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1 room, 2 adults

Dedeman Palandoken Resort Hotel

4-star4 stars
Great for families

Good to know

  • Free cribs/infant beds
  • Highchair
  • Babysitting or childcare (surcharge)
  • Children's club (free)
Palandoken Kayak Merkezi PK :115, Erzurum, Erzurum, Turkey

4-star ski-in/ski-out hotel with spa, near Palandöken Mountain
  • Free local cuisine breakfast, free WiFi, and free parking
  • Great for families

    Good to know

    • Free cribs/infant beds
    • Highchair
    • Babysitting or childcare (surcharge)
    • Children's club (free)
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.  Check restrictions for your trip.

Property renovations and closures

The property is closed between May 1 and November 31.
  • Absolutely awesome stay, really enjoyed it. The Hotel manager Alkan really made our stay…Dec 20, 2020
  • Everybody was very friendly, checkin process went smoothly. Had a great time with my…Jan 23, 2020

Dedeman Palandoken Resort Hotel

  • Superior Room
  • Duplex

What’s around Dedeman Palandoken Resort Hotel

Landmarks

  • In Palandöken
  • Palandöken Mountain - 2 min walk
  • Ataturk House Museum - 4.7 mi / 7.5 km
  • Erzurum Archaeology Museum - 5 mi / 8.1 km
  • Erzurum State Theatre - 5.1 mi / 8.2 km
  • Twin Minaret Madrasa - 5.2 mi / 8.4 km
  • Three Tombs - 5.2 mi / 8.4 km
  • Erzurum Citadel - 5.3 mi / 8.5 km

Getting around

  • Erzurum (ERZ) - 22 min drive
  • Airport shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 187 rooms
  • This hotel is arranged over 8 floors

Arriving/leaving

  • Check-in time noon-4:00 PM
  • Check-out time is 12:30 PM
  • Express check-in/out

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. Due to COVID-19, vehicles are disinfected prior to valet parking.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • One child stays free when occupying the parent or guardian's room, using existing bedding

  • Babysitting/childcare*

  • Free children's club

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Transfers

  • Airport shuttle (available 24 hours)*

Parking

  • Free onsite self parking

  • Free onsite extended parking

  • Free onsite RV/bus/truck parking

  • Onsite parking limited

  • Height restrictions apply for onsite parking

Payment types at the property

  • Cash

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • Children's club (free)
  • Supervised childcare/activities (free)
Food and drink
  • Free local cuisine breakfast daily
  • 2 bars/lounges
  • Restaurant
  • Coffee shop/café
  • 24-hour room service
  • Coffee/tea in a common area
  • Barbecue grills
Things to do
  • Playground on site
  • Ski lessons on site
  • Ski equipment rentals on site
  • Cross-country skiing on site
  • Downhill skiing on site
  • Snowboarding on site
  • Hiking/biking trails nearby
  • Sledding nearby
  • Snowshoeing nearby
Working away
  • Conference space
  • Conference space size (feet) - 2153
  • Conference space size (meters) - 200
  • One meeting room
Services
  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 3
  • Year Built - 1994
  • Elevator
  • Safe-deposit box at front desk
  • Terrace
  • Television in common areas
Languages Spoken
  • English
  • German
  • Turkish

In the room

Home comforts
  • Slippers
  • Iron/ironing board (on request)
Sleep well
  • Blackout drapes/curtains
  • Turndown service
Freshen up
  • Private bathroom
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
Be entertained
  • 19-inch flat-screen TV
  • Satellite TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe

Special features

Spa

Dedeman Palandöken Hotel Spa has 3 treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages, and Thai massages. The spa is equipped with a sauna and Turkish bath/hammam.

The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision.

Dining

Ana Restaurant - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Iglo Cafe - This bistro serves lunch and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.

Teleski Cafe - This bistro serves lunch only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.

Ski

  • Ski-in/ski-out access
  • Ski passes available
  • Ski storage
  • Ski lifts nearby
  • Ski runs nearby
  • Ski lessons on site
  • Ski equipment rentals on site
  • Cross-country skiing on site
  • Downhill skiing on site
  • Snowboarding on site
  • Snowshoeing nearby

Recreation

On Site

  • Fitness facilities
  • Sauna
  • Playground on site
  • Ski lessons on site
  • Ski equipment rentals on site
  • Cross-country skiing on site
  • Downhill skiing on site
  • Snowboarding on site

Nearby

  • Hiking/biking trails nearby
  • Sledding nearby
  • Snowshoeing nearby

Dedeman Palandoken Resort Hotel’s small print

Also known as

  • Dedeman Palandoken
  • Dedeman Palandoken Resort Hotel Hotel
  • Dedeman Palandoken Resort Hotel Erzurum
  • Dedeman Palandoken Resort Hotel Hotel Erzurum
  • Dedeman Palandoken Erzurum
  • Dedeman Palandoken Resort Hotel
  • Dedeman Palandoken Resort Hotel Erzurum
  • Palandoken
  • Dedeman Palandoken Resort

Policies

Only registered guests are allowed in the guestrooms.

  • Hot springs access available from 9:00 AM to 8:00 PM.
  • Children under 12 years old are not allowed in the spa without adult supervision.

    Parking height restrictions apply.

    Guests can rest easy knowing there's a fire extinguisher, a security system, and a first aid kit on site.

    This property advises that enhanced cleaning and guest safety measures are currently in place.

    Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

    Personal protective equipment, including masks and gloves, will be available to guests.

    Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

    Contactless check-in and contactless check-out are available.

    Individually-wrapped food options are available for breakfast and through room service.

    Each guestroom is kept vacant for a minimum of 24 hours between bookings.

    This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

    Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

    For transfers, guests must contact the property 72 hours prior to arrival at the number on the booking confirmation.

    Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

    The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

    This property accepts credit cards, debit cards, and cash.

    Optional extras

    Early check-in can be arranged for an extra charge (subject to availability, amount varies)

    Babysitting/childcare is available for an extra charge

    Airport shuttle service is offered for an extra charge of TRY 100 per person (roundtrip)

    Airport shuttle for children between the ages of 6 and 11 costs TRY 80 (roundtrip)

    We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

    FAQs for Dedeman Palandoken Resort Hotel

    • Does Dedeman Palandoken Resort Hotel offer free cancellation for a full refund?
      Yes, Dedeman Palandoken Resort Hotel does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
    • Is Dedeman Palandoken Resort Hotel currently open?
      The property is closed between May 1 and November 31.
    • What are the cleanliness and hygiene measures currently in place at Dedeman Palandoken Resort Hotel?
      This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
    • Is parking offered on site at Dedeman Palandoken Resort Hotel?
      Yes, there's free self and extended parking. Parking spots may be limited. Free RV/bus/truck parking is available.
    • Is there a pool at Dedeman Palandoken Resort Hotel?
      Yes, there's an indoor pool and a children's pool.
    • Are pets allowed at Dedeman Palandoken Resort Hotel?
      Sorry, pets and service animals aren't allowed.
    • What are the check-in and check-out times at Dedeman Palandoken Resort Hotel?
      You can check in from noon - 4:00 PM. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is 12:30 PM. Express check-in and check-out and contactless check-in and check-out are available.
    • Are there restaurants at or near Dedeman Palandoken Resort Hotel?
      Yes, Ana Restaurant offers alfresco dining. Nearby restaurants include Aydeniz (4.7 mi), Dönerci Hacıbaba (4.7 mi), and Sefam tea (4.7 mi).
    • Is airport shuttle service offered by Dedeman Palandoken Resort Hotel?
      Yes, an airport shuttle is available. The charge is TRY 100 per person roundtrip.
    • What is there to do at Dedeman Palandoken Resort Hotel and nearby?
      Have fun with onsite winter activities like cross-country skiing and snowboarding. Additional recreation nearby includes hot springs. Indulge in a treatment at the spa and enjoy a swim in the indoor pool. Dedeman Palandoken Resort Hotel also has 2 bars and a nightclub, as well as a 24-hour health club and a sauna.

    Recent reviews

    Very good 8.2 From 16 reviews

    Fair 4.0
    The hotel is very old and quite low quality for the price. Especially, food quality was quite poor.
    gb3 night family trip
    Exceptional 10.0
    kaymak için konumu çok iyi,kesinlikle tavsiye ederim
    Ali Berk, tr3 night trip with friends
    Exceptional 10.0
    Gayet güzel bir hotel
    mustafa, tr2 night family trip
    Very good 8.0
    Otele yapılan yorumlardan dolayı çok çekinerek gittik. Fakat konum olarak Palandöken'de yer alan en iyi otel diyebilirim. Kayak yapanlar için özellikle en iyi konumda yer alıyor. Otelin yemekleri ortalamanın üstü ve beklediğimizden daha lezzetliydi. Otel çok eski evet, odalara ve özellikle yemek salonuna renovasyon gerekli. Ama 2 günlük bir kayak tatili için gerekli tesis ve ekipmana sahip. Ayrıca Otel çalışanları çok yardımcı ve güler yüzlü.
    tr2 night trip
    Very good 8.0
    banyo wc kötü idi
    Konaklama güzel idi personel ilgili. Oda sadece beğenmedik. Banyosu ultra kötü idi ve miniminacik idi okadar küçüktüki hareket edilmiyor.
    Sakine, tr2 night family trip
    Exceptional 10.0
    genel olarak iyi
    Otel güzel konumu konuşmaya gerek yok. Yemekler hizmet temizlik oldukça iyi. Wellness biraz hayal kırklığı idi. ama tadilata girecekmiş otel sanırım. Umarım wellness te biraz değişiklik olur.
    gülay, tr1 night family trip
    Fair 4.0
    Eleştiri
    Banyolara konulan havlular sökük sökük, Yemekler vasat çeşit az Kayak odasındaki kayak kiralama pahalı ve inanılmaz eski Hamam da gereksiz samimi insanlar çalışıyor muhtemelen birdaha gitmem
    Murat, tr3 night trip with friends
    Good 6.0
    Çalışanlar cana yakın, güleryüzlü. Yemekler de güzel, çeşit çok. Ancak odalar ve mobilyalar çok eski resmen dökülüyor. Temizlik berbat. Havlular, çarşaflar yırtık pırtık. Odalardaki ve oteldeki halılar kötü kokuyor, eski. Odalarda sigara içiliyormuş, koku yüzünden oda değiştirmek zorunda kaldık.
    tr2 night romance trip
    Exceptional 10.0
    Personel Çok İlgili
    özellikle resepsiyondaki Yakup bey e çok teşekkür ederim.İhtiyacımız olan bir şeyi evinden getirerek bizi memnun etti. Pistler ve kayak olanakları süper.Herkese tavsiye ederim
    NEPTUN SOMAY, tr3 night romance trip
    Very good 8.0
    Bien
    Parfaite situation de l hôtel Personnel sympathique au resto. Bonne ambiance à la discothèque Les enfants ont passé de bonnes journées ski puis spa Un petit bémol pour le service des jeux , dés raquettes de pic pong à louer ( du jamais vu ) Bref c était bien
    Faical, fr6 night family trip

    Dedeman Palandoken Resort Hotel