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Hacienda Tres Rios Resort Spa & Nature Park – All Inclusive

Photo gallery for Hacienda Tres Rios Resort Spa & Nature Park – All Inclusive

Exterior
Private beach, white sand, beach cabanas, sun loungers
Private beach, white sand, beach cabanas, sun loungers
Private beach, white sand, beach cabanas, sun loungers
2 outdoor pools, pool umbrellas, sun loungers

Overview of Hacienda Tres Rios Resort Spa & Nature Park – All Inclusive

Hacienda Tres Rios Resort Spa & Nature Park – All Inclusive

4.5 star property
All-inclusive Playa del Carmen apartment with kitchenette and balcony

7.8/10 Good

642 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Kitchenette
The price is ₹23,691
Price available on 12/12/2022
Map
Carretera Cancún-Tulum, Km. 54, Tres Ríos, Riviera Maya, Playa del Carmen, QROO, 77760
Main amenities
  • 257 smoke-free apartments
  • Daily housekeeping
  • On a private beach
  • 6 restaurants and 2 poolside bars
  • 3 bars/lounges
  • Full-service spa
  • 2 outdoor pools
  • Free children's club
  • Free theme park shuttle
  • Fitness center
  • Sauna
  • Steam room
Feel at home
  • Babysitting (surcharge)
  • Children's pool
  • Children's club (free)
  • Sofa bed
  • Kitchenette
  • Connecting/adjoining rooms available

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About this area

What's nearby

  • On a private beach
  • Tres Rios Ecopark - 1 min drive
  • Maroma Beach - 16 min drive
  • Quinta Avenida - 21 min drive
  • Mamitas Beach - 26 min drive
  • Playa del Carmen Main Beach - 25 min drive
  • Playa del Carmen Maritime Terminal - 30 min drive
  • Playacar Golf Club - 34 min drive
  • Xplor Theme Park - 31 min drive
  • Xcaret Eco Theme Park - 34 min drive
  • Ferry to Cozumel - 38 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 42 min drive
  • Cozumel Intl. Airport (CZM) - 14.4 miles/23.2 km
  • Free theme park shuttle

Restaurants

  • Casa del Lago - 7 min drive
  • Burger Stop - 8 min drive
  • Fonda Argentina - 10 min drive
  • Pozoleria Dona Olga - 10 min drive
  • La Brasserie - 11 min drive

About this property

Hacienda Tres Rios Resort Spa & Nature Park – All Inclusive


Property Location
Located in Playa del Carmen, Hacienda Tres Rios Resort Spa & Nature Park – All Inclusive is within a 15-minute drive of Grand Coral Golf Riviera Maya and Quinta Avenida. This 4.5-star property is 4.4 mi (7 km) from Maroma Beach and 7.5 mi (12.1 km) from Plaza Las Americas.

Rooms
Make yourself at home in one of the 257 air-conditioned rooms featuring iPod docking stations and flat-screen televisions. Rooms have private furnished balconies. Satellite programming and DVD players are provided for your entertainment, while complimentary wireless Internet access keeps you connected. Private bathrooms with showers feature complimentary toiletries and hair dryers.

Amenities
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. After dipping into one of the 2 outdoor swimming pools, you can spend some time at the private beach. Additional features at this property include complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge). Spending a day of fun is easy with the complimentary theme park shuttle.

Dining
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.
Enjoy international cuisine at Casa Las Islas, one of the property's 6 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/café. When you are in need of a refreshing drink, visit the beach bar or one of 3 bars/lounges, or 2 poolside bars. A complimentary buffet breakfast is served daily from 7 AM to 11 AM.


Business, Other Amenities
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Free self parking is available onsite.

All-inclusive

This aparthotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Taxes are included.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking
Snorkeling

Land activities

Bicycling
Fitness facilities
Miniature golf
Soccer
Volleyball

Lessons/classes/games

Aerobics
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Property is kept vacant for 72 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

At a glance

Arriving/Leaving

  • Check-in time from 3 PM - midnight
  • Minimum check-in age - 21
  • Check-out time is 11 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • For more details, please contact the property using the information on the booking confirmation

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Children

  • Babysitting*
  • Free children's club

Pets

  • Pets not allowed

Property amenities

Beach

  • Private beach
  • Beach cabanas (surcharge)
  • Beach sun loungers
  • Beach towels

Pool/Spa

  • 2 outdoor pools
  • Umbrellas
  • Sun loungers
  • Spa tub
  • Sauna
  • Steam room
  • Massages
  • Spa services
  • Facials
  • Manicures and pedicures
  • Body treatments
  • Reflexology
  • Aromatherapy
  • Hot stone massages

Internet

  • Free WiFi

Parking and transportation

  • Free self parking on site
  • Free theme park shuttle

Family friendly

  • Free children's club
  • Children's pool
  • Babysitting (surcharge)

Restaurants on site

  • Casa Las Islas
  • Porto Bello
  • Kotori
  • Hacienda Grill
  • Il Forno

Kitchenette

  • Microwave
  • Coffee/tea maker

Dining

  • Free buffet breakfast available daily 7 AM–11 AM
  • 6 restaurants and 1 coffee shop/cafe
  • 2 poolside bars, 3 bars/lounges and 1 beach bar
  • Stocked minibar (free)
  • 24-hour room service

Bedrooms

  • Bed sheets provided
  • Double sofa bed

Bathrooms

  • 1 bathroom
  • Shower
  • Bathrobes
  • Hair dryer
  • Free toiletries

Living spaces

  • Dining room

Entertainment

  • 42-inch flat-screen TV with satellite service
  • Pool or billiards table
  • DVD player
  • iPod docking station

Outdoor areas

  • Furnished balcony
  • Terrace
  • Garden

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • 1 meeting room

Climate control

  • Air conditioning

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Elevator
  • In-room accessibility (select rooms)
  • Wheelchair accessible
  • Smoke-free property

Services and conveniences

  • Concierge services
  • Tour/ticket assistance
  • Daily housekeeping
  • Safe
  • Multilingual staff
  • Iron/ironing board
  • Phone
  • Luggage storage
  • Blackout drapes/curtains
  • Free bottled water

Things to do

  • Fitness center
  • Free theme park shuttle
  • Beach volleyball on site
  • Hiking/biking trails on site
  • Snorkeling on site
  • Kayaking on site
  • Beach yoga on site
  • Yoga classes on site
  • Ecotours on site
  • Segway rentals/tours on site
  • Mini golf on site
  • Free bicycle rentals on site
  • Scuba diving nearby

Safety features

  • Carbon monoxide detector
  • Fire extinguisher
  • First aid kit
  • Security system
  • Smoke detector
  • Window guards

General

  • 257 rooms
  • 4 floors
  • 5 buildings
  • Access via exterior corridors
  • Connecting/adjoining rooms avaliable
  • Unit size: 645 sq ft (60 sq m)

Special features

All-inclusive

This aparthotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Taxes are included.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking
Snorkeling

Land activities

Bicycling
Fitness facilities
Miniature golf
Soccer
Volleyball

Lessons/classes/games

Aerobics
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances

Spa

Guests can indulge in a pampering treatment at the aparthotel's full-service spa, Ya Ax Che. Services include hot stone massages, facials, body treatments, and manicures and pedicures. The spa is equipped with a sauna, a spa tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

Dining

Casa Las Islas - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Porto Bello - This fine-dining restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open select days.
Kotori - This restaurant specializes in Asian cuisine and serves dinner only. Reservations are required. Open select days.
Hacienda Grill - This poolside restaurant specializes in international cuisine and serves brunch, lunch, and dinner. Open daily.
Il Forno - This poolside restaurant specializes in Italian cuisine and serves brunch and lunch. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

Children & extra beds

  • Babysitting is available for an extra charge

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

The property is kept vacant for a minimum of 72 hours between guest stays, and can be accessed from outside the building via exterior corridors.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards and cash.

Kakao beach area is included for Vacation Club Members only.

Also known as

Hacienda Tres Rios All Inclusive Playa del Carmen
Hacienda Tres s Nature Park I
Hacienda Tres Rios Playa del Carmen
Hacienda Tres Rios
Hacienda Tres Rios Hotel Playa Del Carmen
Hacienda Tres Rios Riviera Maya/Playa Del Carmen, Mexico
Hacienda Tres Rios Resort Spa Nature Park – All Inclusive

Frequently asked questions

Does Hacienda Tres Rios Resort Spa & Nature Park – All Inclusive offer free cancellation for a full refund?
Yes, Hacienda Tres Rios Resort Spa & Nature Park – All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Hacienda Tres Rios Resort Spa & Nature Park – All Inclusive?
As of 7 December 2022, prices found for a 1-night stay for 2 adults at Hacienda Tres Rios Resort Spa & Nature Park – All Inclusive on 12 December 2022 start from ₹23,691, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Hacienda Tres Rios Resort Spa & Nature Park – All Inclusive?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at this aparthotel?
Yes, there are 2 outdoor pools and a children's pool.
Are pets allowed at this aparthotel?
Sorry, pets aren't allowed.
Is parking offered on site at this aparthotel?
Yes, there's free self parking.
What are the check-in and check-out times at this aparthotel?
You can check in from 3 PM - midnight. Check-out time is 11 AM. Contactless check-in and check-out are available.
What is there to do at Hacienda Tres Rios Resort Spa & Nature Park – All Inclusive and nearby?
Have fun with onsite activities like kayaking, snorkeling, and volleyball. Additional recreation onsite includes ecotours, yoga, and segway rentals. Indulge in a treatment at the spa, soothe your senses in the spa tub, or go for a swim in one of the 2 outdoor swimming pools. Hacienda Tres Rios Resort Spa & Nature Park – All Inclusive also has 2 poolside bars, 3 bars, and a private beach, as well as a sauna, a steam room, and a garden.
Are there restaurants at or near this aparthotel?
Yes, there are 6 onsite restaurants, featuring international cuisine, garden views, and poolside dining. Nearby restaurants include Casa del Lago (2.7 mi), Burger Stop (4.6 mi), and La Brasserie (5.2 mi).
Does Hacienda Tres Rios Resort Spa & Nature Park – All Inclusive have a kitchen or kitchenette?
Yes, there is a kitchenette which also includes a microwave and a coffee maker.
Does Hacienda Tres Rios Resort Spa & Nature Park – All Inclusive have any outdoor private spaces?
Yes, each apartment features a furnished balcony.
What's the area around Hacienda Tres Rios Resort Spa & Nature Park – All Inclusive like?
Hacienda Tres Rios Resort Spa & Nature Park – All Inclusive is located a short 1-minute walk from Tres Rios Ecopark. Travelers recommend the aparthotel for its walkable location.

Overall score and ratings

7.8

Good

8.8/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

10/10 Exceptional

Fue una experiencia muy Bonita lo que mas puedo destacar es el personal que hizo de mi estadía un momento incredible como por ejemplo los del aria de entretenimiento como lo fue Hector, Andy y Edgar fueron super dinámicos y entretenidos. Ademas los bartenders como lo son Abel y Cesar su services y atención en todo momento para que nos sintiéramos cómodos en todo momento. Muchas Gracias a todo lo que hicieron que mis vacaciones fueran las mejores.
Janina Jahaira, 14-night family trip
Verified Expedia guest review

8/10 Very good

Incredible natural surroundings like cenotes, rivers and jungle right next to the hotel rooms! The not so good part are the nightly shows, which are very poor in terms or infrastructure given by the hotel to the performers, who do their best under rough conditions.
Carlos, 7-night family trip
Verified Expedia guest review

2/10 Poor

Jahaira, 7-night trip
Verified Expedia guest review

8/10 Very good

Edwin, 4-night trip
Verified Expedia guest review

4/10 Fair

Property was beautiful but unkept. Kayaking was worth doing although short- it’s unguided and takes you to a cenote. Unless you’re a member you don’t have access to any higher end liquors and the lower end are definitely not quality. Color of wristband indicates status and the staff treats you accordingly. Kids in the non-kid pool. Seaweed and other trash on the beach. Food was mediocre at best. You will eat the same breakfast every day at the same buffet. Our sliding door in our room did not lock. And last but definitely not least, if you are going to invest in a membership package DON’T, the manager used scare tactics even threatening to document our sales guy if we didn’t sit there the entirety of the pitch even though we/he knew it wasn’t for us. They have a LOT of work to do on this property and their attitudes if they want repeat guests. Most other guests we spoke with had similar experiences. Odd upside, there were iguanas and raccoons everywhere and we even saw an baby alligator.
Cassandra, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

Zulema, 1-night trip
Verified Expedia guest review

2/10 Poor

JULIET, 5-night trip
Verified Expedia guest review

6/10 Good

Beautiful and well maintained property, guided outdoor activities really make a difference in your experience, and they are available at no cost or at a very little costs, special thanks to Hector and Beto. The Hacienda Grill had great food! However, we didn’t like the fact that the beach area had limited use because of the seaweed, so you can only enjoy the portion of the beach where the sea meets with the river. Beach furniture was also in poor shape. Also, info provided by concierge staff was not very consistent from one person to another, which makes things confusing. We also experience a delay in getting our room, so they tell you you will be getting a text message that never arrives. In terms of the staff you can come across extremely nice people like Adela from the coffee shop and Edgar from the pool area, but some guys are not as friendly, and can be a bit rude from time to time, like one of the guys in the craft sale who got a bit upset with me because I didn’t want to talk to him in Spanish…That made me feel uncomfortable. Overall it was a good travel experience, and we had a good time. Final recommendation: Please install fans in the outdoor pizzeria, it’s really hot out there.
PEDRO, 5-night family trip
Verified Expedia guest review

8/10 Very good

Loved kayaking in the cenote rivers!!!! Loved the Segway jungle tour!!!! Loved the property and the animals! Very clean.
Mindy, 6-night family trip
Verified Expedia guest review

2/10 Poor

I went home with bed bug bites
Audreyonna, 9-night family trip
Verified Expedia guest review