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Luxury hotel with full-service spa, connected to the convention center, near Avenue Mohamed VI
Most of my review is negative so I am placing the redeeming quality of this place first:…
Dec 30, 2019
No heat, it was freezing. WiFi didn’t work in the room, tv had static instead of cable,…
Dec 29, 2019
This property advises that it adheres to Intertek Cristal (3rd party expert - Global) cleaning and disinfection practices.
Remember, collect 10 stamps, get 1 reward* night
The spa is open daily.
Buffet breakfast is offered for an extra charge of MAD 75 for adults and MAD 100 for children (approximately)
Children's club access is available for an extra charge
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
This property advises that enhanced cleaning and guest safety measures are currently in place.
Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.
Contactless check-in and contactless check-out are available.
Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.
Each guestroom is kept vacant for a minimum of 24 hours between bookings.
This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).
This property accepts credit cards. Cash is not accepted.
We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.
This was the worst hotel experience I ever had. Mohammad at the reception was told by me multiple times that since the rooms were not connecting and I had small children I did not want the second room and I wanted a refund. He said he would take care of it so I returned my key to the second room to him. I kept making sure they did it each day and him and a guy named Yusuf kept saying ‘no problem sir, we will take care of it’. Then when I checked out they said they will not take care of it and said I didn’t return the key. This place is a joke and I would never recommend anyone ever go there. Ruined the stay in an amazing city.
3 night family trip, Dec 27, 2019
Verified Expedia guest review
This property needs a complete refurbishment as when checked in the so called 5 star property did not have any facilities in the room except the bed and closet.... the sink in the bathroom was clogging so as the shower tub... hardly any options to eat for vegetarian’s on hote menu. When called on room service or reception 9 out of 10 they won’t pick up the phone.... you will not get any wifi in the room so u need to go to the reception to get the good internet.... I think this should be 2 or max 3 star hotel...
Pathetic, 4 night romance trip, Dec 26, 2019
Verified Expedia guest review
Needs upgrade. Priced too high.
1 night family trip, Nov 16, 2019
Verified Hotels.com guest review
Lovely welcoming staff, spacious rooms, air conditioning and nice pools The food is unexpectedly rather bland and expensive and there’s no kettle in the room
Sandra, 7 night romance trip, Oct 10, 2019
Verified Expedia guest review
This is place is on the cheaper end of semi luxury hotels. The location is just fine if you have a car(Free parking) or don’t mind taking a 10min taxi into town (ask for price first). There are some horrible reviews which scared me. The hotel is nice but the rooms are not that nice but they are just fine. Not horrible. Cmon it’s Morocco. You want a luxury hotel, you’re gonna need to pay $200 plus per night. I paid $50 and got a giant pool. Not so great service though, my check in experience was horrific. But it’s ok, I survived. If you’re not super picky because I’m kinda picky, don’t try to budget, get the $500 per night stay and call it a day ;) .
Abdelmohcen, 3 night family trip, Oct 4, 2019
Verified Hotels.com guest review
Excellent hotel. Very big located close to airport and 5-10 mins away from famous landmarks as the mosque and moroccan markets. Pool is very big and food is amazing.
7 night trip, Sep 28, 2019
Verified Expedia guest review
Hotel staff were very kind and helpful. The room was clean with a great pool view. Unfortunately Expedia messed up and we paid for all inclusive but the hotel advised they do not offer all inclusive this time of year which was a shame as that’s why we booked this hotel. So we did not get the deal we paid for in the end which was a shame
5 night trip with friends, Sep 20, 2019
Verified Expedia guest review
The only thing i didnt like was breakfast had the same thing for the fours days we was there
4 night romance trip, Sep 17, 2019
Verified Expedia guest review
Very good
Mohamed, 1 night trip, Sep 9, 2019
Verified Hotels.com guest review
Poor service and poor breakfast qualify of food
4 night business trip, Aug 23, 2019
Verified Hotels.com guest review