See all properties
Save

Choose dates to view prices

Serena Beach Resort and Spa

Photo gallery for Serena Beach Resort and Spa

Outdoor pool
Terrace/patio
Premium bedding, down comforters, free minibar items, in-room safe
Free daily buffet breakfast
Premium bedding, down comforters, free minibar items, in-room safe

Overview of Serena Beach Resort and Spa

VIP Access

Serena Beach Resort and Spa

4.0 star property
4-star beachfront hotel with spa, near Bamburi Beach
9.0 out of 10 Superb
9.0/10 Superb

151 verified Hotels.com guest reviews

Property highlights

  • Pool
  • Free breakfast
  • Spa
  • Airport transfer
  • Free parking
  • Free WiFi
Map
Shanzu Beach, Mombasa, Mombasa County, 90352
Main amenities
  • Daily housekeeping
  • On a private beach
  • 3 restaurants and bar/lounge
  • Full-service spa
  • Outdoor pool
  • 4 outdoor tennis courts
  • Health club
  • Sauna
  • Steam room
  • Beach umbrellas
  • Beach sun loungers
  • Beach towels
For families
  • Children stay free
  • Private bathroom
  • Separate bathtub and shower
  • Premium TV channels
  • Garden
  • Terrace

Room options

About this area

What's nearby

  • On a private beach
  • Bamburi Beach - 25 min walk
  • Nyali Beach - 24 min drive

Getting around

  • Vipingo (VPG) - 35 min drive
  • Mombasa (MBA-Moi Intl.) - 49 min drive
  • Ukunda (UKA) - 104 min drive
  • Airport shuttle (surcharge)

Restaurants

  • La marina - 8 min drive
  • Char Choma - 5 min drive
  • Cheers - 5 min drive
  • The Moorings Floating Restaurant - 6 min drive
  • Yul's - 5 min drive
Map

About this property

Serena Beach Resort and Spa

Putting you within 1.3 mi (2.1 km) from Bamburi Beach, Serena Beach Resort and Spa offers a private beach where you can enjoy beach umbrellas, volleyball, and sun loungers. The outdoor pool provides a splash of fun, while guests in the mood for pampering can visit the spa to indulge in hot stone massages, body wraps, and Ayurvedic treatments. Dining choices include 3 restaurants and the bar is a great place to grab a cold drink. Other highlights at this upscale hotel include a poolside bar, a health club, and a fitness center. The helpful staff and restaurant get great marks from fellow travelers.

Languages

English, French, German, Italian, Swahili

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Property is disinfected using an electrostatic sprayer
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global) and Intertek Cristal (3rd party expert - Global)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 164 rooms
  • Arranged over 2 floors

Arriving/Leaving

  • Check-in time from 2:00 PM - 6:00 PM
  • Express check-in/out available
  • Minimum check-in age: 18
  • Check-out time is 10 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (5 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

Parking

  • Free onsite self parking

Transfers

  • Airport shuttle on request (available 24 hours)*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Free buffet breakfast each morning 7:00 AM–10:00 AM
  • 3 restaurants
  • Bar/lounge
  • Poolside bar
  • Swim-up bar
  • Coffee shop
  • Coffee/tea in a common area
  • 24-hour room service

Traveling with children

  • Children stay free (see details)

What to do

  • On a private beach
  • Tennis
  • Fitness classes
  • Yoga classes
  • Beach volleyball
  • Racquetball/squash
  • Kayaking
  • Sailing
  • Scuba diving
  • Snorkeling
  • Surfing/body boarding
  • Windsurfing
  • Fishing
  • Ecotours nearby

Working away

  • Business center
  • 5 meeting rooms
  • Conference center (20000 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Porter/bellhop
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas

Facilities

  • 5 buildings/towers
  • Built in 1976
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Piano
  • Health club
  • An outdoor pool
  • Full-service spa
  • Spa tub
  • 4 outdoor tennis courts
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Elevator
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)

Room amenities

Be entertained

  • 21-inch LCD TV
  • Premium satellite channels

Home comfort

  • Air conditioning
  • Stocked minibar (select free items)
  • Coffee/tea maker
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Down comforter
  • Soundproofed rooms
  • Turndown service
  • Premium bedding

What to enjoy

  • In-room massage
  • Balcony
  • Individually furnished and decorated

Freshen up

  • Private bathroom
  • Separate bathtub and shower
  • Designer toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Phone

Food and drink

  • Mini-fridge
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Spa

Serena Maisha has massage/treatment rooms. Services include hot stone massages, facials, body wraps, and body treatments. The spa is equipped with a spa tub and a steam room. A variety of treatment therapies are provided, including Ayurvedic.

Dining

Jahazi Seafood Grill - Onsite seafood restaurant.
Makuti Bar - Onsite bar.
Nyota Terrace - Onsite cocktail bar.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of KES 3100 per vehicle (one-way, maximum occupancy 3)

Children & extra beds

  • Rollaway beds are available for KES 115.0 per night

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is cleaned and disinfected using an electrostatic sprayer; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global) and Intertek Cristal (3rd party expert - Global).

Policies

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a first aid kit on site.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and cash.

Also known as

Serena Beach
Serena Beach Mombasa
Serena Beach Resort
Serena Beach Resort Mombasa
Serena Resort
Hotel Serena Beach
Serena Beach Hotel And Spa
Serena Beach Hotel Shanzu
Serena Beach And Spa Mombasa
Serena Beach Resort and Spa Hotel
Serena Beach Resort and Spa Mombasa
Serena Beach Resort and Spa Hotel Mombasa

Frequently asked questions

Does Serena Beach Resort and Spa offer free cancellation for a full refund?
Yes, Serena Beach Resort and Spa does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Serena Beach Resort and Spa?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Serena Beach Resort and Spa?
Yes, there's an outdoor pool.
Are pets allowed at Serena Beach Resort and Spa?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Serena Beach Resort and Spa?
Yes, there's free self parking.
Is airport shuttle service offered by Serena Beach Resort and Spa?
Yes, an airport shuttle is available. The charge is KES 3100 per vehicle one-way.
What are the check-in and check-out times at Serena Beach Resort and Spa?
You can check in from 2:00 PM - 6:00 PM. Check-out time is 10 AM. Express check-in and check-out and contactless check-in and check-out are available.
What is there to do at Serena Beach Resort and Spa and nearby?
Have fun with onsite activities like kayaking, rafting, and sailing and improve your game at the onsite tennis courts. Additional recreation onsite includes aerobics, racquetball/squash, and volleyball. Indulge in a treatment at the spa and soothe your senses in the spa tub. Serena Beach Resort and Spa also has a private beach, an outdoor pool, and a sauna, as well as a steam room and a garden.
Are there restaurants at or near Serena Beach Resort and Spa?
Yes, there are 3 onsite restaurants.
Does Serena Beach Resort and Spa have any outdoor private spaces?
Yes, every room features a balcony.

Reviews

9.0

Superb

9.0/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

8.5/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Exceptional

Christian, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

We had an excellent stay, everyone went out of they way to help. The chefs Eric and David made us excellent vegetarian dinners. We were accommodated so well as we have a late flight. We cannot praise the staff enough for making our stay a memorable one. looking forward to returning to the property.
Rupin, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

Very nice old style hotel
Very nice beach hotel. Quiet and not many beach boys to bother you. Staff were very friendly and helpful, especially Evelyn on reception. The food was nice and reasonably priced. I would stay again
Martin, 4-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Verified Expedia guest review

8/10 Very good

Excellent food as always. Very good facility. Waiting staff a bit disappointing his time.
Verified Expedia guest review

8/10 Very good

Property is great . Only fault is no CCTV on property in the event of mishap. Got my shoes stollen at pool area and security couldn’t do much. Could have been worse (wallet or phone) . Other than that, it’s good property for both couples and Family vacation.. Staff and service is general is excellent.
Verified Expedia guest review

2/10 Poor

A disappointment to Serena
Very disappointed in this Serena property. Very outdated and when we got into our room there were hundreds of mosquitos in the room. They came to spray, but then did not clean up the room that now had dead mosquitos every where. They have no where to charge the cell phone so I had to leave my phone at the front desk. I would not recommend this place,
David, 2-night business trip
Verified Hotels.com guest review

8/10 Very good

Beach nice but to much harassment from locals for business .locals are aloud to use beach and at high tide walk through hotel to exit.not a place for children as they have nothing to do other then pool
Karl, 4-night trip
Verified Expedia guest review

10/10 Exceptional

The hotel and grounds are very beautiful as is the beach area. The food was outstanding, a real highlight of our stay and we were hugely impressed by its standard. Finally, the staff couldn't have been nicer or more helpful on top of their overall professionalism
Michael, 2-night romance trip
Verified Expedia guest review

10/10 Exceptional

I’ve stayed at several Serena properties in Kenya and they have all been wonderful. Buffets were delicious. Many choices. We did a sea turtle release.
Dee Ann, 2-night family trip
Verified Expedia guest review