Ponce Plaza Hotel & Casino

Photo gallery for Ponce Plaza Hotel & Casino

Primary image
Outdoor pool, pool umbrellas, sun loungers
Outdoor pool, pool umbrellas, sun loungers
Pillowtop beds, in-room safe, desk, laptop workspace
Pillowtop beds, in-room safe, desk, laptop workspace

Overview of Ponce Plaza Hotel & Casino

Ponce Plaza Hotel & Casino

3.5 star property
Art Deco hotel with casino, near Casa Armstrong-Poventud

8.0/10 Very good

999 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Pool
  • Free WiFi
  • Pet-friendly
  • Gym
  • Non-smoking
Reina Street, Ponce, 00731
Main amenities
  • Daily housekeeping
  • Casino
  • Restaurant and pool bar
  • Outdoor pool
  • Breakfast available
  • Fitness center
  • Self parking
  • Coffee shop/cafe
  • Business center
  • Terrace
  • 24-hour front desk
  • Air conditioning
For families
  • Children stay free
  • Microwave
  • Private bathroom
  • Television
  • Garden
  • Terrace

Choose dates to view prices

About this area

What's nearby

  • In Ponce Centro

Getting around

  • Ponce (PSE-Mercedita) - 15 min drive
  • Luis Munoz Marin Intl. Airport (SJU) - 86 min drive

About this property

Ponce Plaza Hotel & Casino

3.5-star historic hotel in the heart of Ponce Centro
You can look forward to a casino, a poolside bar, and a terrace at Ponce Plaza Hotel & Casino. For those hoping to try their luck, this hotel boasts amenities like bingo and 260 slot machines. The onsite coffee shop, Melao, features brunch and light fare. Free in-room WiFi is available to all guests, along with a coffee shop/cafe and a garden.
Additional perks include:
  • An outdoor pool with sun loungers and pool umbrellas
  • Cooked-to-order breakfast (surcharge), self parking (surcharge), and an electric car charging station
  • A 24-hour front desk, concierge services, and an elevator
  • Express check-out, a front desk safe, and multilingual staff
  • Guest reviews say good things about the dining options, helpful staff, and location
Room features
All guestrooms at Ponce Plaza Hotel & Casino include perks such as laptop-compatible safes and laptop-friendly workspaces, in addition to amenities like free WiFi and air conditioning. Guest reviews say good things about the clean, comfortable rooms at the property.
Extra amenities include:
  • Bathrooms with showers and hair dryers
  • 42-inch HDTVs with cable channels
  • Balconies, mini fridges, and microwaves


English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
This information is provided by our partners.

At a glance

Hotel size

  • 69 rooms
  • Arranged over 4 floors


  • Check-in time from 3 PM - midnight
  • Express check-in/out
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age - 21
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21


  • Children (2 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding


  • Pets allowed (2 per room)*
  • Service animals welcome
  • Restrictions apply*
  • Pets must be supervised


  • Free WiFi and wired Internet access in public areas
  • Free WiFi in rooms


  • Onsite self parking (USD 11.15 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking on site
  • Electric vehicle charging point on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 7:00 AM–10 AM
  • Restaurant
  • Poolside bar
  • Coffee shop

Traveling with children

  • Children stay free
  • Children's menu

What to do

  • Bingo
  • Golf lessons nearby

Working away

  • Business center
  • Meeting room


  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Pool loungers
  • Pool umbrellas


  • 2 buildings/towers
  • Built in 2006
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Library
  • Fitness center
  • An outdoor pool
  • Casino
  • 260 casino slot machines


  • Wheelchair accessible
  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible van parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Handrails in hallways
  • Handrails in stairways
  • Wheelchairs available on site
  • Braille signage
  • Closed captioned TV
  • Phone accessibility kit
  • Hospital bed available


  • English
  • Spanish

Room amenities

Be entertained

  • 42-inch LCD TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Pillowtop mattress
  • Bed sheets provided

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Shower only
  • Soap and shampoo
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi

Food and drink

  • Mini-fridge
  • Microwave


  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Access via exterior corridors

Special features


Melao - This coffee shop serves breakfast, brunch, lunch, and light fare. A children's menu is available.
Lola - This restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. Open select days.

Fees & policies

Optional extras

  • Cooked-to-order breakfast is offered for an extra charge of USD 10.00 per person (approximately)
  • Early check-in can be arranged for an extra charge (subject to availability, amount varies)
  • Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Renovations and closures

The property will be renovating from February 22 2022 to November 30 2022 (completion date subject to change). The following areas are affected:
  • Select guestrooms
Renovation work will only be conducted during business hours on weekdays. Every effort will be made to minimize noise and disturbance.

Children & extra beds

  • Rollaway beds are available for USD 25.0 per day


  • Service animals exempt from fees
  • Pet deposit: USD 100 per stay
  • Pets are allowed for an extra charge of USD 35 per pet, per stay


  • Self parking costs USD 11.15 per night with in/out privileges

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.

Social distancing measures are in place and staff at the property wear personal protective equipment.


This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession

Noise-free guestrooms cannot be guaranteed.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property accepts credit cards. Cash is not accepted.

Also known as

Ponce Ramada
Ramada Hotel Ponce
Ramada Ponce
Ponce Plaza Hotel Casino
Ponce Plaza Casino
Ponce Plaza & Casino Ponce
Ponce Plaza Hotel & Casino Hotel
Ponce Plaza Hotel & Casino Ponce
Ponce Plaza Hotel & Casino Hotel Ponce

Frequently asked questions

Does Ponce Plaza Hotel & Casino offer free cancellation for a full refund?
Yes, Ponce Plaza Hotel & Casino does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Ponce Plaza Hotel & Casino?
This property confirms that disinfectant is used to clean the property. Furthermore, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Ponce Plaza Hotel & Casino?
Yes, there's an outdoor pool.
Are pets allowed at Ponce Plaza Hotel & Casino?
Yes, pets are welcome, with a limit of 2 per room. There's a charge of USD 35 per pet, per stay, and there's also a deposit of USD 100 per stay. Service animals are exempt from fees.
Is parking offered on site at Ponce Plaza Hotel & Casino?
Yes. Self parking costs USD 11.15 per night. Electric vehicle charging is available.
What are the check-in and check-out times at Ponce Plaza Hotel & Casino?
You can check in from 3 PM - midnight. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-out is available.
Is there an onsite casino at Ponce Plaza Hotel & Casino?
Yes, there's a casino, featuring 260 slot machines. Bingo is offered.
What is there to do at Ponce Plaza Hotel & Casino and nearby?
Ponce Plaza Hotel & Casino has a casino and an outdoor pool, as well as a fitness center and a garden.
Are there restaurants at or near Ponce Plaza Hotel & Casino?
Yes, there's an onsite restaurant, Melao. Nearby restaurants include La Esquina del León Sport Bar & Sandwiches (3-min walk), Cuerdas Taberna & Tapas (3-min walk), and Asturias Lounge Bar (4-min walk).
Does Ponce Plaza Hotel & Casino have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Ponce Plaza Hotel & Casino like?
Ponce Plaza Hotel & Casino is in Ponce Centro, a short 2-minute walk from Parque de Bombas and 3 minutes' walk from Museum of the History of Ponce. Travelers say this hotel is in a good location.

Overall score and ratings


Very good




Staff & service




Property conditions & facilities



6/10 Good

Jon, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

My Experience at the hotel!
My experience was excellent that is the reason it my second time visit the hotel! Its very clean, It's is near to a lots interesting place for tourist!
Nereyda, 2-night trip
Verified Hotels.com guest review

4/10 Fair

Not happy stay
Only one good thing there let check in early with no charge BUT !!! Air conditioning was not working very well bed was hard And the most disappointing part was I left my wedding ring at the night stand as soon I notice like 2 hrs later I call front desk and report it and they say is was nothing there So I guess housekeeping to a trip to the pound shop It was only one night stay but it was not pleasant
Brenda, 1-night family trip
Verified Hotels.com guest review

4/10 Fair

Luis, 4-night family trip
Verified Hotels.com guest review

6/10 Good

Crystal, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Carol, 1-night business trip
Verified Hotels.com guest review

4/10 Fair

An active construction site, avoid until Fall 2022
I thought I was doing right by booking this hotel which sounded and looked lovely from the reviews and pictures. I was completely wrong! I expect this hotel *will* meet those expectations once their construction is done later this year but cannot recommend staying there in the meantime. I'd recommend the Fox (a few doors down) instead. Pros: The room itself was very clean. The bed was comfortable. There is a pool, casino, and two restaurants although we didn't take advantage of these. The wifi was reliable. Cons: Waking up at 7:15am to the sound of an electric saw cutting through tiles directly beneath us and having this sound proceed until we checked out at 10am. Having to either walk through the construction site (currently the whole second floor) covered in tile dust in order to get to our 3rd floor room, or share an elevator with the construction workers and their equipment. I expressed my displeasure to the front desk staff about how the current state of the hotel wasn't communicated ahead of time - awareness was first raised by a brief "oh, there may be some noise when you wake up" comment at the end of checking in. When checking out and expressing my displeasure, the front desk shrugged me off saying that the info was posted to their website (I checked just now, it is not) and that it was hotels.com's fault for not updating their listing. To top things off, there is NO water pressure in the shower and the tv has only a handful of channels, mostly in Spanish.
Benjamin, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Excellent people & service.
WILLIAM, 1-night romance trip
Verified Expedia guest review

8/10 Very good

The price for one night
Ismael, 1-night family trip
Verified Expedia guest review

2/10 Poor

I stay at hotels frequently, I worked in hospitality and have great understanding of property issues so I feel this is a fair review. The front of the hotel makes a grand impression, and then after checking in I was told my room was in another building entirely. Walking outside to see the very small outdoor pool and the parking garage, up the stairs to the elevator to venture to my room "in the blue building". Renovations on the first floor. I was in the third floor. Other than a depressing view of the roofs of the building across the street the view was nice mountains and monuments. The room was tiled and extremely basic. Pictures online were a bit misleading. The sheets very scratchy pillows were small and the bathroom pipes must have been old as they were very loud and flushing from floors above created rumbles in my room it felt clinical and I questioned the sanitizing. Added to the alarm blaring at 4am on a Tuesday, I was very sleep deprived and unhappy overall especially given the price of a few hundred dollars. The tv works on Roku or something and so it only had about 15 channels available unless you got it to connect (I couldn't) and used your personal accounts. I don't generally give negative reviews however this time I believe future guests should be aware of the conditions.
Cortney, 1-night trip
Verified Expedia guest review