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All properties in Playa del Carmen, Quintana Roo, Mexico

Hacienda Tres Rios Resort Spa & Nature Park – All Inclusive

All-inclusive beachfront property with spa, near Tres Rios Ecopark

  • Free buffet breakfast, free WiFi, and free parking
From
Rs17,236

Restrictions related to your trip

Mexico may have travel restrictions in place due to COVID-19.
  • Hacienda Tres Rios Resort Spa & Nature Park – All Inclusive
  • Hacienda Tres Rios Resort Spa & Nature Park – All Inclusive
  • Hacienda Tres Rios Resort Spa & Nature Park – All Inclusive
  • Beach
  • Beach
  • Hacienda Tres Rios Resort Spa & Nature Park – All Inclusive
1 / 82 Hacienda Tres Rios Resort Spa & Nature Park – All Inclusive
8.0.Very good.
  • The property has its age but the resort is very vibrant with a lot of things to do. It’s…

    Nov 24, 2020

  • The staff works very hard to give you a great experience. Gerry at the pool is a great…

    Nov 20, 2020

See all 221 reviews

Official standards

This property advises that it adheres to Safe Travels (WTTC - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • 72 hours gap period enforced between guest stays
  • Contactless check-in is available
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Safe
Quiet
Dining options
Convenient
Transport options
  • Free WiFi
  • Free parking
  • Pool
  • Non-smoking
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 257 smoke-free guestrooms
  • Daily housekeeping
  • On a private beach
  • 6 restaurants and 2 poolside bars
  • Full-service spa
  • 2 outdoor pools

Feel at home

  • Children's pool
  • Babysitting or childcare (surcharge)
  • Children's club (free)
  • Sofa bed
  • Connecting/adjoining rooms available
  • Private bathroom

What’s around

  • On a private beach
  • Maroma Beach - 4.3 mi / 6.9 km
  • Grand Coral Golf Riviera Maya - 6.3 mi / 10.1 km
  • Quinta Avenida - 7.4 mi / 11.9 km
  • Plaza Las Americas - 9.1 mi / 14.7 km
  • Mamitas Beach Club - 9.4 mi / 15.1 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Junior Suite Mangrove View With Balcony

Location

  • On a private beach
  • Maroma Beach - 4.3 mi / 6.9 km
  • Grand Coral Golf Riviera Maya - 6.3 mi / 10.1 km

What’s around

Landmarks

  • On a private beach
  • Maroma Beach - 4.3 mi / 6.9 km
  • Grand Coral Golf Riviera Maya - 6.3 mi / 10.1 km
  • Quinta Avenida - 7.4 mi / 11.9 km
  • Plaza Las Americas - 9.1 mi / 14.7 km
  • Mamitas Beach Club - 9.4 mi / 15.1 km
  • Playa del Carmen Main Beach - 9.4 mi / 15.2 km
  • Central Square - 9.9 mi / 16 km
  • Xcaret Eco Theme Park - 13.5 mi / 21.7 km
  • Puerto Morelos Town Square - 15 mi / 24.1 km

Getting around

  • Cancun Intl. Airport (CUN) - 43 min drive
  • Free theme park shuttle

At a glance

Size

  • 257 rooms
  • Arranged over 4 floors

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is 11 AM

Restrictions related to your trip

  • Mexico may have travel restrictions in place due to COVID-19.

Special check-in instructions

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Children

  • Babysitting/childcare*
  • Free children's club

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking

Other information

  • Smoke-free property
* See small print for additional details or extra charges

At the property

Taking the kids?

  • Children's club (free)

Food and drink

  • Free buffet breakfast daily
  • 6 restaurants
  • 3 bars/lounges
  • 2 poolside bars
  • Coffee shop/café
  • Beach bar
  • 24-hour room service

Things to do

  • Free bicycles on site
  • Ecotours on site
  • Miniature golf on site
  • Hiking/biking trails on site
  • Kayaking on site
  • Segway rental/tour on site
  • Snorkeling on site
  • Yoga classes/instruction on site
  • Scuba diving nearby

Working away

  • One meeting room

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Number of buildings/towers - 5
  • Elevator
  • ATM/banking
  • Garden
  • Terrace

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Wheelchair accessible

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Coffee/tea maker
  • Bathrobes
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Sofa bed
  • Sofa bed size double

Things to enjoy

  • Furnished balcony

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer

Be entertained

  • 42-inch flat-screen TV
  • Satellite TV channels
  • IPod docking station
  • DVD player

Stay connected

  • Free WiFi

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Access via exterior corridors

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Taxes are included.
Food and beverages
  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All non-motorized water sports are included.

Water activities
  • Kayaking
  • Snorkeling

Land activities
  • Bicycling
  • Fitness facilities
  • Miniature golf
  • Soccer
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Water fitness
  • Yoga

Entertainment
  • Onsite entertainment and activities
  • Onsite live performances

Not included
  • Motorized water sports
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Transportation to offsite activities
  • Gratuities

Spa

Guests can indulge in a pampering treatment at the property's full-service spa, Ya Ax Che. Services include hot stone massages, facials, body treatments, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily.

Dining

Casa Las Islas - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Porto Bello - This fine-dining restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open select days.

Kotori - This restaurant specializes in Asian cuisine and serves dinner only. Reservations are required. Open select days.

Hacienda Grill - This poolside restaurant specializes in international cuisine and serves brunch, lunch, and dinner. Open daily.

Il Forno - This poolside restaurant specializes in Italian cuisine and serves brunch and lunch. Open daily.

Recreation

On Site

  • Fitness facilities
  • Sauna
  • Spa tub
  • Steam room
  • Free bicycles on site
  • Ecotours on site
  • Miniature golf on site
  • Hiking/biking trails on site
  • Kayaking on site
  • Segway rental/tour on site
  • Snorkeling on site
  • Yoga classes/instruction on site

Nearby

  • Scuba diving nearby

Small print

Also known as

  • Hacienda Tres Rios All Inclusive Playa del Carmen
  • Hacienda Tres s Nature Park I
  • Hacienda Tres Rios Playa del Carmen
  • Hacienda Tres Rios
  • Hacienda Tres Rios Hotel Playa Del Carmen
  • Hacienda Tres Rios Riviera Maya/Playa Del Carmen, Mexico

Optional extras

Babysitting/childcare is available for an extra charge

Policies

Kakao beach area is included for Vacation Club Members only.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 72 hours between bookings, and can be accessed from outside the building via exterior corridors.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards and cash.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Hacienda Tres Rios Resort Spa & Nature Park – All Inclusive does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.

  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and requires staff to wear personal protective equipment. Please note that this information has been provided by our partners.

  • Yes, there's free self parking.

  • Yes, there are 2 outdoor pools and a children's pool.

  • Sorry, pets aren't allowed.

  • You can check in from 3 PM - midnight. Check-out time is 11 AM. Contactless check-in and check-out are available.

  • Yes, there are 6 onsite restaurants, featuring international cuisine, garden views, and poolside dining. Nearby restaurants include El Puerto (3.2 mi), Casa del Lago (3.3 mi), and Fairmont Mayakoba (3.4 mi).

  • Have fun with onsite activities like kayaking, snorkeling, and volleyball. Additional recreation onsite includes ecotours, yoga, and segway rentals. Indulge in a treatment at the spa, soothe your senses in the spa tub, or go for a swim in one of the 2 outdoor swimming pools. Hacienda Tres Rios Resort Spa & Nature Park – All Inclusive also has 2 poolside bars, 3 bars, and a private beach, as well as a sauna, a steam room, and a garden.
8.0.Very good.
  • 4.0.Fair

    no activities place smeal like shuewer beach close very dirty plastic thrash

    3 night trip with friends, Nov 20, 2020

    Verified Expedia guest review

  • 2.0.Poor

    There is no beach area it is all rock. The waves coming are black. The river running through the property smells like raw sewage.

    Dewayne, 6 night family trip, Nov 19, 2020

    Verified Expedia guest review

  • 2.0.Poor

    No beach area. Waves are black and beach area smells. Carpet in the hallways. The hotel smelled of sewer. If you are looking for a beach stay in Mexico do not book this hotel. Very disappointed. We checked in explored the beach and immediately checked out. Now we are fighting to get a refund.

    Tracey, 6 night family trip, Nov 19, 2020

    Verified Expedia guest review

  • 4.0.Fair

    We were disappointed with our one night stay. First off the beach was black, no way we we’re swimming in that. The kayaks and bikes weren’t available. The resort needs to disclose that if the the weather doesn’t permit those excursions will it be available. Our tv kept glitching and the hotel is a little outdated.

    Terry, 2 night romance trip, Nov 8, 2020

    Verified Expedia guest review

  • 4.0.Fair

    It was just okay

    Good was good. Bed was comfortable. Service was poor. Pool needed to be cleaned and renovated. Lagoon smells. Couldn’t kayak or bike because there was no room, yet people that got there after us got a reservation. Not impressed. Wouldn’t stay here again.

    Katie, 4 night trip with friends, Oct 19, 2020

    Verified Hotels.com guest review

  • 8.0.Very good

    Excelente hotel 👌 do not skip this happiness in your life.

    Eduardo, 4 night trip, Oct 18, 2020

    Verified Expedia guest review

  • 2.0.Poor

    Lobby was decent..to many other probkems to list..i checked out after day 1 of a 4 night trip..cheap tickets has done nothing to help me get a refund!

    Robert, 4 night family trip, Oct 17, 2020

    Verified CheapTickets guest review

  • 4.0.Fair

    its seems old property, not as big as other hotels in playa del carmen. Good pools but no beach to swim cause of hurricane i guess and really bad smell. Little variety of food and its the same food every day, doesnt taste good either. Drinks are horrible, really watery. Room are comfortable and clean BUT you can hear everything like literary everything. Staff is working hard thats probably the only plus of this hotel, everything else is Really disappointing. We been in playa del carmen before and this is the worst experience we had.

    Natale, 9 night family trip, Oct 15, 2020

    Verified Orbitz guest review

  • 10.0.Exceptional

    This hotel was great. Nice grounds and attentive staff, especially Victor who worked at the restaurant and Diego who did the cenote river tour. Not the hotel’s fault- but if you go into town, beware of vendors who lie about working at the hotel just because they can identify your hotel bracelet

    Steve, 7 night family trip, Aug 22, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    There service is the best and the hotel is amazing.

    Lupe, 6 night family trip, Aug 11, 2020

    Verified Expedia guest review

See all 221 reviews