2/10 Poor
12 September 2023
Be cautious
I book this hotel for a family vacation, then the day of our stay and during our drive, I get an email we were moved hotels. We got moved from this “4 star” hotel to a 3 star. No explanation behind it nor an option to cancel. I reached out when we got to the hotel and they gave us 10% off. Seriously? If I knew I would be getting downgraded I would not have booked here in the first place. Customer service is terrible when it comes to working with you to solve the problem. I’ve emailed a week ago and again today and still no response. They expect you to pay thousands of dollars and then change your stay and expect you to be satisfied. Would highly stay away from this hotel
Lucian
Lucian, 3-night family trip
Verified Hotels.com guest review