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All properties in Palenque, Palenque, Chiapas, Mexico
1 room, 2 adults

Hotel Villa Mercedes Palenque

3.5-star3.5 stars
Great for families

Good to know

  • In-room childcare (surcharge)
  • Babysitting or childcare (surcharge)
  • Children's pool
  • Playground on site
Km 2.9 Carretera Palenque-Ruinas, Palenque, CHIS, 29960, Mexico

Family-friendly hotel in Palenque with 2 outdoor pools and spa
  • Free WiFi
  • Great for families

    Good to know

    • In-room childcare (surcharge)
    • Babysitting or childcare (surcharge)
    • Children's pool
    • Playground on site
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.  Check restrictions for your trip.

  • I love the place, it’s a beautiful landscape, ambient and the service is so good. The…Mar 2, 2020
  • Our room was spacious and clean. Beds a little hard, but OK. Bathrooms clean with…Jan 27, 2020

Hotel Villa Mercedes Palenque

from Rs3,782
  • Deluxe Room
  • Executive Room
  • Suite

What’s around Hotel Villa Mercedes Palenque

Landmarks

  • Aluxes Eco Park - 3 min walk
  • Palenque National Park - 21 min walk
  • Palenque Archaeological Zone - 44 min walk
  • Museo de Sitio Palenque - 44 min walk
  • Misol-Ha Waterfalls - 6 mi / 9.6 km
  • Cascadas de Roberto Barrios - 19.9 mi / 32 km

Getting around

  • Palenque, Chiapas (PQM-Palenque Intl.) - 15 min drive
  • Airport drop-off service

At a glance

Key facts

Hotel size

  • This hotel has 92 rooms
  • This hotel is arranged over 1 floor

Arriving/leaving

  • Check-in time 3 PM-noon
  • Check-out time is noon
  • Express check-in

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • One child stays free when occupying the parent or guardian's room, using existing bedding

  • Babysitting/childcare*

Pets

  • Pets allowed (dogs only)*

  • Restrictions apply*

  • 1 per room (up to 55 lbs)

  • Pets must be supervised

Internet

  • Free WiFi in public areas

  • Free WiFi and wired Internet access in rooms

Transport

Transfers

  • Airport drop off (available 24 hours)*

Parking

  • Secured uncovered onsite self parking (fees apply)

  • Secured uncovered onsite extended parking (MXN 500 per day)

  • Onsite RV/bus/truck parking (fees apply)

Payment types at the property

  • Cash

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • In-room childcare (surcharge)
Food and drink
  • English breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • Swim-up bar
  • Poolside bar
  • Room service (during limited hours)
  • Free reception
  • Coffee/tea in a common area
Things to do
  • Number of outdoor pools - 2
  • Children's pool
  • Fitness facilities
  • Full-service spa
  • Playground on site
  • Swim-up bar
  • Pool sun loungers
  • Pool umbrellas
Working away
  • Business center
  • One meeting room
  • Conference center
Services
  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Wedding services
  • Porter/bellhop
Facilities
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Television in common areas
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • Air conditioning
  • Ceiling fan
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
Freshen up
  • Private bathroom
  • Bathtub or shower
  • Rainfall showerhead
  • Free toiletries
  • Hair dryer
Be entertained
  • 32-inch flat-screen TV
  • Cable TV channels
Stay connected
  • Free WiFi
  • Phone
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, Villa Mercedes Spa / Maya. Services include massages. The spa is equipped with a mud bath and a steam room.

The spa is open daily.

Dining

La Foresta - Overlooking the garden, this restaurant serves breakfast and lunch. Guests can enjoy drinks at the bar.

Hotel Villa Mercedes Palenque’s small print

Also known as

  • Hotel Mercedes Palenque
  • Hotel Villa Mercedes Palenque Hotel Palenque
  • Hotel Villa Mercedes Palenque
  • Villa Mercedes Palenque
  • Mercedes Palenque Palenque
  • Hotel Villa Mercedes Palenque Hotel
  • Hotel Villa Mercedes Palenque Palenque

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

For details on pet restrictions, contact the property at the number on the booking confirmation.

Pool access available from 9:00 AM to 9:00 PM.

This property does not have elevators.

Guests can rest easy knowing there's a fire extinguisher and a smoke detector on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.

Contactless check-out is available.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards, debit cards, and cash.

Optional extras

Uncovered self parking is available for an extra charge

RV/bus/truck parking is available for an extra charge

Uncovered extended parking costs MXN 500 per day

English breakfast is offered for an extra charge of MXN 165 for adults and MXN 85 for children (approximately)

Babysitting/childcare is available for an extra charge

Pets are allowed for an extra charge of MXN 590 per pet, per night

Airport shuttle service is offered for an extra charge of MXN 500 per vehicle

Airport shuttle service for children between the ages of 5 and 10 costs MXN 0

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Hotel Villa Mercedes Palenque

  • Does Hotel Villa Mercedes Palenque offer free cancellation for a full refund?
    Yes, Hotel Villa Mercedes Palenque does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Hotel Villa Mercedes Palenque?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Hotel Villa Mercedes Palenque?
    Yes. Extended parking costs MXN 500 per day. RV/bus/truck parking is available.
  • Is there a pool at Hotel Villa Mercedes Palenque?
    Yes, there are 2 outdoor pools and a children's pool. Guests have pool access from 9:00 AM to 9:00 PM.
  • Are pets allowed at Hotel Villa Mercedes Palenque?
    Yes, dogs are welcome, with a limit of 1 per room and maximum weight of 55 lbs per pet. There's a charge of MXN 590 per pet, per night.
  • What are the check-in and check-out times at Hotel Villa Mercedes Palenque?
    You can check in from 3 PM - noon. Check-out time is noon. Express check-in and contactless check-out are available.
  • Are there restaurants at or near Hotel Villa Mercedes Palenque?
    Yes, La Foresta offers garden views. Nearby restaurants include La Vita é Bella (2 mi), Pizzas Expres (2.1 mi), and Cafe Colibri (2.1 mi).
  • Is airport shuttle service offered by Hotel Villa Mercedes Palenque?
    Yes, a shuttle from the hotel to the airport is available. The charge is MXN 500 per vehicle.
  • What is there to do at Hotel Villa Mercedes Palenque and nearby?
    Hotel Villa Mercedes Palenque has 2 outdoor pools and a spa, as well as a fitness center and a garden.

Recent reviews

Fabulous 8.6 From 148 reviews

Exceptional 10.0
Great Hotel!
The hotel was very well maintained and located close to the Archeological Site of Palenque. The staff is very friendly and helpful.
Julio, us1 night family trip
Very good 8.0
Grand and cold
The hotel is very nice, the pool and grounds are well maintained, and the rooms are superbly clean. We are a family of 3 who love travelling and supporting local places. I found the entire cleaning and support staff to be very warm, helpful and accommodating, however, the front desk staff was very cold and not very helpful. Our requests for a hammock to be hung outside our room (as is the case with every other guest who checks in) was met with reluctance and we never got one. In addition, any other requests for Wi-Fi passwords, etc were met with dismay and lack of interest. We will not be staying here again, as for the price, we can go next door (much warmer place and excellent food).
mx3 night family trip
Very good 8.0
Great for a couple of nights
A really nice place to stay and visit the nearby ruins. The staff are friendly and welcoming but unsurprisingly speak little English - however a little patience means it is easy enough to be understood. They were most helpful in arranging transportation and taxis and I’d be very happy indeed to stay there again. The room was spotless and well appointed, the bathroom great and the air-con very good indeed - a necessity given the tropical temperatures and humidity. The ruins at Palenque are some of the most outstanding in this beautiful country and this was a good place to stay and explore them.
Mark, gb2 night trip with friends
Exceptional 10.0
Lovely pool, rooms perfectly nice. Wifi not so great.... but overall an excellent place to stay, near the ruins of Palenque.
Eric, us1 night trip
Very good 8.0
A nice place. Close to the ruins. There are 2 pools. The restaurant is for bus trips but there are other places nearby.
Robert, us2 night romance trip
Very good 8.0
Good overall, 3.5 stars is right.
Good hotel. The pool area is good. The dining room seams like there is not much going on. Not too many options on the buffet, but I guess most people choose to eat somewhere else. The few items they have on the buffet, they are good, decent. The room service food is also good. Service was overall good except for a not so friendly waiter. The massages at the spa are really good, and considerably cheap, about $25 for 45 minutes. I got back to back days of massages and felt great. We stayed at the suite with a separate living room. Both room and living room were very spacious. We found a large spider running on the floor one night. But I guess being in the jungle you just can't avoid all of the insects. Overall is a good hotel with no amazing finishes or services but does the job if you want to stay very close to the ruins in the middle of the jungle. We saw wild birds flying by. Also, next door is the Bajum restaurant (currently #1 in Palenque on trip advisor). And outside the hotel there is the van stop where you can be taken to the ruins or downtown for 20 pesos ($1).
Ricardo, us4 night family trip
Fair 4.0
The grounds were well landscaped with spa and 2 pòols but what my room was moldy and far from usable WIFI service which made it impossible to work in the room. The staff refused to change my room claiming the hotel was solded out.
us1 night romance trip
Good 6.0
In the room: No bar fridge. No cutlery for coffee. Only a coffee maker and cups. (What if you want tea?) No sugar or milk provided in less you have the one coffe packet they provide which when you tear open you can find sugar and powdered milk. The wifi is very slow and they only have one sign in for the whole resort. When I asked for tech support as my laptop couldn’t get online they didn’t know how to deal with it and offered no tech support. There are no shuttle services offered or available from the hotel. There is public transport at 20pesos a ride to town or palenque but you need to take a taxi to palenque airport. The food is expensive and ordinary
C, au2 night trip
Very good 8.0
A wonderful respite.
Close to Palenque, and to the town. Easy in and out. Very friendly staff, very helpful. Good food. In a six week trip around Mexico, one of the very best. Would recommend to anyone.
andy, us2 night romance trip
Exceptional 10.0
Nice. Close to the ruins. Kids friendly.
us1 night trip

Hotel Villa Mercedes Palenque