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All properties in San Cristobal de las Casas, Chiapas, Mexico
1 room, 2 adults

Hotel Hacienda Don Juan

3-star3 stars
Great for families

Good to know

  • Free cribs/infant beds
  • Free wired Internet
  • Dry cleaning/laundry service
  • Laundry facilities
Prolongacion Insurgentes No. 162 junto, Las Carretas Barrio Ma. Auxiliadora, San Cristobal de las Casas, CHIS, 29290, Mexico

3-star hotel with restaurant, near San Cristobal de las Casas Cathedral
  • Free Internet
  • Great for families

    Good to know

    • Free cribs/infant beds
    • Free wired Internet
    • Dry cleaning/laundry service
    • Laundry facilities
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.  Check restrictions for your trip.

  • Great staff, Nereo went above and beyond to provide superior serviceMar 16, 2020
  • Loved the fireplace in the dining room. Excellant ambiance. Staff is very helpful and…Mar 5, 2020

Hotel Hacienda Don Juan

from Rs2,696
  • Standard Room, 1 King Bed
  • Standard Double Room, 2 Double Beds

What’s around Hotel Hacienda Don Juan

Landmarks

  • San Cristobal de las Casas Cathedral - 37 min walk
  • Santo Domingo Handicraft Market - 32 min walk
  • Arches of Carmen - 33 min walk
  • Church of San Nicolás - 36 min walk
  • Museo de San Cristóbal - 37 min walk
  • Plaza de La Paz - 37 min walk
  • Church of San Cristobal - 37 min walk
  • Mesoamerican Museum of Jade - 39 min walk

Getting around

  • Angel Albino Corzo Intl Airport (TGZ) - 71 min drive
  • Area shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 29 rooms
  • This hotel is arranged over 2 floors

Arriving/leaving

  • Check-in time 3:00 PM-anytime
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • One child stays free when occupying the parent or guardian's room, using existing bedding

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi and wired Internet access in public areas

  • Free wired Internet access in rooms

Transport

Parking

  • No onsite parking

Offsite

  • Area shuttle*

Payment types at the property

  • Cash

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Cooked-to-order breakfast daily (surcharge)
  • Restaurant
  • Coffee shop/café
  • Room service (during limited hours)
Things to do
  • Ecotours nearby
Working away
  • Meeting rooms
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 1
  • Safe-deposit box at front desk
  • Garden
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • Iron/ironing board (on request)
Things to enjoy
  • Individually decorated
  • Balcony
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • TV
  • Cable TV channels
Stay connected
  • Free wired Internet
  • Phone
More
  • Daily housekeeping
  • Access via exterior corridors

Special features

Dining

Los Alamos - This restaurant specializes in international cuisine and serves breakfast, dinner, and light fare.

Hotel Hacienda Don Juan’s small print

Also known as

  • Hacienda Don Juan Cristobal l
  • Hotel Hacienda Don Juan San Cristobal de las Casas
  • Hotel Hacienda Don Juan Hotel San Cristobal de las Casas
  • Hacienda Don Juan San Cristobal De Las Casas
  • Hotel Hacienda Don Juan
  • Hotel Hacienda Don Juan San Cristobal De Las Casas
  • Hotel Hacienda Don Juan Hotel

Policies

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.

Only registered guests are allowed in the guestrooms.

This property does not have elevators.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer.

Contactless check-out is available.

Each guestroom is kept vacant for a minimum of 72 hours between bookings, and can be accessed from outside the building via exterior corridors.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards, and cash.

Optional extras

Cooked-to-order breakfast is offered for an extra charge of MXN 120 for adults and MXN 120 for children (approximately)

Area shuttle service is offered for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Hotel Hacienda Don Juan

  • Does Hotel Hacienda Don Juan offer free cancellation for a full refund?
    Yes, Hotel Hacienda Don Juan does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Hotel Hacienda Don Juan?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Hotel Hacienda Don Juan?
    Sorry, there's no onsite parking at Hotel Hacienda Don Juan.
  • Are pets allowed at Hotel Hacienda Don Juan?
    Sorry, pets and service animals aren't allowed.
  • What are the check-in and check-out times at Hotel Hacienda Don Juan?
    You can check in from 3:00 PM - anytime. Check-out time is noon. Contactless check-out is available.
  • Are there restaurants at or near Hotel Hacienda Don Juan?
    Yes, Los Alamos offers international cuisine. Nearby restaurants include Café Las Nubes (2 mi), El Tacoleto (2 mi), and Tierra y Cielo (2 mi).
  • What is there to do at Hotel Hacienda Don Juan and nearby?
    Hotel Hacienda Don Juan has a garden.

Recent reviews

Fabulous 8.6 From 53 reviews

Very good 8.0
This hotel is very unique and somewhat rustic. The property has some very interesting antiques that are hidden away waiting to be discovered. The room we had was very Mexican it is decoration. However, there is no heat in the room and it was chilly in the evenings in March. There was only 1 hard wooden chair that looked nice, but was tough to sit in to read. The Cocina (restaurant) was delightful. There is a fireplace that takes the chill off and the food is good. The staff at the Hotel are very helpful and friendly, although not much English is spoken. Overall we enjoyed our stay here very much
John, ca6 night trip with friends
Very good 8.0
Cold stay
It was cold and hotel didn’t have any heaters in the room. First night there was no electricity in the room.
Timur, us2 night family trip
Exceptional 10.0
Very satisfied with our choice , had an awesome great night sleep. Staff wasvery friendly and accommodating.
Alma, us4 night romance trip
Exceptional 10.0
The staff went above and beyond for us and made us feel at home. Not only is the Hotel beautiful, peaceful and relaxing, but their food was exquisite! The best part of my stay, was when I went out for a walk & it suddenly started raining, as I was walking back to the hotel, one of the staffs ran up to me with an umbrella and walked me to my room. He then asked if I wanted to start the chimney so we can keep warm. 10/10 recommended
Alma, us3 night trip with friends
Very good 8.0
I liked the decoration and the peacocks. What I did not like was tou could hear everything from the rooms around you.
us4 night romance trip
Very good 8.0
Beautiful hotel!!
Beautiful hotel. Very clean and well kept. Would stay there again!
Pamela, us1 night family trip
Exceptional 10.0
Our first choice when we booked our trip, the hotel is quaint, picturesque, and rustic. Beautiful settings everywhere you look in this "hacienda". Their majestic peacocks roam freely in the hotel, our stay was very pleasant, and extra with the staffs attention specially Nereo. His courtesies to our stay, and assisting us in organizing our trips were seamless. Our first time in Chiapas, we absolutely loved it.
Reyna, us6 night trip
Exceptional 10.0
Recomendable
Es un lugar muy cómodo y en contacto con la naturaleza, el servicio por parte de los empleados excelente
Gerardo, mx1 night family trip
Poor 2.0
Nada estuvo fatal no lo recomiendo me sentí timada la experiencia fue espantosa no lo recomiendo
mx6 night trip
Poor 2.0
Esta muy mal situado es un lugar sucio las toallas están deshilachadas y surgidas no conocen lo que es hospitalidad la atención al cliente es nula no lo recomiendo es un establecimiento de 5a venido a menos el personal es prepotente y majadero no ofrece ninguna comodidad ni siquiera hay servicio de Wifi
mx6 night trip

Hotel Hacienda Don Juan