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Excelsior Hotel Downtown

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1 bedroom, hypo-allergenic bedding, minibar, in-room safe
Outdoor pool
Outdoor pool
1 bedroom, hypo-allergenic bedding, minibar, in-room safe
1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Overview of Excelsior Hotel Downtown

Excelsior Hotel Downtown

4.0 star property
4-star hotel with spa, near Al Ghurair Centre

7.0/10 Good

200 verified guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Non-smoking
Al Rigga Street, Deira, Dubai, 29499

Room options

About this area

What's nearby

  • In Deira
  • City Centre Deira - 22 min walk
  • Dubai Creek - 24 min walk
  • Gold Souk - 39 min walk
  • BurJuman Mall - 9 min drive
  • Dubai World Trade Centre - 13 min drive
  • Dubai Festival City Mall - 14 min drive
  • Dubai Cruise Terminal - 17 min drive
  • La Mer - 20 min drive
  • Dubai Aquarium & Underwater Zoo - 16 min drive
  • Dubai Mall - 17 min drive

Getting around

  • Dubai Intl. Airport (DXB) - 11 min drive
  • Sharjah (SHJ-Sharjah Intl.) - 33 min drive
  • Al Maktoum Intl. Airport (DWC) - 53 min drive
  • Al Rigga Station - 2 min walk
  • Salah Al Din Station - 14 min walk
  • Union Station - 16 min walk
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Free beach shuttle


  • Juice World - 2 min walk
  • Miran Erbil Iraqi Restaurant - 4 min walk
  • Little Manila Restaurant - 4 min walk
  • AlFarooj AlShami Restaurant - 4 min walk
  • Bait Al Mandi - 5 min walk

About this property

Excelsior Hotel Downtown

Located just 3.2 mi (5.1 km) from the airport, Excelsior Hotel Downtown offers a shuttle (available 24 hours). You can visit the spa to indulge in massages, facials, or mani/pedis, and Bistro Restaurant serves breakfast, lunch, and dinner. Other highlights at this upscale hotel include an outdoor pool, a nightclub, and a poolside bar. Fellow travelers like the room service and helpful staff. Public transportation is just a short walk: Al Rigga Station is 2 minutes and Salah Al Din Station is 14 minutes.


Arabic, English, Filipino, French, German, Hindi, Romanian, Russian, Urdu

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks and gloves available
Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 139 rooms
  • Arranged over 8 floors


  • Check-in time from 3:00 PM - midnight
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • Up to 2 children (12 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)


  • No pets or service animals allowed


  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms


  • Free onsite self parking
  • Wheelchair-accessible parking on site


  • Airport shuttle on request (available 24 hours)*


  • Area shuttle*
  • Free beach shuttle
  • Shopping center shuttle*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Continental breakfast (surcharge) each morning 6:30 AM–10:30 AM
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Coffee shop
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Children stay free (see details)
  • Grocery/convenience store

What to do

  • Free beach shuttle
  • Evening entertainment
  • Shopping
  • Pool table

Working away

  • 24-hour business center
  • 2 meeting rooms
  • Conference space (86 square feet)


  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free grocery shopping service
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Free beach shuttle


  • 1 building/tower
  • ATM/banking
  • Safe-deposit box at front desk
  • Terrace
  • Television in common areas
  • 24-hour fitness center
  • An outdoor pool
  • Full-service spa
  • Nightclub
  • Sauna
  • Steam room


  • Elevator
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible registration desk


  • Arabic
  • English
  • Filipino
  • French
  • German
  • Hindi
  • Romanian
  • Russian
  • Urdu

Room amenities

Be entertained

  • Flat-screen television
  • Premium satellite channels

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Soundproofed rooms
  • Turndown service
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi and wired Internet
  • Phone

Food and drink

  • Refrigerator
  • Free bottled water


  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features


Guests can indulge in a pampering treatment at the hotel's full-service spa, Holiday Spa. Services include facials and manicures and pedicures. The spa is open daily.


Bistro Restaurant - This restaurant serves breakfast, lunch, and dinner.
Moods - This cocktail bar serves lunch and dinner. Open daily.
Bangali - This cocktail bar specializes in Indian cuisine and serves dinner only. Open daily.
Metro Sports Bar & Cafe - Onsite cocktail bar. Open daily.
Downtown Shisha - Onsite pub. Happy hour is offered. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city: AED 15.00 per accommodation, per night

Optional extras

  • Continental breakfast is offered for an extra charge of AED 65 for adults and AED 35 for children (approximately)
  • Airport shuttle service is offered for an extra charge of AED 150 per vehicle
  • Area shuttle and shopping center shuttle service is offered for an extra charge
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Rollaway beds are available for AED 120.0 per night

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer.


The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a fire extinguisher and a smoke detector on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards and debit cards. Cash is not accepted.

Also known as

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Frequently asked questions

Does Excelsior Hotel Downtown offer free cancellation for a full refund?
Yes, Excelsior Hotel Downtown does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Excelsior Hotel Downtown?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Excelsior Hotel Downtown?
Yes, there's an outdoor pool.
Are pets allowed at Excelsior Hotel Downtown?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Excelsior Hotel Downtown?
Yes, there's free self parking.
Is airport shuttle service offered by Excelsior Hotel Downtown?
Yes, an airport shuttle is available. The charge is AED 150 per vehicle.
What are the check-in and check-out times at Excelsior Hotel Downtown?
You can check in from 3:00 PM - midnight. Check-out time is noon. Late check-out is available for a charge (subject to availability).
What is there to do at Excelsior Hotel Downtown and nearby?
Excelsior Hotel Downtown has a nightclub and a spa, as well as an outdoor pool and a 24-hour fitness center.
Are there restaurants at or near Excelsior Hotel Downtown?
Yes, Bistro Restaurant offers Indian cuisine. Nearby restaurants include Miran Erbil Iraqi Restaurant (4-min walk), Little Manila Restaurant (4-min walk), and AlFarooj AlShami Restaurant (4-min walk).
What's the area around Excelsior Hotel Downtown like?
Excelsior Hotel Downtown is in Deira, a short 2-minute walk from Al Rigga Station and 11 minutes' walk from Al Ghurair Centre. Travelers say this hotel is in a good location.

Overall score and ratings






Staff & service




Property conditions & facilities



8/10 Very good

YOSRA, 2-night trip
Verified Expedia guest review

10/10 Exceptional

nigel, 2-night trip
Verified Expedia guest review

2/10 Poor

Very disappointed. No restaurants to have food. Very rude manager
Shailesh, 1-night family trip
Verified guest review

10/10 Exceptional

Good Place to Stay
I chose this as this was 4 star and it was near to Metro station. I had no complaints. I booked online and it was cheaper. I got a room on the upper floor so there was no such noise from the cafe downstairs.
1-night trip with friends
Verified guest review

4/10 Fair

the location is very good but music sound of hotel club was crazy by 3AM at least at the floor which my room was .also hotel took 30 DHS as tax ! also I have asked expedia Im going to pay hotel fee onsite by cash , but ...!!
Farshid, 2-night trip
Verified Expedia guest review

10/10 Exceptional

It was in city centre, and access every where.
Bijan, 3-night trip
Verified Expedia guest review

8/10 Very good

It was very nice. Princess the receptionist was very nice and upgraded me, however now with their new policy of charging for early checking in, I will have search for another hotel that allows early check in.
Haisam, 1-night business trip
Verified guest review

10/10 Exceptional

Always a pleasure
I arrived early and was accommodated with a smoking room first available. Princess the receptionist apologized for the inconvenience and upgraded me to a nicer roomy room.
Haisam, 4-night business trip
Verified guest review

10/10 Exceptional

Impressive cleaningness
I was great. The cleaning was superb, everyday changing the towels, cleaning the whole room and tacking extra attention to my needs. I would like to thank the nice Abigaël for her extraordinary care in my room and making sure to make it in the best shape everyday.
Samer, 7-night business trip
Verified guest review

8/10 Very good

Comfortable & Clean
Great value for money. The reception staff were very friendly. The housekeeping was very good. The maintenance were very responsive. It needs soms renovations but working fine.
Samer, 1-night business trip
Verified guest review