Serhs Natal Grand Hotel & Resort

Photo gallery for Serhs Natal Grand Hotel & Resort

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Suíte Sênior Frente Mar | Terrace/patio
Suíte Executiva Frente Mar | Living area | 32-inch LCD TV with cable channels, TV
Apartamento Luxo Familia Frente Mar | Minibar, in-room safe, individually decorated, desk
Minibar, in-room safe, individually decorated, desk

Overview of Serhs Natal Grand Hotel & Resort

Serhs Natal Grand Hotel & Resort

5.0 star property
Upscale beachfront resort with spa, near Ponta Negra Beach

8.8/10 Fabulous

1,000 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Air conditioning
  • Lounge area
The price is ₹9,057
Price available on 23/10/2022
Map
Avenida Senador Dinarte Mariz 6045, Via Costeira Ponta negra, Natal, RN, 59090-002
Main amenities
  • Daily housekeeping
  • On the beach
  • 5 restaurants and bar/lounge
  • Full-service spa
  • 3 outdoor pools and indoor pool
  • Free children's club
  • Fitness center
  • Sauna
  • Steam room
  • Free beach cabanas
  • Beach sun loungers
  • Beach towels
Feel at home
  • Children stay free
  • Children's pool
  • Playground on site
  • Children's club (free)
  • Separate sitting area
  • Television

Choose dates to view prices

About this area

What's nearby

  • In Via Costeira
  • Ponta Negra Beach - 10 min walk

Getting around

  • Natal (NAT-Governador Aluizio Alves Intl.) - 74 min drive
  • Natal Station - 10 min drive
  • Natal Bom Pastor Station - 10 min drive
  • Natal Padre Joao Maria Station - 11 min drive

About this property

Serhs Natal Grand Hotel & Resort

5-star luxury resort in the heart of Via Costeira
Take advantage of a poolside bar, a terrace, and shopping on site at Serhs Natal Grand Hotel & Resort. This resort is a great place to bask in the sun with a beachfront location, free beach cabanas, and sun loungers. Indulge in a facial, a body treatment, and a manicure/pedicure at the onsite spa. Be sure to enjoy a meal at any of the 5 onsite restaurants, which feature seafood and more. Aerobics classes are offered at the gym; other things to do include volleyball. In addition to a coffee shop/cafe and a garden, guests can connect to free in-room WiFi.
You'll also find perks like:
  • 3 outdoor pools and an indoor pool, with free cabanas, sun loungers, and pool umbrellas
  • Free self parking
  • A computer station, tour/ticket assistance, and massage treatment rooms
  • An elevator, a gift shop, and multilingual staff
  • Guest reviews say good things about the family-friendly amenities, beach locale, and pool
Room features
All 396 individually decorated rooms boast comforts such as 24-hour room service and laptop-friendly workspaces, as well as perks like air conditioning and separate sitting areas.
Other amenities include:
  • Showers, free toiletries, and hair dryers
  • 32-inch LCD TVs with cable channels
  • Wardrobes/closets, balconies, and separate sitting areas

All-inclusive

All-inclusive room rates at Serhs Natal Grand Hotel & Resort are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Languages

English, Portuguese, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 396 units
  • Arranged over 7 floors

Arriving/Leaving

  • Check-in time from 3 PM - midnight
  • Late check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • For more details, please contact the property using the information on the booking confirmation

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Children (2 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
  • Parents must have child's birth certificate and photo ID*
  • Free children's club

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • 5 restaurants
  • Bar/lounge
  • Poolside bar
  • Coffee shop
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Children stay free
  • Free children's club
  • Children's pool
  • Playground

What to do

  • On the beach
  • Fitness classes
  • Volleyball
  • Shopping

Working away

  • Business center
  • Meeting rooms
  • Computer station

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • On-site car rental
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Multilingual staff
  • Free beach cabanas
  • Free pool cabanas
  • Beach sun loungers
  • Beach towels
  • Pool loungers
  • Pool umbrellas

Facilities

  • Built in 2005
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fitness center
  • 3 outdoor pools
  • An indoor pool
  • Arcade/game room
  • Full-service spa
  • Spa tub
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Braille/raised signage
  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel

Languages

  • English
  • Portuguese
  • Spanish

Room amenities

Be entertained

  • 32-inch LCD TV
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar

Sleep well

  • Turndown service

What to enjoy

  • Balcony
  • Individually decorated
  • Separate sitting area

Freshen up

  • Shower only
  • Free toiletries
  • Hair dryer

Stay connected

  • Desk
  • Free WiFi

More

  • Daily housekeeping
  • In-room safe

Special features

All-inclusive

All-inclusive room rates at Serhs Natal Grand Hotel & Resort are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Spa

The onsite spa has 3 treatment rooms including rooms for couples. Services include facials, body treatments, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna and a spa tub.

The spa is open daily. Guests under 10 years old are not allowed in the spa.

Dining

Potiguar - This restaurant serves breakfast, lunch, and dinner.
Marenostrum - This restaurant specializes in seafood and serves dinner only.
Tapiro Grill - This steakhouse serves lunch and dinner.
Renato Romagnoni - This restaurant serves dinner only.
Jangada - This restaurant serves lunch and dinner.

Fees & policies

Optional extras

  • There is an administrative fee of BRL 3 per night

Children & extra beds

  • Parents or a legal guardian traveling with children under 18 years must present the child's birth certificate and an identity card with photo (passport, for example) at the check-in. For international travels to Brazil, if just one of the parents is traveling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. In case the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before traveling for more information.

Pool, spa, & gym (if applicable)

  • Guests under 10 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Policies

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a security system on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

This property's half board rates include breakfast and buffet dinner. The full board rates include breakfast, buffet lunch, and buffet dinner. Drinks are not included with either meal plan.

Also known as

Hotel Serhs
Natal Grand Hotel
Serhs
Serhs Grand
Serhs Grand Hotel
Serhs Hotel
Serhs Natal Grand
Serhs Natal Grand Hotel
Serhs Grand Natal
Serhs Natal Grand Hotel Brazil
Serhs Natal Grand Hotel Resort
Serhs Grand Hotel Resort
Serhs Natal Grand
Serhs Grand
Resort Serhs Natal Grand Hotel & Resort Natal
Natal Serhs Natal Grand Hotel & Resort Resort
Resort Serhs Natal Grand Hotel & Resort
Serhs Natal Grand Hotel & Resort Natal
Serhs Natal Grand Hotel
Serhs Natal & Resort Natal
Serhs Natal Grand Hotel & Resort Natal
Serhs Natal Grand Hotel & Resort Resort
Serhs Natal Grand Hotel & Resort Resort Natal

Frequently asked questions

Does Serhs Natal Grand Hotel & Resort offer free cancellation for a full refund?
Yes, Serhs Natal Grand Hotel & Resort does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Serhs Natal Grand Hotel & Resort?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Serhs Natal Grand Hotel & Resort?
Yes, there are 3 outdoor pools, an indoor pool, and a children's pool.
Are pets allowed at Serhs Natal Grand Hotel & Resort?
Sorry, pets aren't allowed.
Is parking offered on site at Serhs Natal Grand Hotel & Resort?
Yes, there's free self parking.
What are the check-in and check-out times at Serhs Natal Grand Hotel & Resort?
You can check in from 3 PM - midnight. Check-out time is noon. Contactless check-in and check-out are available.
What is there to do at Serhs Natal Grand Hotel & Resort and nearby?
Onsite recreation at Serhs Natal Grand Hotel & Resort includes aerobics and volleyball. Indulge in a treatment at the spa, soothe your senses in the spa tub, or go for a swim in one of the 3 outdoor swimming pools. Serhs Natal Grand Hotel & Resort also has an indoor pool, a sauna, and a steam room, as well as an arcade and a garden.
Are there restaurants at or near Serhs Natal Grand Hotel & Resort?
Yes, there are 5 onsite restaurants, featuring seafood. Nearby restaurants include Farofa d'Água (2.9 mi), La Brasserie de La Mer (2.9 mi), and Only Pizza (3 mi).
Does Serhs Natal Grand Hotel & Resort have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Serhs Natal Grand Hotel & Resort like?
Serhs Natal Grand Hotel & Resort is a short 10-minute walk from Ponta Negra Beach and 9 minutes' walk from Natal Convention Center.

Overall score and ratings

8.8

Fabulous

8.6/10

Cleanliness

8.8/10

Staff & service

8.7/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

6/10 Good

Café da manhã é bom. Os funcionários são atenciosos. Porém as facilidades do hotel não são tão boas assim. A comida servida também deixa a desejar. Com certeza o hotel não pode mais ser considerado 5 estrelas.
Cristina, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

We got ti stay at the presidencail suite and it was prety amazing. The views of Ponta Negra beach are supern and tge room one of a kind for sure. I'll definitely be coming back on my next trip to Natal.
Cristian Ricardo Craciun, 1-night family trip
Verified Expedia guest review

2/10 Poor

DAVE, 2-night trip
Verified Hotels.com guest review

6/10 Good

Glass door in the toilets and shower (no privacy)
The pictures of the room were not showing that the toilet has a glass door (90% area transparent). So, everybody can see you in your private moment at the toilet as well as the shower, this same glass door runs to the toilet. It was totally uncomfortable for me to share this with my mother. We stay at the room number 341D. Please show people the truth, real pictures 360 degrees for not having surprises like us.
Roseli, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Overall it was a pleasant experience. The hotel is located in a quiet area where you would only hear the sea. There is a combined cycle and walking path just outside. The area is somewhat windy and the sea is never calm, so you would need to go elsewhere to swim. The staff was helpful. The breakfast was alright. Tapiocas were the highlight with a lot of people queuing for them. There is a newly introduced electronic system for ordering services, which was functioning most of the time. The hotel could use some renovation though. Bathroom in particular needs a bit love.
Dzmitry, 5-night romance trip
Verified Expedia guest review

8/10 Very good

O hotel está em boas condições e a localização é excelente.
Farid, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

Friendly staff
The Hotel is nice and I hope to return soon. The amenity I liked most was the spa. In my opinion, the only con is the mattress and pillows.
Ricardo, 2-night trip
Verified Hotels.com guest review

6/10 Good

VERY expensive for a 3.5 stars hotel
The hotel is far away to be a 5 stars. Need urgent renovation. The room is OK, not super. The air-conditioning is SUPER noise. Food and frins prices are really expensive. Staff is very nice anf friendly. If you are booking a Luxury 5 stars hotel, this is not the place to go.
Emerson, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Excellent!
1-night family trip
Verified Expedia guest review

10/10 Exceptional

3-night trip
Verified Expedia guest review