I’ve stayed at 5 star hotels before and this one is surely not a 5 star hotel even though they’re designated as such. Service was terrible for the most past. New hires at front desk that did not know the answers to my questions, they did not address every concern I had while checking out, I felt I was talking to a wall. The attendants eyes were lost, she had no idea what to do when I asked about simple room charges, I was so tired I just left. Food selection was very limited and the menu description barely resembled the actual food. There is no in room dining from 11am-5:30 pm, so if you’re hungry during those times you’ll have to order in or go to their restaurant 😓 the staff don’t have uniforms, they wear what they want and they look scrappy. There is no mini bar in the room and when we requested a bottle opener they stated they would bring one once we ordered food, but we wanted to drink some wine before ordering, we had to go downstairs with the bottle so they could uncork it for us Bc they would not lend us a bottle opener. In my room, one closet light was out, the toilet would not drain correctly and water would just run unless I moved the handle. The shower was not perfectly clean as there were parts in between the tile that were black and pink as when someone doesn’t scrub them. Room service came and just left a pile of towels by the bathtub, they didn’t even have the decency of hanging them where they belong or folding them appropriately.
