DoubleTree by Hilton Hotel Niagara Falls New York

The cleaning was good. I always travel with my own supplies. They do not clean your room until you leave, so I do it myself. If you have reward with the hotel I did not get them because I booked through Hotels.com

First time visiting Niagara Falls NY and my stay was wonderful the staff all of them I came in contact with was so awesome. Keep up the great work u guys do. I will see again in the summer already booking my next stay there.

Halls were very dirty. Actual bags of rubbish and wrappers here and there. Front desk personal was very friendly. But there were zero towels in our room

Front desk staff very nice. Room was great! Bed comfort was awful. It was a mattress thrown on a wood platform. Not comfortable at all. I ended up on the sectional sofa that was very firm. That was better. No microwave in room and coffee pot was little unusual. What happened to a simple coffee pot?? Only ONE towel was left for bath or shower. Rest were hand towels or wash cloths. We just used our towels we brought for pool use. The view was awesome and the location. A hotel with beautiful rooms, should also spend the extra money to make sure guests are getting good rest in comfy beds with good coffee in the morning!

Very happy with our stay. Staff was great room clean and comfortable. Didn't even bother leaving property for breakfast or dinner for both nights of our stay. Will definitely return next time we visit Niagara Falls. Thank you.

Our meal was complimentary the first evening there because it took too long to have a server assigned and to get the meal. I did not complain. The manager took it upon herself to do it. Friday 2/12/2021. Did not get her name. Think began with an A. They were really busy holiday weekend and all. Not enough help.

It was a nice hotel . but walls are paper thin it was 9 pm and they threatned to kick me n my kids out for being loud we were jus talkn normal in my room. But two men came to.my door told me if they come again i gotta leave i felt threatned how they did this and left because well.for starters its only 9 pm quite time isnt till 11 and i have 3 kids .

Overall this was a really nice hotel, bar and restaurant but I was not happy that there was a 15 dollar a day parking fee that was not easily seen when booking the room.

1. The staff were very friendly and accommodating for all our needs even though it was a short visit for us to see the falls. 2. They follow all the COVID 19 precautions and the welcoming lobby, the restaurant, lobby bathrooms and facilities were very clean. 3. Our room had a wonderful view, the balcony was roomy, and the bed was very comfortable. 4. Most places in Niagara Falls were carry out only or closed since it was not season or they went out of business due to COVID 19 restrictions so we ate breakfast at the hotel (not complimentary) and the food was WONDERFUL!!!! If we ever visit the American side of the falls again we will stay here and recommend you do the same. 5 stars for us! Christine B. / Carmen M. Visit 1/8/2020 - 1/10/2020

The staff was very accommodating and super nice. That goes for both the front desk and the restaurant. It’s a great place to stay. Probably the best in town, and very reasonably priced.