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Neptune Beach Resort

Photo gallery for Neptune Beach Resort

Outdoor pool, sun loungers
Property entrance
In-room safe, free cribs/infant beds, free WiFi, bed sheets
Breakfast, lunch, dinner served; international cuisine, ocean views
Lobby

Overview of Neptune Beach Resort

Neptune Beach Resort

4.0 star property
Beachfront hotel in Mombasa with outdoor pool and restaurant
7.6 out of 10 Good
7.6/10 Good

54 verified Hotels.com guest reviews

Property highlights

  • Pool
  • Free parking
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Bar
Map
Bamburi Beach, Mombasa, 83125
Main amenities
  • Daily housekeeping
  • On the beach
  • Restaurant and 3 bars/lounges
  • Outdoor pool
  • Nightclub
  • Free children's club
  • Beach towels
  • Children's pool
  • Room service
  • Coffee shop/cafe
  • Babysitting
  • Business center
For families
  • Free cribs/infant beds
  • Babysitting (surcharge)
  • Children's pool
  • Children's club (free)
  • Private bathroom
  • Cable/satellite TV service

Room options

About this area

What's nearby

  • On the beach
  • Bamburi Beach - 1 min drive
  • Nyali Beach - 18 min drive

Getting around

  • Vipingo (VPG) - 18 min drive
  • Mombasa (MBA-Moi Intl.) - 42 min drive
  • Ukunda (UKA) - 98 min drive

Restaurants

  • La marina - 7 min drive
  • Char Choma - 2 min drive
  • Kingston Beach Lounge - 5 min drive
  • Cheers - 3 min drive
  • The Moorings Floating Restaurant - 5 min drive
Map

About this property

Neptune Beach Resort

Neptune Beach Resort features a nightclub and a free kids' club. After splashing around at the outdoor pool, you can grab a bite to eat at the coffee shop/cafe or unwind with a drink at one of the 3 bars/lounges. Other highlights at this upscale hotel include a children's pool, a snack bar/deli, and a terrace. Fellow travelers say great things about the helpful staff.

All-inclusive

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Food and beverages

All buffet meals, snacks, and beverages included

Land activities

Tennis
Volleyball

Languages

English, French, German, Swahili

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
This information is provided by our partners.

At a glance

Hotel size

  • 78 rooms

Arriving/Leaving

  • Check-in time from 2:00 PM - midnight
  • Minimum check-in age: 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Babysitting*
  • Supervised childcare*
  • Free children's club

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • 3 bars/lounges
  • Restaurant
  • Coffee shop
  • Room service (limited hours)
  • Snack bar/deli

Traveling with children

  • Free children's club
  • Children's pool
  • Supervised childcare (surcharge)

What to do

  • On the beach
  • Beach volleyball
  • Snorkeling
  • Pool table
  • Golf lessons nearby
  • Boat tours nearby
  • Scuba diving nearby

Working away

  • Business center
  • Meeting room
  • Conference space

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Beach towels
  • Pool loungers

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Library
  • An outdoor pool
  • Nightclub

Accessibility

  • Wheelchair accessible
  • Elevator

Room amenities

Be entertained

  • Television
  • Cable/satellite TV channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Coffee/tea maker

Sleep well

  • Free crib/infant bed
  • Bed sheets provided

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Shower only
  • Hair dryer

Stay connected

  • Free WiFi

Food and drink

  • Mini-fridge

More

  • Daily housekeeping
  • In-room safe

Special features

Dining

Onsite venue - Overlooking the ocean, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Onsite venue #2 - bar. Open select days.

Fees & policies

Children & extra beds

  • Supervised childcare is available for an extra charge
  • Babysitting is available for an extra charge

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas.

Enhanced food service safety measures are in place.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.
This property accepts credit cards and cash.

Also known as

Neptune Beach Mombasa
Neptune Beach Resort
Neptune Beach Resort All Inclusive
Neptune Beach Resort All Inclusive Mombasa
Neptune Resort
Neptune Beach All Inclusive Mombasa
Neptune Beach Resort Mombasa
Neptune Beach Mombasa
Hotel Neptune Beach Resort Mombasa
Mombasa Neptune Beach Resort Hotel
Hotel Neptune Beach Resort
Neptune Beach Resort All Inclusive
Neptune Beach
Neptune Beach Resort Hotel
Neptune Beach Resort Mombasa
Neptune Beach Resort Hotel Mombasa

Frequently asked questions

Does Neptune Beach Resort offer free cancellation for a full refund?
Yes, Neptune Beach Resort does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Neptune Beach Resort?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Neptune Beach Resort?
Yes, there's an outdoor pool and a children's pool.
Are pets allowed at Neptune Beach Resort?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Neptune Beach Resort?
Yes, there's free self parking.
What are the check-in and check-out times at Neptune Beach Resort?
You can check in from 2:00 PM - midnight. Check-out time is noon.
What is there to do at Neptune Beach Resort and nearby?
Have fun with onsite activities like snorkeling and volleyball. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include 3 bars and a nightclub. Neptune Beach Resort also has a garden.
Are there restaurants at or near Neptune Beach Resort?
Yes, there's an onsite restaurant that offers international cuisine and ocean views.
Does Neptune Beach Resort have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Neptune Beach Resort like?
Neptune Beach Resort is located a short 9-minute walk from Bamburi Beach.

Reviews

7.6

Good

8.3/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.7/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Very good

It was pleasant stay. The all inclusive package comes with free wine, beer, soda juice and snacks. Comes in handy when you have kids
John, 2-night family trip
Verified Expedia guest review

2/10 Poor

Everyone wanted money. The evening DJ refused to play anything but brain washing Bass repetitive music just like brain washing. When I asked this to be changed for 2 nights I was told Hakna Mata. Which usually means No problem except for when there is a Problem. In frustration I left the hotel but was told that I could not as I owed about 20,000 KSH. 1000 had already been paid. I said put it on my credit card like a good hotel would do. They said No I must pay in cash. This in violation of multiple laws. So it is a beautiful location with wonderful staff and food and Services. I highly recommend the Hotel with the stipulation that in you want to be asked for extra money in violation of the Law and a place where you get what they want and not what you want... PLEASE Stay here. I won't.
Doctari, 7-night family trip
Verified Expedia guest review

8/10 Very good

Neptune Beach
Enjoyable
Andrea, 4-night business trip
Verified Hotels.com guest review

6/10 Good

My stay was okay. I am a solo female, black Tra
2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great trip for rest and relaxation. Tough to enjoy the beach with people always trying to sell you stuff. But found the public beach which was a lot more fun and enjoyable.
4-night trip
Verified Expedia guest review

8/10 Very good

Pleasant Return Visit
Got a great welcome from all the staff. The hotel was very quiet - not many guests. Everything was as expected from previous visits. The food was excellent - sometimes plate service and sometimes buffet. The rooms were always cleaned well and towels were changed daily. The staff were always very helpful. The usual entertainment was on almost every night - acrobats, dancers.
Bill, 14-night trip
Verified Expedia guest review

6/10 Good

Just Averge
Most of the hotels along Bamburi Beach are rundown and this is no exception. The towels are old, stained and rough and there was really nothing to compliment the hotel about. However, this is East Africa and one has to remember that the corruption and civil strive has hit the tourism industry hard.
Verified Hotels.com guest review

8/10 Very good

Verified Hotels.com guest review

8/10 Very good

Amazing
The stay was very nice and enjoyable
Verified Hotels.com guest review

10/10 Exceptional

Great Hotel awesome staff amazing food and locatio
I was at this hotel for work purposes and I must say i was amazed by everything in this hotel, the staff are amazing and accommodated most of my request at all hours.
Verified Ebookers guest review