Riu Santa Fe All Inclusive, Cabo San Lucas, Mexico

We have been to Cabo a few times before, staying at some higher end all inclusive's and we've had such fantastic experiences until this trip. Riu Santa Fe was placed on this earth for one thing, party on a budget. First, the service staff is totally unprofessional. Two hours into our stay, we heard the service staff make fun of drunk patron who just fell down a few steps. "Someone had too much Tequila!" they said. When I brought this up to the front desk and described the member who said that and they were holding back a smile. No one working there takes pride in their work or cares about the quality of service provided to the hotel guests. Throughout the rest weekend, male employees were leering and hollaring at women walking by. The employee culture is clearly one that is unsupervised and without accountability for their work. There are five or so restaurants on the property, that all serve the same food. Most the food is reheated or coming from a commercial kitchen. Think slightly better college cafeteria quality. The only decent food you can eat would be at the made to order stations. As you will read elsewhere, the alcohol selection is not high end by any means. I'm talking lower shelf plastic bottles here. If visiting Cabo for the first time, I highly recommend not skimping out and staying at a budget all inclusive's like Riu Santa Fe. Spend the extra dollar and experience world class service like one would expect from an all inclusive resort!

Great atmosphere, comfortable accommodations

I was very satisfied by the upgrade to the riu Baja hotel regardless upon arrival customer service was amazing

We loved our stay we took our adult kids with us and the staff kept us very busy with things to do with them. Food was good my only complaint was trying to sleep. mattresses were like a glorified boxspring. they were very hard. we stayed in unit 3. not sure if beds are the same in all units

Beautiful resort, excellent staff that went above and beyond service, friendly & helpful. Resort caters to family of all ages with activities for all. Safe environment as solo traveler never felt afraid. The riu Sante fe in Cabo is a beautiful resort, I had a great time, Broadway shows each night were excellent -'only complaint was the bed was too firm it felt like sleeping on box spring other than that my stay was excellent!