Santa Cruz Village Hotel

Photo gallery for Santa Cruz Village Hotel

Primary image
Outdoor pool
Standard Double or Twin Room | Balcony
Superior Double or Twin Room | In-room safe, desk, soundproofing, free cribs/infant beds
Junior Suite | In-room safe, desk, soundproofing, free cribs/infant beds

Overview of Santa Cruz Village Hotel

VIP Access

Santa Cruz Village Hotel

4.0 star property
4-star hotel in Santa Cruz with outdoor pool and restaurant

9.2/10 Superb

79 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Air conditioning
Map
Rua do Bom Jesus, n°22, Santa Cruz, 9100-152
Main amenities
  • Daily housekeeping
  • Near the beach
  • Restaurant and bar/lounge
  • Outdoor pool
  • Fitness center
  • Pool bar
  • Room service
  • Coffee shop/cafe
  • Spa services
  • In-room childcare
  • Conference center
  • Business center
For families
  • Free cribs/infant beds
  • Babysitting (surcharge)
  • Private bathroom
  • Television
  • Garden
  • Terrace

Choose dates to view prices

About this area

Getting around

  • Cristiano Ronaldo Airport (FNC) - 3 min drive
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)

About this property

Santa Cruz Village Hotel

4-star hotel near the airport, refurbished in 2017
A roundtrip airport shuttle, a poolside bar, and a terrace are just a few of the amenities provided at Santa Cruz Village Hotel. Treat yourself to a massage or other spa services. The onsite restaurant, Loural, features local cuisine and happy hour. Stay connected with free in-room WiFi, and guests can find other amenities such as a coffee shop/cafe and a garden.
Other perks include:
  • An outdoor pool
  • Free self parking
  • Bike rentals, an area shuttle, and tour/ticket assistance
  • Luggage storage, books, and a front desk safe
  • Guest reviews give top marks for the helpful staff and first-rate property condition
Room features
All guestrooms at Santa Cruz Village Hotel have thoughtful touches such as air conditioning, as well as amenities like free WiFi and safes. Guest reviews highly rate the quiet rooms at the property.
Other conveniences in all rooms include:
  • Childcare services and free infant beds
  • Bathrooms with showers and free toiletries
  • TVs with satellite channels
  • Balconies, daily housekeeping, and desks

Languages

English, French, German, Italian, Portuguese, Russian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows regional cleaning and disinfection practices of Clean & Safe (Portugal)
Follows industry cleaning and disinfection practices of SGS (3rd party expert - Global), Safe Travels (WTTC - Global), and COVID-19 Guidelines (CDC)

Social distancing

Contactless check-in and check-out
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
At check-in, guests must provide a record of full COVID-19 vaccination
COVID-19 vaccination record requirement applies to all guests aged 18 and up; guests must have received complete COVID-19 vaccination at least 1 days prior to check-in
This information is provided by our partners.

At a glance

Hotel size

  • 40 rooms
  • Arranged over 4 floors

Arriving/Leaving

  • Check-in time from 2:00 PM - anytime
  • Minimum check-in age - 16
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions
  • At check-in, guests must provide a record of full COVID-19 vaccination

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • There is no front desk at this property
  • The host will greet guests on arrival
  • At check-in, guests must provide a record of full COVID-19 vaccination
  • COVID-19 vaccination record requirement applies to all guests aged 18 and up; guests must have received complete COVID-19 vaccination at least 1 days prior to check-in

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 16

Children

  • Babysitting*

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking and van parking on site
  • Onsite parking limited

Transfers

  • Airport shuttle on request (available 24 hours)*

Offsite

  • Area shuttle*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Coffee shop
  • Room service (limited hours)
  • Snack bar/deli

Traveling with children

  • Childcare in room (surcharge)

What to do

  • Beach nearby
  • Mountain biking nearby

Working away

  • Business center
  • Meeting room
  • Conference center

Services

  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Bicycle rentals

Facilities

  • 1 building/tower
  • Built in 1996
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Library
  • Fitness center
  • An outdoor pool
  • Spa services

Accessibility

  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible parking
  • Wheelchair-accessible van parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Well-lit path to entrance

Languages

  • English
  • French
  • German
  • Italian
  • Portuguese
  • Russian
  • Spanish

Room amenities

Be entertained

  • Television
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)

Sleep well

  • Soundproofed rooms
  • Free crib/infant bed
  • Bed sheets provided

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer (on request)
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.

Dining

Loural - This restaurant specializes in local cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Happy hour is offered.
Engenho - Onsite lobby lounge.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: EUR 1.00 per person, per night, up to 5 nights. This tax does not apply to children under 18 years of age.

Optional extras

  • Airport shuttle service is offered for an extra charge of EUR 10 per room (one-way)
  • Area shuttle service is offered for an extra charge
  • Safes in guestrooms can be used for EUR 1.00 per day

Renovations and closures

The following facilities or services will be unavailable from July 1 2021 to September 1 2022 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities

Children & extra beds

  • In-room babysitting is available for an extra charge

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

At check-in, guests must provide a record of full COVID-19 vaccination.

COVID-19 vaccination record requirement applies to all guests aged 18 and up; guests must have received complete COVID-19 vaccination at least 1 days prior to check-in.

This property affirms that it follows the cleaning and disinfection practices of Clean & Safe (Portugal).

This property affirms that it adheres to the cleaning and disinfection practices of:

  • SGS (3rd party expert - Global)
  • Safe Travels (WTTC - Global)
  • COVID-19 Guidelines (CDC)

Policies

Guests can rest easy knowing there's a smoke detector and a security system on site.

This property accepts credit cards, debit cards and cash.

Also known as

Hotel Santa Catarina Santa Cruz
Santa Catarina Hotel
Santa Catarina Santa Cruz
Santa Cruz Village
Santa Cruz Village Hotel Hotel
Santa Cruz Village Hotel Santa Cruz
Santa Cruz Village Hotel Hotel Santa Cruz

Frequently asked questions

Does Santa Cruz Village Hotel offer free cancellation for a full refund?
Yes, Santa Cruz Village Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Santa Cruz Village Hotel?
This property confirms that guests must provide documentation related to COVID-19 at check-in. Furthermore, disinfectant is used to clean the property, guests are provided with hand sanitizer, and social distancing measures are in place. Please note that this information has been provided by our partners.
Is there a pool at Santa Cruz Village Hotel?
Yes, there's an outdoor pool.
Are pets allowed at Santa Cruz Village Hotel?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Santa Cruz Village Hotel?
Yes, there's free self parking. Parking spots may be limited.
Is airport shuttle service offered by Santa Cruz Village Hotel?
Yes, an airport shuttle is available. The charge is EUR 10 per room one-way.
What are the check-in and check-out times at Santa Cruz Village Hotel?
You can check in from 2:00 PM - anytime. Check-out time is noon. Contactless check-in and check-out are available.
Is there an onsite casino at Santa Cruz Village Hotel?
No, this hotel doesn't have a casino, but Madeira Casino (24-min drive) is nearby.
What is there to do at Santa Cruz Village Hotel and nearby?
Have fun during the warmer months with activities nearby such as mountain biking. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include a fitness center and spa services. Santa Cruz Village Hotel also has a garden.
Are there restaurants at or near Santa Cruz Village Hotel?
Yes, Loural offers local cuisine. The dining venue will be unavailable from July 1 2021 to September 1 2022 (dates subject to change). Nearby restaurants include O Professor (3-min walk), DO DIA PARA A NOITE (3-min walk), and Só Espeto (2.4 mi).
Does Santa Cruz Village Hotel have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Santa Cruz Village Hotel like?
Santa Cruz Village Hotel is a short 3-minute drive from Cristiano Ronaldo Airport (FNC) and 4 minutes' walk from Palmeiras Beach.

Overall score and ratings

9.2

Superb

9.3/10

Cleanliness

9.5/10

Staff & service

8.7/10

Amenities

9.1/10

Property conditions & facilities

8.9/10

Eco-friendliness

10/10 Exceptional

Kestutis, 6-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Modern and clean, close to airport
Great for an overnight stay near the airport.
Lesley, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Friendly and helpful staff. Good location for exploring the island by car.
Megan, 4-night trip
Verified Expedia guest review

8/10 Very good

Adrian, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Great
Really great staff, great location, quite a nice location. They even provided a very-early breakfast for an early flight and took care to receive our luggage after the airline lost it.
Kevin, 1-night trip
Verified Hotels.com guest review

8/10 Very good

We stayed in September and the service was faultless however this time it wasn’t as good. This may have been due to Covid or the time of year but the difference was noticeable. It’s still a lovely, friendly hotel however not the 10/10 it was earlier in the year
12-night trip
Verified Hotels.com guest review

10/10 Exceptional

Weather was a pleasant 22/23 degrees at the end which is appreciated at this time of year. Hotel was clean and and staff were very helpful. Hotel is 2 min,s walk to the town and its restaurants and bars which were excellent and very inexpensive.
Ian, 5-night trip
Verified Hotels.com guest review

10/10 Exceptional

1-night trip
Verified Expedia guest review

8/10 Very good

1-night trip
Verified Expedia guest review

10/10 Exceptional

Confortable new hotel with great staff
The hotel is very nice ,location is nice,2 mns walking from the ocean and from some great restaurants and coffees.Very near a highway but room/windows have double glass so its really not noisy , it seems to be new and its confortable and very clean , it has for free, for guests use, parking ,pool and gym... The staff was really very welcoming and helpfull ...Good breakfast with quality ingredients and on the check out day and because i had to leave the hotel at 5am the staff had some food prepared so that i could eat before flying .
Mário, 2-night trip
Verified Hotels.com guest review