I had booked two rooms.They asked for each person's ID who will be staying in the room.My mother wasn't carrying ID so they made me signed waiver her.I was asked relationships. I have been staying at hotels internationally for years.NEVER HEARD and been asked for provide IDs for all the persons.Rooms were not as per booking confirmation. No bathrobes, slippers or soaking tub. No balcony in one room where as booking was for room with balcony. We had a medical emergency so I called front desk for nearest doctor's info and phone number and asked if I can call the doctor from my room so front office staff said that local calls are chargeable and I will be charged even though booking info said local calls are free.No courtsey. Dusty furniture and phone. Noisy. Could not sleep in. NO ROYAL RETREAT...NEVER AGAIN.