2/10 Poor
31 July 2024
Bad Smell & Service
I stayed here for 5 days for two work conferences. First came in to use bathroom and there was urine stains on the toliet. When you used all water systems, shower or sinks, it smelled like heavy garbage. Let's not mention the awfully bright light outside of every bedroom window at this hotel that makes it difficult to sleep. On the last morning of our stay I attempted to sleep in considering I was up at conferences everyday from 7 am til 11 pm. Well unfortunately I couldn't do that because three of the cleaning crew employees were outside of my room playing with each other and being very loud and disruptive, to the point I had to come ask them if they would mind being a little more quiet because I was trying to rest. One lady apologized. When I closed my door, I heard one of them say she "had to restrain herself because she was about to cuss me out." At this point I came back out and said excuse me someone said they were going to cuss me out because you all are being unprofessional? I advised I would go speak with management and she bodly encouraged me to that she didn't care. My company could have chosen any hotel in Wilmington or Carolina beach to stay in and we picked this one to spend thousands with. I don't see my staying here again or referring to others.
Verified traveller
5-night business trip
Verified Hotels.com guest review