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Bay of Palms

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Individually decorated, individually furnished, blackout drapes
Individually decorated, individually furnished, blackout drapes
Deluxe Studio | Individually decorated, individually furnished, blackout drapes
Individually decorated, individually furnished, blackout drapes
Standard Studio | Individually decorated, individually furnished, blackout drapes

Overview of Bay of Palms

Bay of Palms

3.5-star property
Family-friendly aparthotel with outdoor pool, near The Pines Elanora

8.0/10 Very good

555 verified Hotels.com guest reviews

Popular amenities

  • Free parking
  • Pool
  • Free WiFi
  • Kitchenette
  • Non-smoking
  • Air conditioning
Map
12 Coolgardie Street, Elanora, QLD, 4221

Room options

About this area

What's nearby

  • In Elanora
  • Kirra Beach - 14 min drive
  • The Star Gold Coast - 26 min drive
  • Cavill Avenue - 36 min drive

Getting around

  • Coolangatta Airport (OOL) - 15 min drive
  • Varsity Lakes Station - 16 min drive
  • Helensvale Station - 24 min drive

Restaurants

  • Alley's Restaurant- Currumbin R.S.L - 11 min walk
  • Throwers Fish & Chips - 15 min walk
  • Zipang - 16 min walk
  • Golden Pine Chinese Restaurant - 3 min drive
  • Luna Rossa - 4 min drive

About this property

Bay of Palms

Bay of Palms is a great choice for a stay in Gold Coast. After splashing around at the outdoor pool, you can unwind with a drink at the bar/lounge. Conveniences like kitchenettes are in all apartments, along with flat-screen TVs and room service. The comfortable beds and helpful staff get great marks from fellow travelers.

Languages

Chinese (Mandarin), English

Cleaning and safety practices

Enhanced cleanliness measures

Property is professionally cleaned
Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Contactless check-out
Social distancing measures in place
This information is provided by our partners.

At a glance

Arriving/Leaving

  • Check-in time from 2 PM - 5 PM
  • Express check-out available
  • Late check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is 10 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • The front desk is open daily from 8:30 AM - 5 PM
  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
  • If you are planning to arrive after 5 PM please contact the property in advance using the information on the booking confirmation
  • For more details, please contact the property using the information on the booking confirmation

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets not allowed
  • Service animals welcome

Property amenities

Pool/Spa

  • Outdoor pool

Internet

  • Free WiFi

Parking and transportation

  • Free self parking on site

Kitchenette

  • Refrigerator
  • Cookware/dishes/utensils
  • Coffee/tea maker

Dining

  • 1 bar
  • Room service available

Bedrooms

  • Rollaway/extra beds: AUD 30 per day

Bathrooms

  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV
  • Pool or billiards table
  • Arcade/game room
  • TV in a common area

Outdoor areas

  • Barbecue grill
  • Garden

Laundry

  • Laundry facilities

Work spaces

  • Computer station

Comfort

  • Air conditioning
  • Ceiling fan

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • No elevators
  • Smoke-free property

Services and conveniences

  • Tour/ticket assistance
  • Housekeeping (weekly)
  • Iron/ironing board
  • Phone
  • Luggage storage
  • Blackout drapes/curtains
  • Front desk (limited hours)

Location highlights

  • On the lake
  • On the waterfront
  • Near the boardwalk
  • Near the airport
  • In the shopping district
  • In the suburbs

Things to do

  • Waterslide
  • Rowing/canoeing on site
  • Kayaking on site
  • Fishing on site
  • Whale watching nearby

Safety features

  • Smoke detector
  • Window guards

General

  • 44 rooms
  • 2 floors
  • Individually decorated
  • Individually furnished
  • Access via exterior corridors

Fees & policies

Optional extras

  • Late check-out can be arranged for an extra charge of AUD 50.00 (subject to availability)

Children & extra beds

  • Rollaway beds are available for AUD 30 per day

Pool, spa, & gym (if applicable)

  • Pool access available from 7:00 AM to 9:00 PM

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place.

Contactless check-out is available.

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession

Only registered guests are allowed in the guestrooms.

This property does not have elevators.

Guests can rest easy knowing there's a smoke detector and window guards on site.

This property accepts credit cards. Cash is not accepted.

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Also known as

Bay Palms Apartment Elanora
Bay Palms Elanora
Bay Of Palms Resort Gold Coast/Elanora
Bay Of Palms Hotel
Bay of Palms Elanora
Bay of Palms Aparthotel
Bay of Palms Aparthotel Elanora

Frequently asked questions

Does Bay of Palms offer free cancellation for a full refund?
Yes, Bay of Palms does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Bay of Palms?
This property confirms that disinfectant is used to clean the property and social distancing measures are in place. Please note that this information has been provided by our partners.
Is there a pool at Bay of Palms?
Yes, there's an outdoor pool. Guests have pool access from 7:00 AM to 9:00 PM.
Are pets allowed at Bay of Palms?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Bay of Palms?
Yes, there's free self parking.
What are the check-in and check-out times at Bay of Palms?
You can check in from 2 PM - 5 PM. Check-out time is 10 AM. Late check-out is available for a charge of AUD 50.00 (subject to availability). Express check-out and contactless check-out are available.
What is there to do at Bay of Palms and nearby?
Have fun with onsite activities like kayaking, rowing, and fishing. Enjoy a swim in the outdoor pool or use the aparthotel's other amenities, which include a waterslide and an arcade. Bay of Palms also has a garden.
Are there restaurants at or near Bay of Palms?
Yes. Nearby restaurants include Alley's Restaurant- Currumbin R.S.L (11-min walk), Feather and Docks (2.1 mi), and Iron and Resin Garage (2.1 mi).
Does Bay of Palms have a kitchen or kitchenette?
Yes, there is a kitchenette which also includes a refrigerator, cookware, and a coffee maker.
What's the area around Bay of Palms like?
Bay of Palms is located on the waterfront in Elanora, a short 1-minute walk from The Pines Elanora and 19 minutes' walk from Palm Beach Pirate Treasure Island Playground. Travelers say that the aparthotel is in a great location.

Reviews

8.0

Very good

7.9/10

Cleanliness

8.3/10

Staff & service

8.2/10

Amenities

7.7/10

Property conditions & facilities

Reviews

2/10 Poor

We were given a unit that was part of a 2 bedroom unit. Connecting door had big gaps, light and noise from connecting unit clearly visible and audible. Could hear their exact conversations and any other noises they made, had to follow their tv shows, enjoy their clatter from the kitchen and listen to the racket of the dishwasher they put on at 11pm. These people were not know to us, very embarrassing if they knew what we could hear. To boot, no tv remote present for our tv, the phone to call for after hours help not connected. The toilet cistern kept running after use, and needed to be attended to numerous times. The shower taps were dripping, needed to be turned off with very strong hands to stop. Not good for someone with arthritis or something similar. Did not sleep due to all this. When i complained at reception in the morning, the lady said, oh I know and left it at that. My only advice to others, stay away don’t waste your money.
Peter, 1-night romance trip
Verified Wotif guest review

10/10 Exceptional

A quiet location in a established suburban area bordering the Pine Lake. Well maintained grounds and accommodation. Will stay there again.
John, 6-night trip
Verified Wotif guest review

6/10 Good

Dianne, 2-night trip
Verified Lastminute guest review

10/10 Exceptional

Property was clean and modern. Beds were really comfortable. We checked in outside of business hours and the reception communicated very well with us and made the check in process very smooth.
Maggie, 3-night family trip
Verified Wotif guest review

10/10 Exceptional

. I found the Palms to be a very beautiful property . Waking up every day to a view of the lake was priceless.
Philip, 4-night romance trip
Verified Wotif guest review

10/10 Exceptional

Bay of Palms is a nice hidden away place in a convenient location. Very clean and all the amenities needed for a pleasant stay
Denton, 1-night business trip
Verified Lastminute guest review

8/10 Very good

Everything was great just didn’t seem like the place was cleaned properly. Tooth paste in the basin still and grim. Was lovely location and friendly staff
Sandra, 1-night family trip
Verified Wotif guest review

6/10 Good

Julia, 3-night trip
Verified Wotif guest review

10/10 Exceptional

Great property, friendly staff, would definitely dtay there again.
kapene, 2-night business trip
Verified Expedia guest review

10/10 Exceptional

Nice property just behind the pals shopping Center, close and handy to the M1.
kapene, 2-night business trip
Verified Expedia guest review