4/10 Fair
30 January 2023
This place is physically beautiful, but it was our worst stay in Morocco despite being the most expensive. The problem here is that we felt as though the staff were CONSTANTLY trying to upsell/scam us. First, we had to be very explicit that we wanted to utilize the included spa credit (they just kept trying to sell us on more experiences), secondly the bar staff double charged us and when we spoke up, they showed us their menu which had different prices than the ones given out. Even the night guard tried to charge us extra for our pre-booked airport shuttle. It was REALLY off-putting and completely changed our opinion of this place. Unfortunately, we also ran into upset guests in the lobby multiple times... suffice it to say we weren't the only ones who didn't enjoy this spot despite the beautiful decor.
Laura
Laura, 2-night trip
Verified Hotels.com guest review