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Hotel Boutique Santa Lucia

Photo gallery for Hotel Boutique Santa Lucia

Front of property - evening/night
Terrace/patio
Premium bedding, down comforters, memory foam beds, in-room safe
Triple Room | Premium bedding, down comforters, memory foam beds, in-room safe
Triple Room | Premium bedding, down comforters, memory foam beds, in-room safe

Overview of Hotel Boutique Santa Lucia

VIP Access

Hotel Boutique Santa Lucia

4.0 star property
4-star hotel in Downtown Cuenca with 2 restaurants and bar/lounge
9.0 out of 10 Superb
9.0/10 Superb

254 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Airport transfer
  • Free parking
  • Free WiFi
  • Restaurant
  • Bar
Map
Antonio Borrero 8 44 Y Sucre, Cuenca, Azuay, 10150
Main amenities
  • Daily housekeeping
  • 2 restaurants and bar/lounge
  • Room service
  • Coffee shop/cafe
  • In-room childcare
  • 24-hour business center
  • Business center
  • Airport shuttle
  • Area shuttle
  • Shopping center shuttle
  • Limo/town car service
  • Terrace
For families
  • Children stay free
  • Babysitting (surcharge)
  • Private bathroom
  • Premium TV channels
  • Garden
  • Terrace

Room options

About this area

What's nearby

  • In Downtown Cuenca

Getting around

  • Cuenca (CUE-Mariscal Lamar) - 5 min drive
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Shopping center shuttle (surcharge)

Restaurants

  • Negroni - 2 min walk
  • Mansion Matilde - 2 min walk
  • Café Austria - 3 min walk
  • Raymipampa - 2 min walk
  • Distrito taller De Tapas - 3 min walk
Map

About this property

Hotel Boutique Santa Lucia

Hotel Boutique Santa Lucia is just 1.7 mi (2.8 km) from the airport and offers a shuttle (available 24 hours). Guests looking for a bite to eat can check out SANTA LUCIA, one of 2 restaurants, which serves Italian cuisine and is open for lunch and dinner. A bar/lounge, a snack bar/deli, and a terrace are other highlights at this upscale hotel. The nice bathrooms and central location get good marks from fellow travelers.

Languages

English, French, Italian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination
Negative COVID-19 test result requirement applies to all guests aged 10 and up, and test must have been administered no more than 72 hours prior to check-in; COVID-19 vaccination record requirement applies to all guests aged 10 and up; guests must have received complete vaccination at least 14 days prior to check-in
This information is provided by our partners.

At a glance

Hotel size

  • 20 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in time from 1 PM - 11:30 PM
  • Express check-in/out available
  • Minimum check-in age: 15
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions
  • At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival
  • At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination
  • Negative COVID-19 test result requirement applies to all guests aged 10 and up, and test must have been administered no more than 72 hours prior to check-in; COVID-19 vaccination record requirement applies to all guests aged 10 and up; guests must have received complete vaccination at least 14 days prior to check-in

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 15
  • Minimum Spring Break check-in age is 15

Children

  • Children (14 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding, but may not be eligible for free breakfast
  • No cribs (infant beds)
  • Babysitting*

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Free onsite valet parking

Transfers

  • Airport shuttle on request (available 24 hours)*

Offsite

  • Area shuttle within 4 kilometers*
  • Shopping center shuttle*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Free cooked-to-order breakfast each morning 6:30 AM–11 AM
  • 2 restaurants
  • Bar/lounge
  • Coffee shop
  • Coffee/tea in a common area
  • Free daily reception
  • Room service (limited hours)
  • Snack bar/deli

Traveling with children

  • Children stay free (see details)
  • Childcare in room (surcharge)
  • Children's menu

What to do

  • Ecotours nearby

Working away

  • 24-hour business center
  • Meeting room
  • Computer station
  • Conference space

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • 1 building/tower
  • Built in 1856
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Library
  • Television in common areas

Accessibility

  • Wheelchair accessible
  • Accessible bathroom (select rooms)

Room amenities

Be entertained

  • 42-inch LCD TV
  • Premium cable channels

Home comfort

  • Heating (climate-controlled)
  • Espresso maker
  • Iron/ironing board
  • Washer and dryer

Sleep well

  • Hypo-allergenic bedding
  • Pillow menu
  • Down comforter
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding
  • Memory foam mattress

What to enjoy

  • In-room massage

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Designer toiletries
  • Hair dryer
  • Towels

Stay connected

  • Free WiFi and wired Internet (surcharge)
  • Free local calls

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Dining

SANTA LUCIA - Overlooking the garden, this fine-dining restaurant specializes in Italian cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered. Reservations are required.
LA PLACITA - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available. Happy hour is offered. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • All citizens of Ecuador will be charged the national value-added tax (12%) upon checkout. Non-residents on a tourist visa will not be required to pay this tax. The tax exemption does not apply for stays over 90 days.

Optional extras

  • Wired Internet access is available in guestrooms for USD 10 per stay (rates may vary)
  • Airport shuttle service is offered for an extra charge of USD 12 per vehicle
  • Area shuttle and shopping center shuttle service is offered for an extra charge

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Rollaway beds are available for USD 30.0 per stay
  • Airport shuttle service for children between the ages of 1 and 10 costs USD 0

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-out is available.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination.

The negative COVID-19 test result requirement applies to all guests aged 10 and up, and the test must have been administered no more than 72 hours prior to check-in. COVID-19 vaccination record requirement applies to all guests aged 10 and up; guests must have received complete vaccination at least 14 days prior to check-in.

Policies

Construction is underway at a neighboring building and there may be noise disturbance from the construction work.
Noise-free guestrooms cannot be guaranteed.
Only registered guests are allowed in the guestrooms.
This property does not have elevators.
Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.
This property accepts credit cards and cash.

Also known as

Boutique Santa Lucia
Boutique Santa Lucia Cuenca
Hotel Boutique Santa Lucia
Hotel Boutique Santa Lucia Cuenca
Hotel Boutique Santa Lucia Cuenca
Boutique Santa Lucia Cuenca
Boutique Santa Lucia
Hotel Hotel Boutique Santa Lucia Cuenca
Cuenca Hotel Boutique Santa Lucia Hotel
Hotel Hotel Boutique Santa Lucia
Boutique Santa Lucia Cuenca
Boutique Santa Lucia Cuenca
Hotel Boutique Santa Lucia Hotel
Hotel Boutique Santa Lucia Cuenca
Hotel Boutique Santa Lucia Hotel Cuenca

Frequently asked questions

Does Hotel Boutique Santa Lucia offer free cancellation for a full refund?
Yes, Hotel Boutique Santa Lucia does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Hotel Boutique Santa Lucia?
This property confirms that guests must provide documentation related to COVID-19 at check-in. Furthermore, disinfectant is used to clean the property, guests are provided with hand sanitizer, and social distancing measures are in place. Please note that this information has been provided by our partners.
Are pets allowed at Hotel Boutique Santa Lucia?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Hotel Boutique Santa Lucia?
Yes, there's free self and valet parking.
Is airport shuttle service offered by Hotel Boutique Santa Lucia?
Yes, an airport shuttle is available. The charge is USD 12 per vehicle.
What are the check-in and check-out times at Hotel Boutique Santa Lucia?
You can check in from 1 PM - 11:30 PM. Check-out time is noon. Express check-in and check-out and contactless check-out are available.
What is there to do at Hotel Boutique Santa Lucia and nearby?
Hotel Boutique Santa Lucia has a garden.
Are there restaurants at or near Hotel Boutique Santa Lucia?
Yes, there are 2 onsite restaurants, featuring Italian cuisine and garden views.
What's the area around Hotel Boutique Santa Lucia like?
Hotel Boutique Santa Lucia is in Downtown Cuenca, a short 5-minute drive from Cuenca (CUE-Mariscal Lamar) and 3 minutes' walk from New Cathedral of Cuenca. Travelers recommend the hotel for its central location.

Reviews

9.0

Superb

9.3/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.9/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Good

Lilia Cristina, 6-night trip
Verified Hotels.com guest review

10/10 Exceptional

Fantastic assistance from concierge, great food in the hotel, provided fans on request
Karla, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Luis, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Kelly, 2-night trip
Verified Expedia guest review

10/10 Exceptional

We were obsessed with the hotel. Beautiful, super clean, relaxing environment & great location. Food was great, staff was very kind. Can’t recommend it enough!
Anastasia, 3-night family trip
Verified Expedia guest review

8/10 Very good

Bonito hotel, queda en pleno centro. Personal muy amable
Elizabeth, 2-night romance trip
Verified Expedia guest review

8/10 Very good

Todo muy bien en el hotel lindo, limpio y súper buena ubicación, solo el primer transfer nos cobro $20… mientras el retorno fueron $10 (ambos contratados por el hotel)
Maria, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

The property is beautiful, the location is excellent, the service was fantastic and the room was quiet and comfortable.
Nandita, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Absolutely wonderful! Great location, great room/facilities, great service. Would stay there again next time in Cuenca.
Pengcheng, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

Beautiful. distinctive old hotel in the center of town. They staff was exceptionally help with scheduling extra needs and tours.
Matthew, 3-night family trip
Verified Expedia guest review