The Riverside House Hotel

Photo gallery for The Riverside House Hotel

Primary image
Premium bedding, in-room safe, desk, blackout drapes
Premium bedding, in-room safe, desk, blackout drapes
Premium bedding, in-room safe, desk, blackout drapes
Premium bedding, in-room safe, desk, blackout drapes

Overview of The Riverside House Hotel

The Riverside House Hotel

3.5 star property
Georgian hotel in Bury St Edmunds with restaurant and bar/lounge

9.0/10 Superb

222 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Free parking
  • Free WiFi
  • Non-smoking
  • Air conditioning
  • Restaurant
Map
17 Mill Street, Mildenhall, Bury St Edmunds, England, IP28 7DP
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Room service
  • Terrace
  • 24-hour front desk
  • Coffee/tea in a common area
  • Garden
  • Front desk safe
  • Meeting room
  • Wedding services
  • Luggage storage
For families
  • Private bathroom
  • Garden
  • Terrace
  • Daily housekeeping
  • Coffee/tea maker
  • Blackout drapes/curtains
Cleaning & safety
  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided

Choose dates to view prices

About this area

What's nearby

  • On the riverwalk
  • Newmarket Racecourse - 19 min drive
  • Wicken Fen National Nature Reserve - 20 min drive
  • National Stud - 19 min drive
  • High Lodge Thetford Forest - 22 min drive
  • Ely Cathedral - 26 min drive
  • Oliver Cromwell's House - 26 min drive
  • The Athenaeum - 25 min drive
  • Abbey Gardens - 26 min drive
  • Ickworth House - 29 min drive
  • Bury St Edmunds Abbey - 29 min drive

Getting around

  • Cambridge (CBG) - 21 min drive
  • Stansted Airport (STN) - 44 min drive
  • Kennett Station - 9 min drive
  • Shippea Hill Station - 13 min drive
  • Newmarket Station - 17 min drive

About this property

The Riverside House Hotel

Located near a train station, The Riverside House Hotel is a great choice for a stay in Bury St Edmunds. For a bite to eat, guests can check out The Riverside Terrace, which is open for breakfast, lunch, and dinner and offers garden views. A bar/lounge, a terrace, and a garden are other highlights at this Georgian hotel. Fellow travelers say good things about the helpful staff and breakfast.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 15 rooms
  • Arranged over 4 floors

Arriving/Leaving

  • Check-in time from 3:00 PM - 11:00 PM
  • Late check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is 11:00 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18
  • Local laws may restrict unmarried guests from sharing a room

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Breakfast available (surcharge)
  • Restaurant
  • Bar/lounge
  • Coffee/tea in a common area
  • Room service (limited hours)

Taking the kids

  • Children's menu

Working away

  • Meeting room

Services

  • 24-hour front desk
  • Luggage storage
  • Wedding services

Facilities

  • Built in 1800
  • Safe-deposit box at front desk
  • Garden
  • Terrace

Accessibility

  • Elevator
  • In-room accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

Languages spoken

  • English

Room amenities

Be entertained

  • Flat-screen television
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker
  • Iron/ironing board (on request)

Sleep well

  • Hypo-allergenic bedding
  • Blackout drapes/curtains
  • Premium bedding

Freshen up

  • Private bathroom
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe

Special features

Dining

The Riverside Terrace - Overlooking the garden, this restaurant serves breakfast, brunch, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available.

Fees & policies

Optional extras

  • Breakfast is offered for an extra charge of GBP 9.95 for adults and GBP 9.95 for children (approximately)

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Policies

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

Also known as

Riverside House Hotel Bury St Edmunds
Riverside House Bury St Edmunds
The Riverside House
The Riverside House Hotel Hotel
The Riverside House Hotel Bury St Edmunds
The Riverside House Hotel Hotel Bury St Edmunds

Frequently asked questions

Overall score and ratings

9.0

Superb

9.4/10

Cleanliness

9.3/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.1/10

Eco-friendliness

6/10 Good

One night break away in Bury St. Edmunds.
Staff were really good and hard working, the breakfast was very nice and had a good choice. However, the room considering it was described as a Superior Double room was rather shabby as the edging to the bedside tables and main desk / drawer unit in the room had completely peeled off leaving raw chipboard and could have looked a lot better. Bedroom windows were very large sash windows and the windows could not open due to the sash ropes being non existent which lead to the room being rather humid and stuffy. Had to use the waste bin to keep the window open for a while for some fresh air. Room with a Garden View. the view to the garden was very restricted by roofs.
Stephen, 1-night trip
Verified Hotels.com guest review

6/10 Good

Russell M, 2-night trip
Verified Hotels.com guest review

2/10 Poor

sharon, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Lovely friendly hotel
The staff at the Riverside Hotel are excellent. Great breakfast, good sized family room. Would definitely stay there again when visiting our family.
1-night family trip
Verified Hotels.com guest review

8/10 Very good

david, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Kevin, 1-night business trip
Verified Hotels.com guest review

8/10 Very good

david, 1-night business trip
Verified Hotels.com guest review

8/10 Very good

Nice stay
Disappointing that room was cold when arrived and when we finely worked it out the heating system noisy . Food in restrauant was very good and nice range of choice .
Sue, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Mark, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Dana, 1-night trip
Verified Hotels.com guest review