Hyatt House Richmond / Short Pump

Photo gallery for Hyatt House Richmond / Short Pump

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Studio | In-room safe, desk, iron/ironing board, free WiFi
Suite, 1 Bedroom | In-room safe, desk, iron/ironing board, free WiFi
Room, 2 Queen Beds | In-room safe, desk, iron/ironing board, free WiFi
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Overview of Hyatt House Richmond / Short Pump

Hyatt House Richmond / Short Pump

3.0 star property
Hotel with 1 bars, connected to a shopping center, near Short Pump Town Center

8.8/10 Fabulous

1,000 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Free WiFi
  • Gym
  • Non-smoking
  • Air conditioning
  • Lounge area
Map
11800 W Broad Street, Richmond, VA, 23233
Main amenities
  • Daily housekeeping
  • 24-hour fitness center
  • Self parking
  • Bar/lounge
  • 24-hour business center
  • Business center
  • 24-hour front desk
  • Air conditioning
  • Computer station
  • Front desk safe
  • Convenience store
  • Laundry service
For families
  • Children stay free
  • Connecting/adjoining rooms available
  • Separate sitting area
  • Premium TV channels
  • Daily housekeeping
  • Laundry facilities

Choose dates to view prices

About this area

What's nearby

  • In Short Pump
  • Short Pump Town Center - 1 min walk
  • University of Richmond - 17 min drive
  • Broad Street - 22 min drive
  • Virginia Commonwealth University - 22 min drive
  • Richmond Raceway - 21 min drive

Getting around

  • Richmond Intl. Airport (RIC) - 30 min drive
  • Richmond Staples Mill Road Station - 17 min drive
  • Richmond Main Street Station - 19 min drive
  • Ashland Station - 28 min drive

About this property

Hyatt House Richmond / Short Pump

3-star hotel in the heart of Short Pump
Short Pump Town Center is located near Hyatt House Richmond / Short Pump, which provides a free breakfast buffet, a grocery/convenience store, and dry cleaning/laundry services. Stay connected with free in-room WiFi, and guests can find other amenities such as a bar and a 24-hour gym.
You'll also find perks like:
  • Self parking (surcharge), smoke-free premises, and a 24-hour front desk
  • Express check-out, meeting rooms, and free newspapers
  • A banquet hall, a computer station, and a front desk safe
  • Guest reviews speak highly of the helpful staff
Room features
All guestrooms at Hyatt House Richmond / Short Pump include thoughtful touches such as air conditioning and separate sitting areas, in addition to amenities like free WiFi and safes. Guest reviews speak positively of the spacious rooms at the property.
Extra conveniences in all rooms include:
  • Designer toiletries and hair dryers
  • 42-inch flat-screen TVs with premium channels
  • Separate sitting areas, coffee/tea makers, and daily housekeeping

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of GBAC STAR (Hyatt)
Follows industry cleaning and disinfection practices of SafeStay (AHLA - USA)

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Masks are required at the property
Hand sanitizer provided
Individually-wrapped food options available for breakfast
This information is provided by our partners.

At a glance

Hotel size

  • 134 rooms
  • Arranged over 6 floors

Arriving/Leaving

  • Check-in time from 3:00 PM - anytime
  • Express check-in/out
  • Early check-in subject to availability
  • Minimum check-in age - 21
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Children

  • One child (18 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Uncovered onsite self parking (includes in/out privileges; fees apply)
  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast on weekday mornings 6:30 AM–9:30 AM
  • Bar/lounge

Traveling with children

  • Children stay free
  • Grocery/convenience store

What to do

  • Golfing nearby

Working away

  • 24-hour business center
  • Meeting rooms
  • Computer station
  • Conference space (1750 square feet)

Services

  • 24-hour front desk
  • Dry cleaning/laundry services
  • Free newspapers in lobby

Facilities

  • 1 building/tower
  • Built in 2009
  • Safe-deposit box at front desk
  • 24-hour fitness center

Accessibility

  • Braille/raised signage
  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • MP3 docking station
  • 42-inch flat-screen TV
  • Premium cable channels
  • Pay movies

Home comfort

  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Bed sheets provided

What to enjoy

  • Separate sitting area

Freshen up

  • Designer toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi and wired Internet
  • Phone

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

H Bar - This bar serves dinner and light fare.

Fees & policies

Renovations and closures

The following facilities or services will be unavailable from January 1 2022 to September 1 2022 (dates subject to change):
  • Dining venue(s)

Parking

  • Uncovered self parking is available for an extra charge

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; masks are required in public areas.

Contactless check-out is available.

Individually-wrapped food options are available for breakfast.

This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt).

This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing there's a carbon monoxide detector and a smoke detector on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Also known as

HYATT house Hotel Richmond-West
HYATT house Richmond-West
HYATT house Richmond-West Hotel
HYATT house Richmond West
HYATT house Richmond West
Hyatt House Richmond / Short Pump Hotel
Hyatt House Richmond / Short Pump Richmond
Hyatt House Richmond / Short Pump Hotel Richmond

Frequently asked questions

Does Hyatt House Richmond / Short Pump offer free cancellation for a full refund?
Yes, Hyatt House Richmond / Short Pump does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Hyatt House Richmond / Short Pump?
As of 27 September 2022, prices found for a 1-night stay for 2 adults at Hyatt House Richmond / Short Pump on 4 October 2022 start from ₹13,105, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Hyatt House Richmond / Short Pump?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Hyatt House Richmond / Short Pump?
Sorry, pets aren't allowed.
Is parking offered on site at Hyatt House Richmond / Short Pump?
Yes, there's self parking on site (charges apply).
What are the check-in and check-out times at Hyatt House Richmond / Short Pump?
You can check in from 3:00 PM - anytime. Check-out time is noon. Express check-out and contactless check-out are available.
What is there to do at Hyatt House Richmond / Short Pump and nearby?
Maintain your daily exercise routine at the 24-hour gym.
Are there restaurants at or near Hyatt House Richmond / Short Pump?
Yes. Nearby restaurants include Cooper's Hawk (6-min walk), Elephant Thai Restaurant (10-min walk), and Mezeh (10-min walk).
What's the area around Hyatt House Richmond / Short Pump like?
Hyatt House Richmond / Short Pump is in Short Pump, a short 1-minute walk from Short Pump Town Center. Travelers say this hotel is in a good location.

Overall score and ratings

8.8

Fabulous

9.0/10

Cleanliness

9.1/10

Staff & service

8.2/10

Amenities

8.9/10

Property conditions & facilities

8.5/10

Eco-friendliness

4/10 Fair

Just ok
Hotel had a funky smell @ lobby & elevator. Staff was not friendly
2-night trip with friends
Verified Hotels.com guest review

6/10 Good

Jiaqi, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Elaine R, 2-night trip
Verified Hotels.com guest review

8/10 Very good

Nizam, 8-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great stay
Great stay. Staff was great. Clean.
3-night trip
Verified Hotels.com guest review

6/10 Good

Jack, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Fernanda, 2-night trip
Verified Hotels.com guest review

8/10 Very good

Michael, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Leslie, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Tracy, 1-night family trip
Verified Hotels.com guest review