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Pullman Hanoi Hotel

4.5 star property
Luxury hotel with spa, near Hoan Kiem Lake

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Pullman Hanoi Hotel

Photo gallery for Pullman Hanoi Hotel

Exterior
Property amenity
Egyptian cotton sheets, premium bedding, down duvets
Breakfast, lunch, dinner served; international cuisine
Exterior

Overview of Pullman Hanoi Hotel

8.0

Very good

Property highlights

  • Pool
  • Spa
  • Air conditioning
  • Free WiFi
  • Gym
  • Laundry facilities
Map
40 Cat Linh Street, Dong Da District, (Entrance 61 Giang Vo Street), Hanoi, 10000
Main amenities
  • Daily housekeeping
  • Winery
  • Restaurant and bar/lounge
  • Full-service spa
  • Outdoor pool
  • Breakfast available
  • Fitness center
  • Sauna
  • Steam room
  • Spa tub
  • 24-hour room service
  • Coffee shop/cafe
For families
  • Children stay free
  • Free cribs/infant beds
  • Babysitting (surcharge)
  • Playground on site
  • Connecting/adjoining rooms available
  • Separate sitting area

Room options

View all photos for Deluxe Room, 1 King Bed, Business Lounge Access, City View (Executive)

Egyptian cotton sheets, premium bedding, down duvets

Deluxe Room, 1 King Bed, Business Lounge Access, City View (Executive)

  • 32 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, City View

Egyptian cotton sheets, premium bedding, down duvets

Superior Room, 1 King Bed, City View

  • 30 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 2 Twin Beds, City View

Egyptian cotton sheets, premium bedding, down duvets

Superior Room, 2 Twin Beds, City View

  • 30 sq m
  • City view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Deluxe Room, 1 King Bed, City View

Egyptian cotton sheets, premium bedding, down duvets

Deluxe Room, 1 King Bed, City View

  • 32 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed, Business Lounge Access

Egyptian cotton sheets, premium bedding, down duvets

Executive Suite, 1 King Bed, Business Lounge Access

  • 78 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Twin Room, 2 Twin Beds, Business Lounge Access, Executive Level (Executive)

Egyptian cotton sheets, premium bedding, down duvets

Deluxe Twin Room, 2 Twin Beds, Business Lounge Access, Executive Level (Executive)

  • 32 sq m
  • Sleeps 4
  • 2 Twin Beds

View all photos for Deluxe Room, 2 Twin Beds, City View

Egyptian cotton sheets, premium bedding, down duvets

Deluxe Room, 2 Twin Beds, City View

  • 32 sq m
  • City view
  • Sleeps 4
  • 2 Twin Beds

About this area

What's nearby

  • In Dong Da
  • Hoan Kiem Lake - 35 min walk
  • Ho Chi Minh Mausoleum - 2 min drive
  • St. Joseph's Cathedral of Hanoi - 4 min drive
  • Hanoi Old Town Night Market - 4 min drive
  • Dong Xuan Market - 4 min drive
  • O Quan Chuong - 4 min drive
  • Hanoi Opera House - 4 min drive
  • West Lake - 5 min drive
  • Thang Long Water Puppet Theatre - 4 min drive
  • Vietnam National Convention Center - 7 min drive

Getting around

  • Noi Bai Intl. Airport (HAN) - 36 min drive
  • Hanoi Long Bien Station - 14 min drive
  • Hanoi Giap Bat Station - 18 min drive
  • Hanoi Railway Station - 22 min walk

Restaurants

  • Pizza 4Ps Lotte Hanoi - 3 min drive
  • Pizza 4P - 3 min drive
  • Ashima 1 - 18 min walk
  • Sadhu Vegetarian Restuarant - 2 min drive
  • Hong Hoai's Restaurant - 4 min drive
Map

About this property

Pullman Hanoi Hotel

Pullman Hanoi Hotel features a winery and puts you just a 5-minute drive from Hoan Kiem Lake. Guests can visit the spa to indulge in hot stone massages, facials, or body scrubs, and international cuisine is served at La Cheminee, which is open for breakfast, lunch, and dinner. Other features of this luxurious hotel include an outdoor pool, a bar/lounge, and a fitness center.

Languages

English, French, German, Korean, Vietnamese

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
Individually-wrapped food options available through room service
This information is provided by our partners.

At a glance

Hotel size

  • 240 rooms
  • Arranged over 14 floors

Arriving/Leaving

  • Check-in time from 2:00 PM - midnight
  • Express check-out available
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age: 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • The check-in location differs from the property location; to check in, go to Executive Lounge for reservation on Executive floor
  • Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
  • If you are planning to arrive after 12:30 PM please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18
  • Local laws may restrict unmarried guests from sharing a room

Children

  • One child (12 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
  • Babysitting*

Pets

  • Pets not allowed

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking on site
  • Height restrictions apply for onsite parking

Other information

  • Designated smoking areas (fines apply)

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6 AM–10:30 AM
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Coffee/tea in a common area
  • Private dining
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Children stay free (see details)
  • Playground
  • Babysitting (surcharge)

What to do

  • Fitness classes
  • Yoga classes
  • Shopping
  • Pool table

Working away

  • Business center
  • 10 meeting rooms
  • Computer station
  • Conference center (6241 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • On-site car rental
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Pool loungers
  • Pool umbrellas
  • Romance packages

Facilities

  • 1 building/tower
  • Built in 1998
  • ATM/banking
  • Safe-deposit box at front desk
  • Terrace
  • Television in common areas
  • Fitness center
  • An outdoor pool
  • Designer stores on site
  • Full-service spa
  • Spa tub
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Winery on site
  • Banquet hall

Accessibility

  • Braille/raised signage
  • Elevator
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Wheelchair-accessible parking

Room amenities

Be entertained

  • 32-inch TV
  • Premium satellite channels

Home comfort

  • Air conditioning
  • Minibar
  • Bathrobes and slippers
  • Iron/ironing board (on request)

Sleep well

  • Hypo-allergenic bedding
  • Pillow menu
  • Down comforter
  • Soundproofed rooms
  • Turndown service
  • Premium bedding
  • Select Comfort mattress
  • Free crib/infant bed
  • Rollaway/extra bed (surcharge)

What to enjoy

  • In-room massage
  • Fireplace
  • Separate sitting area

Freshen up

  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi and wired Internet

Food and drink

  • Free bottled water
  • Highchair

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Fit and Spa Lounge has 2 treatment rooms including rooms for couples. Services include hot stone massages, facials, body scrubs, and body treatments. The spa is equipped with a sauna and a spa tub. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

Dining

La Cheminee - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Happy hour is offered.
Mint Bar - This bar serves brunch and light fare. Happy hour is offered. Open 24 hours. Open daily.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately USD 23 for adults and USD 11.5 for children
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-in between 1:00 PM and 6:00 PM can be arranged for an extra charge
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Babysitting is available for an extra charge
  • Rollaway beds are available for USD 40.0 per night

Parking

  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

  • Reservations are required for spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Individually-wrapped food options are available through room service.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
This property accepts credit cards, debit cards and cash.

Also known as

Hanoi Pullman
Hanoi Pullman Hotel
Hotel Pullman Hanoi
Pullman Hanoi
Pullman Hanoi Hotel
Pullman Hotel Hanoi
Pullman Hanoi Hotel Hotel
Pullman Hanoi Hotel Hanoi
Pullman Hanoi Hotel Hotel Hanoi

Frequently asked questions

Does Pullman Hanoi Hotel offer free cancellation for a full refund?
Yes, Pullman Hanoi Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Pullman Hanoi Hotel?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Pullman Hanoi Hotel?
Yes, there's an outdoor pool.
Are pets allowed at Pullman Hanoi Hotel?
Sorry, pets aren't allowed.
Is parking offered on site at Pullman Hanoi Hotel?
Yes, there's free self parking.
What are the check-in and check-out times at Pullman Hanoi Hotel?
You can check in from 2:00 PM - midnight. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-out is available.
What is there to do at Pullman Hanoi Hotel and nearby?
Onsite recreation at Pullman Hanoi Hotel includes aerobics and yoga. Indulge in a treatment at the spa and soothe your senses in the spa tub. Pullman Hanoi Hotel also has a winery and an outdoor pool, as well as a sauna and a steam room.
Are there restaurants at or near Pullman Hanoi Hotel?
Yes, La Cheminee offers international cuisine.
What's the area around Pullman Hanoi Hotel like?
Pullman Hanoi Hotel is a short 12-minute walk from Temple of Literature and 14 minutes' walk from Ho Chi Minh Museum.

Reviews

8.0

Very good

8.2/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Very good

sajan, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

We stayed at the Pullman for a week, and it was the best experience and value in Vietnam. The staff was super friendly and helpful. The rooms were big and clean, and we had our laundry cleaned at very reasonable rates. We had a dedicated breakfast table and the servers knew our drinks. The pool was nice, the gym was huge, and the whirlpool was great. We also played tennis on the grounds. The location was close enough to walk to old quarter for us (~1 mile). Highly recommend the Pullman!
Monica, 7-night family trip
Verified Expedia guest review

2/10 Poor

Old property, not maintained well, AC plant unable to take load, hot rooms, property didnt upgrade to new convenient features.
Sumit, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

Panagiotis, 3-night trip
Verified Expedia guest review

4/10 Fair

The staff were really accommodating and very friendly. The first room we were taken to had two lights that were not working, and the room was already very dark. Without hesitation, we were offered an upgrade to a larger room but was still very dark, but we took that regardless. We stayed for 9 nights and changed rooms twice. The toilets were constantly blocked and water from the sink did not drain. Because the staff were so nice we actually felt bad complaining. Eventually, the blockage issues got out of hand so we were offered another room change. I would not recommend staying because of the very dated rooms. The were so dated it prompted me to ask how old the building was. Staff is A , professional and just good people.
Shirley, 9-night family trip
Verified Expedia guest review

4/10 Fair

wifi was weak, breakfast was bad
kelvin, 3-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Venice, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Willie, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Located near old quarter attraction sites within 30-min walking radius. Room are clean and comfortable. They only open a single wing right now due to renovation. The walking corridor is a bit hot but not a big issue. Swimming pool is a bit dated but it is fine. Walking distance to a lot of restaurants. Breakfast is nice with good selection. For dinner, their usual restaurant is not open, so either you order room service or you can have it at the bar in lobby. But the food is not too good, so for lunch and dinner it is better to eat out.
Kean Seng, 2-night business trip
Verified Expedia guest review

6/10 Good

Franz, 1-night trip
Verified Hotels.com guest review