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The Promenade Pondicherry

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Premium bedding, pillowtop beds, minibar, in-room safe
Outdoor pool
Outdoor pool
Outdoor pool
Deluxe Double or Twin Room | Premium bedding, pillowtop beds, minibar, in-room safe

Overview of The Promenade Pondicherry

The Promenade Pondicherry

4-star property
White Town beach hotel with spa and outdoor pool

7.4/10 Good

124 verified Hotels.com guest reviews

Popular amenities

  • Pool
  • Free WiFi
  • Airport transfer
  • Non-smoking
  • Air conditioning
  • Bar
The price is ₹9,313
Price available on 31/01/2023
Map
23 Goubert Avenue Pondicherry - 605 001, Puducherry, Pondicherry, 605001

Room options

About this area

What's nearby

  • In White Town

Getting around

  • Pondicherry (PNY) - 33 min drive
  • Chennai International Airport (MAA) - 136 min drive
  • Pondicherry-Puducherry Station - 16 min walk
  • Pondicherry Villiyanur Station - 34 min drive
  • Varakalpattu Station - 37 min drive
  • Airport shuttle (surcharge)
  • Train station pick-up (surcharge)

Restaurants

  • Villa Shanti - 5 min walk
  • Cuisine de Celine - 6 min walk
  • Rendezvous - 6 min walk
  • Kasha Ki Aasha - 7 min walk
  • Cafe Veloute - 7 min walk

About this property

The Promenade Pondicherry

The Promenade Pondicherry is a great choice for your beach stay in Puducherry. The outdoor pool provides a splash of fun, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, facials, and body scrubs. BAY OF BUDDHA, one of 2 restaurants, serves barbecue and is open for dinner. Other highlights at this upscale hotel include a poolside bar, a snack bar/deli, and a terrace. Fellow travelers say good things about the helpful staff and restaurant.

Languages

Arabic, English, French, Hindi

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Property is disinfected using an electrostatic sprayer
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 38 rooms
  • Arranged over 2 floors

Arriving/Leaving

  • Check-in time from 2:00 PM - midnight
  • Express check-out available
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is 11:00 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
  • If you are planning to arrive after 3:00 PM please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (5 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • No onsite parking

Transfers

  • Airport shuttle on request (available 24 hours)*
  • Train station pick-up*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Continental breakfast each morning (surcharge)
  • 2 restaurants
  • Bar/lounge
  • Poolside bar
  • Coffee shop
  • Barbecue grills
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Children stay free (see details)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop

Facilities

  • 1 building/tower
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • An outdoor pool
  • Designer stores on site
  • Full-service spa
  • Massage/treatment rooms

Accessibility

  • Wheelchair accessible
  • Elevator
  • In-room accessibility (select rooms)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchairs available on site
  • Raised toilet seat
  • Grab bar near toilet

Languages

  • Arabic
  • English
  • French
  • Hindi

Room amenities

Be entertained

  • 32-inch LCD TV
  • Premium cable channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Coffee/tea maker
  • Slippers
  • Iron/ironing board (on request)

Sleep well

  • Turndown service
  • Premium bedding
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone
  • Electrical adapters/chargers

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Guidebooks/recommendations
  • Restaurant dining guide

Special features

Spa

Serena Spa has 3 treatment rooms. Services include deep-tissue massages, Swedish massages, facials, and body scrubs. The spa is equipped with a steam room. The spa is open daily.

Dining

BAY OF BUDDHA - Overlooking the ocean, this restaurant specializes in barbecue and serves dinner only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).
Blueline - Overlooking the ocean, this coffee shop specializes in international cuisine and serves breakfast, lunch, dinner, and light fare. Open daily.
Risque - This poolside bar specializes in international cuisine and serves light fare only. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • Christmas Eve (24 December) Gala Dinner per adult: INR 3999
  • Christmas Eve (24 December) Gala Dinner per child: INR 1999 (from 6 to 12 years old)
  • New Year's Eve (31 December) Gala Dinner per adult: INR 5499
  • New Year's Eve (31 December) Gala Dinner per child: INR 2599 (from 6 to 12 years old)

Optional extras

  • Continental breakfast is offered for an extra charge of INR 520 per person (approximately)
  • Airport shuttle service is offered for an extra charge of INR 5000 per room (one way)
  • Train station pick-up service is offered for an extra charge
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Rollaway beds are available for INR 1500.0 per night

Pool, spa, & gym (if applicable)

  • Pool access available from 8:00 AM to 6:00 PM
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is cleaned and disinfected using an electrostatic sprayer; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas.

Policies

Only registered guests are allowed in the guestrooms.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards. Cash is not accepted.

To register at this property, guests who are Indian citizens must provide a valid photo identity card issued by the Government of India; Permanent Account Number (PAN) cards will not be accepted due to national regulations. Travelers who are not citizens of India must present a valid passport and visa.

Also known as

Promenade Hotel Pondicherry
Promenade Pondicherry
The Promenade Hotel Pondicherry
The Promenade
The Promenade Pondicherry Hotel
The Promenade Pondicherry Puducherry
The Promenade Pondicherry Hotel Puducherry

Frequently asked questions

Does The Promenade Pondicherry offer free cancellation for a full refund?
Yes, The Promenade Pondicherry does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at The Promenade Pondicherry?
As of 29 January 2023, prices found for a 1-night stay for 2 adults at The Promenade Pondicherry on 31 January 2023 start from ₹9,313, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at The Promenade Pondicherry?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at The Promenade Pondicherry?
Yes, there's an outdoor pool. Guests have pool access from 8:00 AM to 6:00 PM.
Are pets allowed at The Promenade Pondicherry?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at The Promenade Pondicherry?
Sorry, there's no onsite parking at The Promenade Pondicherry.
Is airport shuttle service offered by The Promenade Pondicherry?
Yes, an airport shuttle is available. The charge is INR 5000 per room one way.
What are the check-in and check-out times at The Promenade Pondicherry?
You can check in from 2:00 PM - midnight. There's a charge for early check-in (subject to availability). Check-out time is 11:00 AM. Late check-out is available for a charge (subject to availability). Express check-out is available.
What is there to do at The Promenade Pondicherry and nearby?
The Promenade Pondicherry has a spa and an outdoor pool, as well as a picnic area and a garden.
Are there restaurants at or near The Promenade Pondicherry?
Yes, there are 2 onsite restaurants, featuring alfresco dining, barbecue, and ocean views. Nearby restaurants include Villa Shanti (5-min walk), Cuisine de Celine (6-min walk), and Rendezvous (6-min walk).
What's the area around The Promenade Pondicherry like?
The Promenade Pondicherry is in White Town, a short 1-minute walk from Pondicherry Promenade Beach and 10 minutes' walk from Sri Aurobindo Ashram. Travelers love the hotel's prime location.

Reviews

7.4

Good

7.4/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

6.9/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Good

Average hotel
Well location is excellent : however the suit was very average : The tub did not work now did the Jaguzi in the tub : food quality was average Paying 24000 per night was not value for money
asif, 2-night family trip
Verified Hotels.com guest review

6/10 Good

Great location. Hotel is in the front of the beach and easy access to Sri Aurobindo ashram. Staff are really good and as soon as you request for something and it gets done. Welcoming guests was good. Room was not so great although they say hotel maintains heritage but hotel room requiring updating. Room facing street food at the back is quite noisy and smelly and can't keep windows open. We had few other issues for e.g. there was no locker in the room, balcony was broken and unsafe. Next day they changed our room facing sea and it was much better but because there was parade going on hence seaside view was not possible. Breakfast options were quite good. Hotel is quite pricy
shailen, 2-night family trip
Verified Expedia guest review

4/10 Fair

The food here was excellent. And although the staff was kind and friendly, the majority of them did not speak english which created miscommunication and slow service. I think the staff needs more support from upper management. The staff we greatly appreciated are Asing (restaurant), Kalai (Laundry/room), Asis (Email correspondence), and Praneetha (spa). We were on the second floor room 22 and 23. Both rooms had mold and we also found cockroaches in our bathrooms at night. Our mattress in room 22 was also terrible. Big disappointment.
Radhica, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

Ashwini, 2-night trip with friends
Verified Hotels.com guest review

2/10 Poor

Too expensive and poor service
Ganesh, 1-night family trip
Verified Expedia guest review

4/10 Fair

Very disappointed with maintainance.....
Vanshaj, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Great relaxing sray
Great location and wonderful staff. The morning sea next to the hotel makes it fascinating stay. Enjoy the true French feel in this Hotel.
Angshuman, 2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Nice Location - Highly Recommended
Really nice place - very clean and great location on the promenade. I would recommend highly.
Matthew, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

1-night trip
Verified Expedia guest review

2/10 Poor

Not worth
This was one of my worst experiences that I’ve had. For a hotel that was priced higher than everything else and on the beach I expected more quality. First, the buffet breakfast had cockroaches walking around in the food
Sayed, 3-night trip
Verified Hotels.com guest review