All properties in Veracruz, Veracruz, Mexico

Gran Hotel Diligencias

3-star hotel with spa, near Veracruz Cathedral

  • Free WiFi and free parking

Image gallery

  • Rooftop Pool
  • Rooftop Pool
  • Outdoor Pool
  • Living Room
  • Rooftop Pool
Rooftop Pool. Image 1 of 66.
1 / 66Rooftop Pool
  • every thing is perfect nice clean good size room nice bathroom good wi-fi cofortable…

    Mar 22, 2021

  • Muy agradable estancia frente al Zòcalo del Puerto de Veracruz; excelente limpieza,…

    Jan 7, 2021

See all 428 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • 24 hours Gap period enforced between guest stays -
  • Protective clothing is available to guests
  • Masks are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Dining options
Transport options
  • Free WiFi
  • Free parking
  • Pool
  • Airport transfer
  • Bathtub
  • Non-smoking
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 121 smoke-free guestrooms
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Full-service spa
  • Outdoor pool
  • Breakfast available

For families

  • Rollaway/extra beds (surcharge)
  • Private bathroom
  • Television
  • Free toiletries
  • Terrace
  • Daily housekeeping

What’s around

  • In Malecon
  • Veracruz Harbour - 13 min walk
  • Veracruz Cathedral - 1 min walk
  • City Museum - 6 min walk
  • Carranza Lighthouse - 9 min walk
  • Hospital Pemex - 34 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Single Room
  • Double Room
  • Executive Suite


  • In Malecon
  • Veracruz Harbour - 13 min walk
  • Veracruz Cathedral - 1 min walk

What’s around


  • In Malecon
  • Veracruz Harbour - 13 min walk
  • Veracruz Cathedral - 1 min walk
  • City Museum - 6 min walk
  • Carranza Lighthouse - 9 min walk
  • Hospital Pemex - 34 min walk
  • San Juan de Ulua Castle - 5.3 mi / 8.5 km
  • World Trade Center Veracruz - 5.5 mi / 8.9 km
  • Mocambo Beach - 5.8 mi / 9.4 km
  • Foro Boca - 8.6 mi / 13.8 km

Getting around

  • General Heriberto Jara Intl. Airport (VER) - 13 min drive
  • Veracruz Central Station - 7 min walk
  • Airport shuttle (surcharge)

At a glance

Hotel size

  • This hotel has 121 rooms


  • Check-in time 3:00 PM-anytime
  • Check-out time is 1 PM

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • No cribs (infant beds)


  • No pets or service animals allowed


  • Free WiFi in public areas
  • Free WiFi in rooms


  • Airport shuttle*


  • Free onsite self parking
  • Free onsite valet parking
  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink

  • Buffet breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Snack bar/deli
  • Room service (during limited hours)

Things to do

  • Outdoor pool
  • Full-service spa
  • Spa tub
  • Sauna

Working away

  • Business center
  • Conference space
  • Meeting rooms


  • 24-hour front desk
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop


  • Elevator
  • Terrace


  • In-room accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Coffee/tea maker
  • Iron/ironing board (on request)

Sleep well

  • Down comforter
  • Premium bedding

Things to enjoy

  • In-room massage available

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Rainfall showerhead
  • Designer toiletries
  • Hair dryer

Be entertained

  • Flat-screen TV
  • Cable TV channels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water


  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features


Guests can indulge in a pampering treatment at the hotel's full-service spa, SPA TRIDOSHA. Services include hot stone massages, Swedish massages, facials, and body scrubs. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

The spa is open select days.


Mariscos Villarica - This rooftop bar specializes in Spanish cuisine and serves lunch only.

Small print

Also known as

  • Gran Diligencias
  • Gran Hotel Diligencias Hotel
  • Gran Hotel Diligencias Veracruz
  • Gran Hotel Diligencias Hotel Veracruz
  • Gran Diligencias Veracruz
  • Gran Hotel Diligencias
  • Gran Hotel Diligencias Veracruz
  • Gran Hotel Veracruz

Optional extras

Rollaway beds are available for MXN 200 per night

Buffet breakfast is offered for an extra charge of MXN 145 for adults and MXN 145 for children (approximately)

Airport shuttle service is offered for an extra charge


This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards, debit cards, and cash.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.


  • Yes, Gran Hotel Diligencias does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self and valet parking.
  • Yes, there's an outdoor pool.
  • Sorry, pets and service animals aren't allowed.
  • You can check in from 3:00 PM - anytime. Check-out time is 1 PM.
  • Yes, Mariscos Villarica offers Spanish cuisine. Nearby restaurants include Mariscos Tano (3-min walk), Guang Sheng (4-min walk), and Cafe de la parroquia (5-min walk).
  • Yes, an airport shuttle is available.
  • Gran Hotel Diligencias has a spa and an outdoor pool, as well as a 24-hour health club.
  • 8.0.Very good

    The location is super, near banks,restaurants etc, etc

    1 night romance trip, Jan 4, 2021

    Verified Expedia guest review

  • 10.0.Exceptional


    Maria, 1 night trip, Jan 2, 2021

    Verified guest review

  • 10.0.Exceptional

    Excelente service and very nice persons The place was excelent

    5 night romance trip, Dec 28, 2020

    Verified CheapTickets guest review

  • 10.0.Exceptional

    Close to Zócalo and Pórtales and other restaurants

    Helene, 1 night family trip, Nov 4, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Excellent hotel

    Excellent staff very helpful. Only downside is that they shut down the A/C from 8pm-10pm every day.

    Raymond, 4 night business trip, Sep 24, 2020

    Verified guest review

  • 10.0.Exceptional

    Todo estuvo excelente el personal súper amable y servicial. Solo una observación con la conexión de Wifi y al bañarse demasiada fuga de agua alrededor de la bañera. Pero 5 estrellas por lo demás 👍👍

    Flor, 2 night family trip, Aug 27, 2020

    Verified Expedia guest review

  • 8.0.Very good

    Excellent location in the heart of the Zocalo and a very good service.

    2 night family trip, Mar 10, 2020

    Verified Expedia guest review

  • 4.0.Fair

    Unfortunately the bathroom in the floor we stayed has a border on the floor between sink area and room that is a hazard for tripping ( floor is not even). I fell twice and after complaining they suggested to change romos but we noticed that all the rooms on that floor had the same issue. We used to stay here all the time and it never used to be an issue but it seems that as part of the upgrades they made the change or left incomplete. Aside from room layout location is still great and staff is normally very good.

    1 night family trip, Feb 24, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Great classic hotel, in the middle of downtown Veracruz ! Nothing is perfect, but the Diligencias is close to perfect ! Great caring staff, 2 excellent restaurants, one with great buffet breakfast, the other with super lunch special everyday ! Very comfortable beds & best cable TV i have ever seen ! Extra high praise to Tracy & Francisco at reception !

    PETER, 10 night trip, Feb 4, 2020

    Verified Orbitz guest review

  • 2.0.Poor

    The is location and Spanish still building. The room was out dated with run down furniture. I can take that put when it was time to shower the that evening a little hot water came out the next morning before leaving for airport I turned it on and no hot water at all to the shower there was hot water at the sink had to travel all day nasty.

    Jimmie, 1 night romance trip, Jan 4, 2020

    Verified Expedia guest review

See all 428 reviews