/ironing board
Master Suite 2 Queen Beds | In-room safe, desk, blackout drapes, iron/ironing board

Overview of Hotel Casa Veranda

VIP Access

Hotel Casa Veranda

3.5 star property
3.5-star hotel in Guatemala City with restaurant and conference center

8.6/10 Fabulous

515 verified guest reviews

Property highlights

  • Parking available
  • Free WiFi
  • Pet-friendly
  • Airport transfer
  • Gym
  • Kitchen
12 Calle, 1-24 Zona 10, Guatemala City, Guatemala, 1010
Main amenities
  • Daily housekeeping
  • Restaurant
  • Breakfast available
  • Fitness center
  • Room service
  • 24-hour business center
  • Conference center
  • Airport shuttle
  • 24-hour front desk
  • Air conditioning
  • Front desk safe
  • ATM/banking services
For families
  • Children stay free
  • Kitchen
  • Television
  • Daily housekeeping
  • Laundry facilities
  • Coffee/tea maker

Choose dates to view prices

About this area

What's nearby

  • In Zona 10
  • Paseo Cayala - 7 min drive

Getting around

  • La Aurora Intl. Airport (GUA) - 5 min drive
  • Airport shuttle (surcharge)

About this property

Hotel Casa Veranda

3.5-star hotel in the heart of Zona 10
At Hotel Casa Veranda, you can look forward to a roundtrip airport shuttle, shopping on site, and dry cleaning/laundry services. The onsite international cuisine restaurant, La Pergola, features light fare. In addition to a gym and a 24-hour business center, guests can connect to free in-room WiFi.
Other perks at this hotel include:
  • Buffet breakfast (surcharge), a gift shop, and ATM/banking services
  • Tour/ticket assistance, concierge services, and express check-in
  • Multilingual staff, luggage storage, and a front desk safe
  • Guest reviews give top marks for the breakfast, helpful staff, and location
Room features
All guestrooms at Hotel Casa Veranda offer thoughtful touches such as air conditioning, in addition to amenities like free WiFi and safes. Guest reviews highly rate the spacious rooms at the property.
Other amenities include:
  • Bathrooms with bathtubs and hair dryers
  • TVs with satellite channels
  • Kitchens, microwaves, and cookware/dishes/utensils


English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global)

Social distancing

Cashless transactions are available for all charges at the property
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available through room service
Reservations are required for the use of certain onsite facilities
This information is provided by our partners.

At a glance

Hotel size

  • 90 rooms
  • Arranged over 12 floors


  • Check-in time from 3 PM - midnight
  • Express check-in/out
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is 1 PM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Required at check-in

  • Credit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • Up to 2 children (11 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)


  • Pets allowed (dogs and cats only, 1 per room, up to 66 lbs)*
  • Specific rooms only, restrictions apply*


  • Free WiFi in public areas
  • Free WiFi in rooms


  • Wheelchair-accessible parking on site
  • Onsite parking limited
  • Height restrictions apply for onsite parking


  • Airport shuttle from 6:00 AM to 10:30 PM*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:00 AM–10:00 AM
  • Restaurant
  • Room service (limited hours)

Traveling with children

  • Children stay free

What to do

  • Shopping

Working away

  • 24-hour business center
  • Meeting room
  • Conference center (517 square feet of space)


  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff


  • ATM/banking
  • Safe-deposit box at front desk
  • Fitness center


  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant


  • English
  • Spanish

Room amenities

Be entertained

  • Television
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Turndown service
  • Bed sheets provided

Freshen up

  • Partially open bathroom
  • Bathtub only
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi
  • Phone

Food and drink

  • Microwave
  • Kitchen
  • Cookware, dishes, and utensils


  • Daily housekeeping
  • In-room safe

Special features


La Pergola - This restaurant specializes in international cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of USD 4 for adults and USD 4 for children (approximately)
  • Airport shuttle service is offered for an extra charge of USD 81 per person (one-way)
  • Early check-in can be arranged for an extra charge of USD 243.00 (subject to availability)
  • Late check-out can be arranged for an extra charge of USD 243.00 (subject to availability)

Children & extra beds

  • Airport shuttle service for children costs USD 81 (one-way)


  • Pets are allowed for an extra charge of USD 6.10 per pet, per night


  • Parking height restrictions apply

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas; reservations are required for some onsite facilities.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).


Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards. Cash is not accepted.

Also known as

Casa Veranda
Casa Veranda Guatemala
Hotel Casa Veranda Guatemala
Hotel Mercure Casa Veranda
Mercure Casa Veranda
Mercure Casa Veranda Guatemala
Mercure Casa Veranda Guatemala Hotel
Mercure Casa Veranda Hotel
Mercure Guatemala Casa Veranda
Mercure Hotel Guatemala
Mercure Casa Veranda Guatemala Guatemala City
Mercure Guatemala City
Hotel Casa Veranda Guatemala City
Casa Veranda Guatemala City
Hotel Casa Veranda Hotel
Hotel Casa Veranda Guatemala City
Hotel Casa Veranda Hotel Guatemala City

Frequently asked questions

Does Hotel Casa Veranda offer free cancellation for a full refund?
Yes, Hotel Casa Veranda does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Hotel Casa Veranda?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Hotel Casa Veranda?
Yes, cats and dogs are welcome, with a limit of 1 per room and maximum weight of 66 lbs per pet. There's a charge of USD 6.10 per pet, per night.
Is parking offered on site at Hotel Casa Veranda?
Yes. Parking spots may be limited.
Is airport shuttle service offered by Hotel Casa Veranda?
Yes, an airport shuttle is available from 6:00 AM to 10:30 PM on request. The charge is USD 81 per person one-way.
What are the check-in and check-out times at Hotel Casa Veranda?
You can check in from 3 PM - midnight. There's a charge of USD 243.00 for early check-in (subject to availability). Check-out time is 1 PM. Late check-out is available for a charge of USD 243.00 (subject to availability). Express check-in and check-out are available.
What is there to do at Hotel Casa Veranda and nearby?
Maintain your daily exercise routine at the gym.
Are there restaurants at or near Hotel Casa Veranda?
Yes, La Pergola offers international cuisine. Nearby restaurants include Kacao (3-min walk), Saint Honore (4-min walk), and Los Cebollines (4-min walk).
Does Hotel Casa Veranda have self-catered rooms fitted with kitchens or kitchenettes?
Yes, a kitchen is available in every room, and also includes a coffee maker, cookware, and a microwave.
What's the area around Hotel Casa Veranda like?
Hotel Casa Veranda is in Zona 10, a short 5-minute drive from La Aurora Intl. Airport (GUA) and 2 minutes' walk from Avenida La Reforma. Travelers say that the hotel is in a great location.

Overall score and ratings






Staff & service




Property conditions & facilities



10/10 Exceptional

Maynor O, 1-night trip
Verified guest review

6/10 Good

Edgar, 1-night trip
Verified guest review

10/10 Exceptional

It's very good for business people, very convinient and excelent service.
Wilbert De La, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

The staff was awesome and the room was more than we expected. Very happy with our stay and would definitely stay again.
karen phelps, 2-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Peter, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Very clean, nice location, excelente service
Roberto, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

Staff very friendly and willing to help. Allow dogs in the room. Breakfast was great. Very clean. The room was excellent. Quite big.
Alberto, 3-night trip
Verified Expedia guest review

8/10 Very good

Reception staff was efficient, room was spacious and well equipped. Good location.
Ronald, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

Casi todo fue perfecto durante nuestra estadia
El hotel es muy bonito y espacioso. Vale la pena quedarse. El unico detalle que arruino un poco la estadia fue la supervisora de la mañana. Una señora con uniforme bien mal educada que no tenia idea de quienes eran huespedes y quienes no. A la hora del desayuno fue muy descortez y no tenia idea que eramos huespedes de estadia de 5 dias. Para ser la superviosora asumo por su uniforme y sus aires de superioridad realmente no sabe mucho de cortesia. Las otras señoras que cocinaban y servian el desayuno eran muy amables. Apartando ese detalle, el hotel esta cerca de todo, las recamaras son muy grandes y limpias. El internet muy rapido.
Heysell M, 4-night family trip
Verified guest review

6/10 Good

Nice property, restaurant staff close the restaurant while we're having dinner without notifying so couldn't get a simple cold desert chilled cake which is already prepared or after dinner coffee. Would be nice and common practice to ask if anything is needed before they close. No bell men, and supposed to be 5 star hotel. Front desk staff only one friendly woman. Restaurant was very good food though
Charles, 3-night family trip
Verified Expedia guest review