Kampala Serena Hotel

Property class: 5 and above
Luxury hotel in Kampala with 6 restaurants and spa

Choose dates to view prices

When visiting Kampala, Kampala Serena Hotel is a great choice to consider. You can visit the spa to be pampered with deep-tissue massages, body wraps or aromatherapy, and The Pearl Restaurant, one of 6 restaurants, serves French cuisine and is open for lunch and dinner. Other highlights at this luxurious hotel include 2 bars/lounges, an outdoor pool and a poolside bar.

Reviews

9.6 out of 10, Loved by guests
Top-rated by travellers

Popular amenities

  • Spa
  • Airport transfer
  • Free parking
  • Free Wi-Fi

Main amenities (12)

  • Daily housekeeping
  • 6 restaurants and 2 bars/lounges
  • Full-service spa
  • Outdoor pool
  • Health club
  • Sauna
  • Steam room
  • Children's pool
  • Pool bar
  • 24-hour room service
  • Coffee shop/cafe
  • Massage/treatment rooms

For families (6)

  • Babysitting (surcharge)
  • Children's pool
  • Private bathroom
  • Separate bathtub and shower
  • Premium TV channels
  • Garden
The current price is ₹17,466
₹20,803 total
includes taxes & fees
5 Nov - 6 Nov

Why we love this property

Business meets pleasure
Centrally located in the business district, this hotel features meeting spaces and a business center. Guests enjoy spa services and a bar after work.
Poolside luxury
Cool off in the outdoor pool as kids splash in their own children's pool. Relax on loungers under umbrellas or enjoy poolside dining and drinks.
Spa and wellness paradise
Luxurious spa treatments, couples rooms, and yoga classes create a wellness haven. A garden, sauna, and hot tub complete this relaxation retreat.

Room options

Available filters for rooms
Showing 15 of 15 rooms

View all photos for Superior Deluxe Room

A hotel room with a large bed, a desk, a chair, a TV, and a dining table with a vase of flowers.

Superior Deluxe Room

  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Deluxe Room

A hotel room with a large bed, a desk, a chair, and a view of the outdoors.

Deluxe Room

  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Junior Suite

A hotel room with a desk, television, seating area, and a mirror.

Junior Suite

  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Superior Room, 1 King Bed

A hotel room with a large bed, a desk, a chair, a TV, and a bathroom visible through an open door.

Superior Room, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • 52 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Club Room

A hotel room with a bed, a sofa, a chair, a small table with a bottle and fruit bowl, and a lamp on the nightstand.

Club Room

  • 54 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Deluxe Twin Room

A hotel room with a bed, a desk with a computer, a TV, a chair, a small table with flowers, and a wardrobe.

Deluxe Twin Room

  • Garden view
  • 47 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free wired internet

View all photos for Deluxe Double Room, Garden View

A hotel room with a large bed, a desk, a chair, a small table with a vase of flowers, and a view of greenery through the window.

Deluxe Double Room, Garden View

  • Garden view
  • 47 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Large Single Bed
  • Free wired internet

View all photos for Deluxe Twin Room, Garden View

A hotel room with a bed, a desk with a computer, a TV, a chair, a small table with flowers, and a wardrobe.

Deluxe Twin Room, Garden View

  • Garden view
  • 47 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free wired internet

View all photos for Superior Double Room, Garden View

A hotel room with a large bed, a desk, a chair, a television, and a balcony with a view of trees.

Superior Double Room, Garden View

  • Garden view
  • 52 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Executive Suite

A hotel room with a large bed, a bench, a chair, a desk, and a balcony with a view.

Executive Suite

  • Garden view
  • 95 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Club Suite

A hotel room with a large bed, a desk, a chair, and a television.

Club Suite

  • Garden view
  • 106 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Royal Suite

A spacious bedroom with a large bed, a nightstand, a bedside table, a chair, and a view of the outdoors.

Royal Suite

  • Garden view
  • 262 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Presidential Suite

A spacious hotel room with a large bed, a sitting area with a sofa and a coffee table, and a decorative mirror.

Presidential Suite

  • Garden view
  • 372 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Deluxe Room

A hotel room with a large bed, a desk, a chair, and a balcony with curtains.

Deluxe Room

9.2 out of 10
Wonderful
(17 reviews)
  • 47 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Junior Suite

A hotel room with a bed, a desk, a chair, a television, a wardrobe, and a bathroom.

Junior Suite

  • Garden view
  • 57 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

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9.0 out of 10, Wonderful, 197 reviews
The price is ₹10,723
₹12,846 total
includes taxes & fees
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About the area

Map
Kintu Road, Kampala, 256

What's nearby

  • The Parliament of the Republic of Uganda - 8 min walk - 0.7 km
  • Uganda Golf Course - 10 min walk - 0.9 km
  • Embassy of Sudan - 20 min walk - 1.7 km
  • Embassy of France - 20 min walk - 1.7 km
  • Embassy of Sweden - 2 min drive - 1.5 km

Getting around

  • Entebbe Intl. Airport (EBB) - 65 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪Yujo Izakaya - ‬6 min walk
  • ‪Fairway Hotel - ‬7 min walk
  • ‪Jikoni Restaurant - ‬10 min walk
  • ‪Lotus Mexican Resturant - ‬4 min walk
  • ‪Park Square in the Sheraton - ‬9 min walk

About this property

Kampala Serena Hotel

  • When visiting Kampala, Kampala Serena Hotel is a great choice to consider. You can visit the spa to be pampered with deep-tissue massages, body wraps or aromatherapy, and The Pearl Restaurant, one of 6 restaurants, serves French cuisine and is open for lunch and dinner. Other highlights at this luxurious hotel include 2 bars/lounges, an outdoor pool and a poolside bar.

At a glance

Hotel size

    • 152 rooms
    • Arranged over 6 floors

Arriving/Leaving

    • Check-in start time: noon; check-in end time: 6:00 PM
    • Express check-in available
    • Late check-in subject to availability
    • Check-out time is 10 AM

Special check-in instructions

    • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
    • To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
    • If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
    • Information provided by the property may be translated using automated translation tools

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required

Children

    • No cots (infant beds)
    • Babysitting*

Pets

    • Pets not allowed

Internet

    • Free WiFi and wired internet access in public areas
    • Free WiFi and wired internet access in rooms

Parking

    • Free on-site self-parking
    • Free on-site valet parking
    • Wheelchair-accessible parking on site

Transfers

    • Airport shuttle on request (available 24 hours a day)*

Other information

    • Smoke-free property

Property amenities

Food and drink

  • 6 restaurants
  • 2 bars/lounges
  • Poolside bar
  • Coffee shop
  • Private dining
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Children's pool
  • Babysitting (surcharge)
  • Children's menu
  • Baby bath

What to do

  • Fitness classes
  • Pilates classes
  • Yoga classes
  • Winery release events

Working away

  • Business center
  • 16 meeting rooms
  • Conference center (10290 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Porter/bellhop
  • Pool loungers
  • Pool umbrellas
  • Romance packages

Facilities

  • Built in 2003
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Health club
  • An outdoor pool
  • Art gallery on site
  • Full-service spa
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Banquet hall
  • Reception hall
  • Art Deco architecture

Accessibility

  • Elevator
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Low-height counter/sink
  • Grab bar near toilet
  • High pile carpet in room

Room amenities

Be entertained

  • 32-inch Smart TV
  • Premium satellite channels
  • Pay movies

Home comfort

  • Air conditioning
  • Minibar
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Pillow menu
  • Down comforter
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding
  • Pillowtop mattress

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Separate bathtub and shower
  • Rainfall showerhead
  • Designer toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free weekday newspapers
  • Free WiFi and wired internet
  • Phone
  • Desk chair

Food and drink

  • Free bottled water
  • Highchair

More

  • Daily housekeeping
  • In-room safe
  • Local maps

Special features

Spa

Serena Maisha Spa has 8 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

The Pearl Restaurant - Overlooking the garden, this fine-dining restaurant specializes in French cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open select days.
Explorer Italian Bistro - Overlooking the garden, this restaurant specializes in Italian cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
The Lakes Restaurant - Overlooking the garden, this restaurant specializes in local and international cuisine and serves breakfast, brunch, lunch, and dinner. A children's menu is available. Open daily.
Pool Side Restaurant - This poolside restaurant serves lunch and dinner. A children's menu is available. Open daily.
Champagne Bar - This Champagne bar serves light fare only. Open select days.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of UGX 242750 per person (one-way)

Children & extra beds

  • Babysitting is available for an extra charge
  • Rollaway beds are available for UGX 150.0 per day

Pool, spa, & gym (if applicable)

  • Pool access available from 6:00 AM to 6:00 PM
  • Guests under 18 years old are not allowed in the health club
  • Guests under 18 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, JCB International
Property Registration Number 61491

Also known as

Hotel Kampala
Hotel Kampala Serena
Hotel Serena Kampala
Kampala Hotel
Kampala Hotel Serena
Kampala Serena
Kampala Serena Hotel
Serena Hotel Kampala
Serena Kampala
Serena Kampala Hotel
Kampala Serena Hotel Hotel
Kampala Serena Hotel Kampala
Kampala Serena Hotel Hotel Kampala

Frequently asked questions

Does Kampala Serena Hotel offer free cancellation for a full refund?

Yes, Kampala Serena Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Kampala Serena Hotel?

Yes, there's an outdoor pool and a children's pool. Guests have pool access from 6:00 AM to 6:00 PM.

Are pets allowed at Kampala Serena Hotel?

Sorry, pets aren't allowed.

Is parking offered on site at Kampala Serena Hotel?

Yes, there's free self and valet parking.

Is airport shuttle service offered by Kampala Serena Hotel?

Yes, an airport shuttle is available. The charge is UGX 242750 per person one-way.

What are the check-in and check-out times at Kampala Serena Hotel?

Check-in start time: noon; Check-in end time: 6:00 PM. Check-out time is 10 AM. Express check-in is available.

What is there to do at Kampala Serena Hotel and nearby?

Onsite recreation at Kampala Serena Hotel includes fitness classes, Pilates, and yoga. Indulge in a treatment at the spa and enjoy a swim in the outdoor pool. Kampala Serena Hotel also has 2 bars and a sauna, as well as a steam room and a garden.

Are there restaurants at or near Kampala Serena Hotel?

Yes, there are 6 onsite restaurants, featuring French cuisine, garden views, and poolside dining.

Does Kampala Serena Hotel have any outdoor private spaces?

Yes, every room features a balcony.

What's the area around Kampala Serena Hotel like?

Kampala Serena Hotel is in Central Kampala, a short 9-minute walk from Uganda Golf Course and 12 minutes' walk from The Parliament of the Republic of Uganda.

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Reviews

Kampala Serena Hotel Reviews

9.6

Exceptional

9.6

Cleanliness

8.8

Location

9.4

Staff & service

9.4

Property conditions & facilities

Guest review summary

What guests liked

  • The pool was well above expectations, with its waterfall and greenery, and was a welcoming and spotless area. (6 reviews)
  • Breakfast was excellent with a chef making fantastic dishes such as omelettes and cappuccinos. (4 reviews)
  • The restaurant at this property offers high-quality food, with every meal being fresh, flavorful, and prepared to a very high standard. (3 reviews)
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Popular mentions

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Service staff

Reviews

Verified review

10/10 Exceptional

Very nice hotel. Our second visit. Still top notch. The pool area is superb.
Verified review

8/10 Very good

It was nice hotel. Most of staff are professionals.
Verified review

10/10 Exceptional

Room was spotless, the staff are friendly and helpful.. The breakfast too is excellent. The hotel has very good amenities.
Verified review

10/10 Exceptional

Very relaxing, serene, friendly staff, good food and great facilities
Verified review

10/10 Exceptional

Clean room and very friendly staff
Verified review

10/10 Exceptional

Clean room and very friendly staff
Verified review

10/10 Exceptional

Excellent hotel with great staff and clean rooms. Fruits and chocolate a nice touch
Verified review

10/10 Exceptional

The room service was more than excellent. The staff are very warm and kind
Verified review

10/10 Exceptional

Wonderful garden
Verified review

10/10 Exceptional

Friendly and great staff
Verified review

10/10 Exceptional

Clean roos
Verified review

10/10 Exceptional

The best place to stay in Kampala. Beautiful safe the best breakfast in Uganda. I always love this place when I come here.
Verified review

8/10 Very good

Breakfast is best part

Nice hotel. Breakfast is very nice. The chef made a fantastic omelette and the cappuccino was good.
Verified review

10/10 Exceptional

The best! Was very pleasantly surprised. Great staff, who were very friendly and willing to assist. The entire hotel including rooms are beautifully decorated and welcoming. The spa and pool were wonderful. Will definitely recommend.
Verified review

10/10 Exceptional

Here's a polished five-star review you can post: ⭐⭐⭐⭐⭐ My stay at Serena Hotel Kampala was nothing short of exceptional. From the moment I arrived, I was struck by the peaceful atmosphere. The hotel is truly serene—quiet, relaxing, and beautifully surrounded by nature, creating the perfect environment to unwind. The hygiene standards are outstanding. Without a doubt, this is one of the cleanest hotels I have ever stayed in. Every area, from the rooms to the common spaces, is impeccably maintained, reflecting a genuine commitment to excellence. The food is another highlight. Every meal was fresh, flavorful, and prepared to a very high standard. The swimming pool is spotless, well maintained, and provides a wonderful place to relax. What truly sets Serena Hotel Kampala apart, however, is the people. The service is exceptional. Every member of staff was warm, professional, attentive, and always willing to go the extra mile to make my stay comfortable and memorable. If you're looking for a hotel that combines luxury, tranquility, impeccable cleanliness, outstanding dining, and world-class hospitality, Serena Hotel Kampala is an easy choice. I highly recommend it and look forward to returning. A well-deserved five stars.
Verified review

10/10 Exceptional

beautiful hotel

so comfortable and clean. Shower was wonderful. Plan on coming back again!
Verified review

10/10 Exceptional

Nice, clean and quiet environment!. Room service is great.
Verified review

10/10 Exceptional

The Kampala Serena never dissapoints. Great service, nice, comfortable and wide rooms and great food served by very friendly professionals.
Verified review

6/10 Good

Nice building

Clean hotel. Nice pool.Good food $$$ Service is excellent. Don't use hotel's transportation
Verified review

10/10 Exceptional

Beautiful Property

Great hotel and beautiful setting. My only issue was that the bed was not that comfortable so I had a bit of difficulty sleeping.
Verified review

8/10 Very good

I had a good experience but the room I got had no reliable access to WiFi . The food is ok and most of the staff were friendly and helpful
Verified review

10/10 Exceptional

This is a lovely upscale property in the city centre of Kampala. It is within a short drive from the town's business centre and nicest international standard restaurants. The hotel itself is very nice, with top notch security, good food and nice rooms. We really enjoyed the Swimming Pool which is well above anything we expected, with its waterfall and greenery.
Verified review

10/10 Exceptional

Exceptional Service!
Verified review

10/10 Exceptional

Comfort, ambiance, staff- amazing! The personalized welcome letter and fruit basket was really appreciated! I hadn’t stayed at the Serena for many years and was happy to see that the good standards has been maintained. I will be back!
Verified review

8/10 Very good

food was good, staff were very professional and helpful. Buffet was outstanding and the chefs were quite happy to explain the dishes and help me explore Ugandan food. The gym is well equipped.