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Gran Hotel Diligencias

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Outdoor pool
Outdoor pool
Outdoor pool
Executive Suite | Premium bedding, down comforters, in-room safe, desk

Overview of Gran Hotel Diligencias

Gran Hotel Diligencias

4-star property
4-star hotel with spa, near Veracruz Cathedral

8.8/10 Fabulous

1,013 verified guest reviews

Popular amenities

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Non-smoking
1115 Independence Avenue Downtown, Veracruz, VER, 91700

Room options

About this area

What's nearby

  • In Malecon
  • Veracruz Harbour - 6 min walk
  • Veracruz Aquarium - 10 min drive
  • Mocambo Beach - 28 min drive

Getting around

  • General Heriberto Jara Intl. Airport (VER) - 25 min drive
  • Veracruz Central Station - 8 min walk
  • Airport shuttle (surcharge)


  • Torteria Las Abuelas - 3 min walk
  • Nieves del Malecón ¡Pásele Güero Güera! - 3 min walk
  • El Cochinito De Oro - 4 min walk
  • Guang Sheng - 5 min walk
  • La Suriana II - 5 min walk

About this property

Gran Hotel Diligencias

A great choice for a stay in Veracruz, Gran Hotel Diligencias features an airport shuttle. Guests can grab a bite to eat at the restaurant and visit the spa to be pampered with hot stone massages, facials, or body scrubs. Other features of this upscale hotel include an outdoor pool, a bar/lounge, and a 24-hour health club. Fellow travelers love the helpful staff and location.


English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks available
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 121 rooms


  • Check-in time from 3:00 PM - anytime
  • Minimum check-in age - 18
  • Check-out time is 1 PM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • No cribs (infant beds)


  • No pets or service animals allowed


  • Free WiFi in public areas
  • Free WiFi in rooms


  • Free onsite self parking
  • Free onsite valet parking
  • Wheelchair-accessible parking on site


  • Airport shuttle*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • Room service (limited hours)
  • Snack bar/deli

Working away

  • Business center
  • Meeting rooms
  • Conference space


  • 24-hour front desk
  • Tour/ticket assistance
  • On-site car rental
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop


  • Safe-deposit box at front desk
  • Terrace
  • 24-hour health club
  • An outdoor pool
  • Full-service spa
  • Spa tub
  • Sauna
  • Steam room


  • Elevator
  • In-room accessibility (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk


  • English
  • Spanish

Room amenities

Be entertained

  • Flat-screen television
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker
  • Iron/ironing board (on request)

Sleep well

  • Down comforter
  • Premium bedding
  • Rollaway/extra bed (surcharge)

What to enjoy

  • In-room massage

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Rainfall showerhead
  • Designer toiletries
  • Hair dryer

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water


  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features


Guests can indulge in a pampering treatment at the hotel's full-service spa, SPA TRIDOSHA. Services include hot stone massages, Swedish massages, facials, and body scrubs. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open select days.


Mariscos Villarica - This rooftop bar specializes in Spanish cuisine and serves lunch only.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge

Children & extra beds

  • Rollaway beds are available for MXN 200 per night

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.


This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

This property accepts credit cards, debit cards and cash.

Also known as

Gran Diligencias
Gran Diligencias Veracruz
Gran Hotel Diligencias
Gran Hotel Diligencias Veracruz
Gran Hotel Veracruz
Gran Hotel Diligencias Hotel
Gran Hotel Diligencias Veracruz
Gran Hotel Diligencias Hotel Veracruz

Frequently asked questions

Does Gran Hotel Diligencias offer free cancellation for a full refund?
Yes, Gran Hotel Diligencias does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Gran Hotel Diligencias?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Gran Hotel Diligencias?
Yes, there's an outdoor pool.
Are pets allowed at Gran Hotel Diligencias?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Gran Hotel Diligencias?
Yes, there's free self and valet parking.
Is airport shuttle service offered by Gran Hotel Diligencias?
Yes, an airport shuttle is available.
What are the check-in and check-out times at Gran Hotel Diligencias?
You can check in from 3:00 PM - anytime. Check-out time is 1 PM.
What is there to do at Gran Hotel Diligencias and nearby?
Gran Hotel Diligencias has a spa and an outdoor pool, as well as a 24-hour health club.
Are there restaurants at or near Gran Hotel Diligencias?
Yes, Mariscos Villarica offers Spanish cuisine. Nearby restaurants include Nieves del Malecón ¡Pásele Güero Güera! (3-min walk), El Cochinito De Oro (4-min walk), and Guang Sheng (5-min walk).
What's the area around Gran Hotel Diligencias like?
Gran Hotel Diligencias is a short 8-minute walk from Veracruz Central Station and 6 minutes' walk from Veracruz Harbour. Travelers give top marks for the hotel's prime location.







Staff & service




Property conditions & facilities




10/10 Exceptional

Very nice place on zocalo
William, 1-night trip
Verified guest review

10/10 Exceptional

Jacinto O, 1-night trip
Verified guest review

2/10 Poor

Beautiful, historic building, but management knows nothing about running a hotel. Nothing works the way it should. There is mold in the bathtub. When you get moved to a room with a shower, there is no hot water and the water runs all over the bathroom. You have to ask for a glass for the bathroom. On the weekend, there is loud music, dancing, and singing outside your window all night long. The toilets in the reception area have no seats. The toilets in the gym area have no toilet pape, etc., etc. A complete disaster.
Lilvia, 4-night trip
Verified Expedia guest review

8/10 Very good

Catherine, 1-night trip
Verified Expedia guest review

6/10 Good

Close to el Zocalo the hotel is fine for the most part just stay on upper floors it is to noise on weekends
Jose, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

Every thing
Ali, 1-night romance trip
Verified Expedia guest review

8/10 Very good

My Visit to Veracruz
I really enjoyed it. Great location, great costumer service, they care for their guests
David, 1-night family trip
Verified guest review

10/10 Exceptional

We had a fantastic time and hotel was centrally located. The staff was friendly and knowledgeable. We will definitely recommend this hotel to family and friends. Loved it!
Rafael, 2-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Michael, 2-night trip
Verified Expedia guest review

10/10 Exceptional

The view from our room was amazing!
Daniel, 2-night trip
Verified Expedia guest review