CitizenM Chicago Downtown

4.0 star property
4-star hotel with restaurant, near Chicago Riverwalk

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CitizenM Chicago Downtown

Photo gallery for CitizenM Chicago Downtown

Premium bedding, pillow-top beds, in-room safe, desk
Daily buffet breakfast (USD 22.89 per person)

Overview of CitizenM Chicago Downtown



Property highlights

  • Free WiFi
  • Restaurant
  • Bar
  • Air conditioning
  • Gym
  • 24/7 front desk
80 East Wacker Place, Chicago, IL, 60601
Main amenities
  • Housekeeping (on request)
  • Restaurant and bar/lounge
  • Breakfast available
  • Fitness center
  • 24-hour business center
  • Business center
  • 3 meeting rooms
  • 24-hour front desk
  • Coffee/tea in a common area
  • Computer station
  • Communal living room
  • Front-desk safe
Feel at home
  • Children stay free
  • Refrigerator
  • Private bathroom
  • Television
  • Blackout drapes/curtains
  • Elevator

Room options

Room, 1 King Bed

  • 14 sq m
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed, City View

  • 14 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

About this area

What's nearby

  • In Downtown Chicago
  • Chicago Riverwalk - 2 min walk
  • Chicago Theatre - 4 min walk
  • Millennium Park - 5 min walk
  • Michigan Avenue - 8 min walk
  • Art Institute of Chicago - 11 min walk
  • Grant Park - 14 min walk
  • Lake Michigan - 17 min walk
  • Willis Tower - 21 min walk
  • Navy Pier - 25 min walk
  • Field Museum of Natural History - 34 min walk

Getting around

  • Chicago Midway Airport (MDW) - 30 min drive
  • Chicago O'Hare Intl. Airport (ORD) - 38 min drive
  • Chicago, IL (PWK-Chicago Executive) - 48 min drive
  • Millennium Station - 4 min walk
  • Chicago Van Buren Street Station - 14 min walk
  • Chicago Union Station - 26 min walk
  • State Station - 4 min walk
  • Randolph-Wabash Station - 4 min walk
  • Lake Station - 6 min walk


  • Joe's Seafood, Prime Steak & Stone Crab - 8 min walk
  • Shaw's Crab House - 7 min walk
  • Firecakes Donuts - 10 min walk
  • Sushi-san - 11 min walk
  • Wildberry Pancakes & Cafe - 5 min walk

About this property

CitizenM Chicago Downtown

You'll be in a fantastic location at CitizenM Chicago Downtown, just a 5-minute walk from Chicago Riverwalk and Millennium Park. Guests can visit the fitness center for a workout or grab a bite to eat at CanteenM - open 24/7, which serves international cuisine and is open for breakfast, lunch, and dinner. This upscale hotel is also within a 15-minute walk of Michigan Avenue and Art Institute of Chicago. The helpful staff and location get great marks from fellow travelers. The property is just a short walk to public transportation: State Station is 4 minutes and Randolph-Wabash Station is 4 minutes.



Cleaning and safety practices

Enhanced cleanliness measures

Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
This information is provided by our partners.

At a glance

Hotel size

  • 280 rooms
  • Arranged over 10 floors


  • Check-in time from 2:00 PM - anytime
  • Express check-in/out available
  • Minimum check-in age: 18
  • Check-out time is 11:00 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • One child (10 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding


  • Pets not allowed
  • Service animals welcome


  • Free WiFi in public areas
  • Free WiFi in rooms


  • No onsite parking

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:00 AM–11:00 AM
  • Restaurant
  • Bar/lounge
  • Coffee/tea in a common area
  • Water dispenser

Traveling with children

  • Children stay free (see details)

Working away

  • 24-hour business center
  • 3 meeting rooms
  • Computer station
  • Coworking spaces


  • 24-hour front desk
  • Luggage storage


  • 1 building/tower
  • Built in 2022
  • Safe-deposit box at front desk
  • Television in common areas
  • Communal living room
  • Fitness center
  • Vegetarian dining options
  • Humane treatment of captive wild animals
  • Locally-owned & organized tours & activities
  • Local artist showcase
  • At least 10% of profits reinvested in community & sustainability
  • Local culture & ecosystem education
  • Double-glazed windows
  • At least 80% lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic soda bottles
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Water dispenser
  • Reusable cups only


  • Elevator
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Hand-held showerheads
  • Closed captioned TV
  • Stair-free path to entrance

Room amenities

Be entertained

  • iPad
  • IPod docking station
  • 43-inch flat-screen TV
  • Cable TV channels

Home comfort

  • Climate-controlled air conditioning and heating

Sleep well

  • Blackout drapes/curtains
  • Premium bedding
  • Pillowtop mattress

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Eco-friendly toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste (on request)
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Phone
  • Desk chair

Food and drink

  • Refrigerator


  • Housekeeping (on request)
  • In-room safe
  • Eco-friendly toiletries
  • Bulk dispenser for toiletries
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • LED light bulbs
  • Recycling
  • Water-efficient showers only
  • Water-efficient toilets only

Special features


CanteenM - open 24/7 - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open 24 hours.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately USD 22.89 per person
  • Late check-out can be arranged for an extra charge of USD 69 (subject to availability)

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Cashless payment methods are available for all transactions.

Contactless check-in and contactless check-out are available.


Noise-free guestrooms cannot be guaranteed.
Onsite parties or group events are strictly prohibited.
Long-term renters welcome.
This property uses wind and solar energy, plus eco-friendly cleaning products.
Guests can rest easy knowing there's a smoke detector on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards and debit cards. Cash is not accepted.
This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Also known as

Citizenm Chicago Chicago
CitizenM Chicago Downtown Hotel
CitizenM Chicago Downtown Chicago
CitizenM Chicago Downtown Hotel Chicago

Frequently asked questions

Does CitizenM Chicago Downtown offer free cancellation for a full refund?
Yes, CitizenM Chicago Downtown does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at CitizenM Chicago Downtown?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at CitizenM Chicago Downtown?
Sorry, there's no onsite parking at CitizenM Chicago Downtown.
What are the check-in and check-out times at CitizenM Chicago Downtown?
You can check in from 2:00 PM - anytime. Check-out time is 11:00 AM. Late check-out is available for a charge of USD 69 (subject to availability). Express check-in and check-out and contactless check-in and check-out are available.
What is there to do at CitizenM Chicago Downtown and nearby?
Maintain your daily exercise routine at the gym.
Are there restaurants at or near CitizenM Chicago Downtown?
Yes, CanteenM - open 24/7 offers international cuisine.
What's the area around CitizenM Chicago Downtown like?
CitizenM Chicago Downtown is in Downtown Chicago, a short 4-minute walk from State Station and 5 minutes' walk from Millennium Park. Travelers give top marks for the hotel's prime location.







Staff & service




Property conditions & facilities




10/10 Exceptional

We would stay there again.
It was fine. Clean. In the Loop. A lot of good things. A parking arrangement with some place would be nice. There is a hotel across the street with a garage and multiple garages in the area. The corporate attitude seems to be, "No parking. You are on your own. Don't bother us." The surprising thing was the size of the room. The bed was surrounded by three walls. We would stay there again.
Cathy, 1-night family trip
Verified guest review

6/10 Good

Gil, 1-night family trip
Verified guest review

10/10 Exceptional

Great experience
The hotel is clean, beautiful and modern. The front desk while self service had someone there to help if needed. Loved the room. This is great for international visitors, very diverse patrons, really liked that aspect.
Emily, 1-night business trip
Verified guest review

8/10 Very good

George, 3-night business trip
Verified guest review

6/10 Good

Diana, 1-night trip
Verified guest review

10/10 Exceptional

Simply amazing
My entire stay was amazing. The hotel has a vibe of its own that’s just awesome. Every employee that I interacted with was super cool. My room was nice and perfect for a solo traveler.
Michael, 3-night business trip
Verified guest review

10/10 Exceptional

Amazing stay as always
Second time I stay at the CitizenM, and it was amazing again. I would rate it 11/10 if I could. Location is great, super clean, and super comfortable.
Daniel, 2-night business trip
Verified guest review

10/10 Exceptional

Ben, 3-night trip
Verified guest review

10/10 Exceptional

Martina, 2-night trip
Verified guest review

10/10 Exceptional

Enjoyed my stay at CitizenM. The room was clean and very cute! The check-in and check-out process was easy and the location of the hotel was perfect for my solo trip.
Erica, 2-night trip
Verified guest review