Platinum Hotel Tunjungan Surabaya

Photo gallery for Platinum Hotel Tunjungan Surabaya

Primary image
Outdoor pool
Minibar, desk, laptop workspace, free WiFi
Minibar, desk, laptop workspace, free WiFi
Minibar, desk, laptop workspace, free WiFi

Overview of Platinum Hotel Tunjungan Surabaya

Platinum Hotel Tunjungan Surabaya

4.0 star property
4-star hotel in Surabaya with outdoor pool and restaurant

1 verified Hotels.com guest review

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Air conditioning
  • Connecting rooms available
Map
Jl Tunjungan 11-12 , Surabaya City, Surabaya, Jawa Timur, 60275
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Outdoor pool
  • Breakfast available
  • Spa services
  • Massage/treatment rooms
  • Babysitting
  • 18 meeting rooms
  • Airport shuttle
  • 24-hour front desk
  • Air conditioning
  • Laundry service
For families
  • Babysitting services
  • Connecting/adjoining rooms available
  • Premium TV channels
  • Daily housekeeping
  • Laundry facilities
  • Elevator
Cleaning & safety
  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided
  • Personal protective equipment

Choose dates to view prices

About this area

What's nearby

  • Heart of Surabaya
  • Tunjungan Plaza - 11 min drive

Getting around

  • Surabaya (SUB-Juanda) - 44 min drive
  • Surabaya Pasar Turi Station - 18 min walk
  • Surabaya Gubeng Station - 28 min walk
  • Airport shuttle (surcharge)

About this property

Platinum Hotel Tunjungan Surabaya

Platinum Hotel Tunjungan Surabaya offers an airport shuttle (available 24 hours) for IDR 250000 per person one-way. Guests indulge in massages, then grab a bite to eat at the restaurant. Other highlights at this upscale hotel include an outdoor pool and a bar/lounge.

Languages

English, Indonesian

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of COVID-19 Guidelines (CDC)

Social distancing

Cashless transactions are available for all charges at the property
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available through room service
This information is provided by our partners.

At a glance

Hotel size

  • 292 rooms

Arriving/Leaving

  • Check-in time from 2:00 PM - anytime
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Babysitting

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms (speed: 25+ Mbps)

Parking

  • Free onsite self parking
  • Free onsite valet parking
  • Wheelchair-accessible parking on site

Transfers

  • Airport shuttle on request (available 24 hours)*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:00 AM–10:00 AM
  • Restaurant
  • Bar/lounge

Traveling with children

  • Babysitting services

Working away

  • 18 meeting rooms
  • Conference space (6954 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Luggage storage

Facilities

  • An outdoor pool
  • Spa services
  • Massage/treatment rooms

Accessibility

  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge

Languages

  • English
  • Indonesian

Room amenities

Be entertained

  • 49-inch flat-screen TV
  • Premium cable channels

Home comfort

  • Air conditioning
  • Minibar
  • Electric kettle

Sleep well

  • Pillow menu
  • Bed sheets provided

Freshen up

  • Shower only
  • Bidet
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi (speed of 25+ Mbps)
  • Desk chair

Food and drink

  • Free bottled water
  • Free tea bags/instant coffee

More

  • Daily housekeeping
  • Connecting/adjoining rooms available

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. There are 2 treatment rooms. Services include massages.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of IDR 220000 for adults and IDR 110000 for children (approximately)
  • Airport shuttle service is offered for an extra charge of IDR 250000 per person (one-way)

Children & extra beds

  • Rollaway beds are available for IDR 350000.0 per night

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (CDC).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards and debit cards. Cash is not accepted.

Also known as

Platinum Tunjungan Surabaya
Platinum Hotel Tunjungan Surabaya Hotel
Platinum Hotel Tunjungan Surabaya Surabaya
Platinum Hotel Tunjungan Surabaya Hotel Surabaya

Frequently asked questions

Overall score and ratings

2.0

2/10 Poor

Rusli, 2-night trip
Verified Hotels.com guest review