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Palazzo Caracciolo Napoli - MGallery

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Lobby sitting area
Pool
Premium bedding, minibar, in-room safe, desk
Junior Suite, 1 Double Bed with Sofa bed | Premium bedding, minibar, in-room safe, desk
Superior Room, 2 Twin Beds | Premium bedding, minibar, in-room safe, desk

Overview of Palazzo Caracciolo Napoli - MGallery

UNESCO Sustainable Travel Pledge

Palazzo Caracciolo Napoli - MGallery

4.0 star property
4-star hotel with restaurant, near Port of Naples

8.6/10 Fabulous

933 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Free WiFi
  • Pet-friendly
  • Airport transfer
  • Gym
  • Non-smoking
Map
Via Carbonara 112, Naples, NA, 80139
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Breakfast available
  • 24-hour fitness center
  • Valet parking
  • 24-hour room service
  • Coffee shop/cafe
  • 24-hour business center
  • Conference center
  • Business center
  • Airport shuttle
  • Cruise ship terminal shuttle
For families
  • Children stay free
  • Private bathroom
  • Premium TV channels
  • Garden
  • Terrace
  • Daily housekeeping

Room options

About this area

What's nearby

  • In Naples City Centre
  • Port of Naples - 25 min walk
  • Molo Beverello Port - 30 min walk
  • Spaccanapoli - 13 min drive
  • Naples National Archaeological Museum - 12 min drive
  • Via Toledo - 18 min drive
  • Galleria Umberto - 22 min drive
  • Piazza del Plebiscito - 20 min drive
  • Lungomare Caracciolo - 23 min drive
  • Castel dell'Ovo - 25 min drive
  • Herculaneum - 30 min drive

Getting around

  • Naples Intl. Airport (NAP) - 42 min drive
  • Naples Central Station - 16 min walk
  • Naples (INP-Naples Central Rail Station) - 16 min walk
  • Montesanto Station - 24 min walk
  • Piazza Cavour Station - 7 min walk
  • Museo Station - 10 min walk
  • Porta Nolana Station - 15 min walk
  • Airport shuttle (surcharge)
  • Train station drop-off (surcharge)
  • Train station pick-up (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Cruise terminal shuttle (surcharge)

Restaurants

  • Insolito La Pizzeria Gourmet - 3 min walk
  • Capasso - 5 min walk
  • Buongustai - 6 min walk
  • E Pronto o Mangia - 6 min walk
  • La Campagnola - Pizzeria & Trattoria - 7 min walk

About this property

Palazzo Caracciolo Napoli - MGallery

Placing you 1.3 mi (2 km) from Port of Naples and 1.5 mi (2.5 km) from Molo Beverello Port, Palazzo Caracciolo Napoli - MGallery offers an airport shuttle (available 24 hours) for EUR 30 per vehicle. After visiting the 24-hour fitness center for a workout, you can grab a bite to eat at the coffee shop/cafe or unwind with a drink at the bar/lounge. Other highlights at this upscale hotel include a snack bar/deli, a terrace, and a garden. Fellow travelers like the helpful staff and nice bathrooms. The property is just a short walk to public transportation: Piazza Cavour Station is 7 minutes and Museo Station is 10 minutes.

Languages

English, French, German, Italian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of Safe Hospitality National Protocol (Italy)

Social distancing

Contactless check-in and check-out
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitizer provided
Individually-wrapped food options available for breakfast
Reservations are required for the use of certain onsite facilities
This information is provided by our partners.

At a glance

Hotel size

  • 146 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in time from 2:00 PM - anytime
  • Minimum check-in age - 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the cruise terminal, ferry terminal, airport, and train station (surcharges may apply); to arrange pick-up, contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children (16 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets allowed (dogs and cats only, 1 per room, up to 22 lbs)*
  • Food and water bowls available

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Onsite valet parking (EUR 28 per day; includes in/out privileges)
  • Wheelchair-accessible parking on site

Transfers

  • Airport shuttle on request (available 24 hours)*
  • Train station shuttle available 24 hours*
  • Cruise terminal shuttle*
  • Ferry terminal shuttle*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7 AM–10:30 AM
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Children stay free (see details)

What to do

  • Use of nearby fitness center

Working away

  • 24-hour business center
  • Meeting rooms
  • Computer station
  • Conference center

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Built in 1500
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Television in common areas
  • 24-hour fitness center

Accessibility

  • Wheelchair accessible
  • Elevator
  • In-room accessibility (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Wheelchairs available on site
  • Bathroom emergency pull cord

Languages

  • English
  • French
  • German
  • Italian
  • Spanish

Room amenities

Be entertained

  • LCD television
  • Premium satellite channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar

Sleep well

  • Soundproofed rooms
  • Premium bedding

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Bidet
  • Hair dryer

Stay connected

  • Desk
  • Free WiFi and wired Internet
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.
The property is a member of Historic Hotels of the World.

Fees & policies

Refundable deposits

  • Deposit: EUR 150 per stay

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: EUR 4.00 per person, per night. This tax does not apply to children under 14 years of age.

Optional extras

  • Buffet breakfast is offered for an extra charge of EUR 15 per person (approximately)
  • Airport shuttle service is offered for an extra charge of EUR 30 per vehicle (one-way, maximum occupancy 3)
  • Cruise ship terminal shuttle, ferry terminal shuttle, and train station pick-up service is offered for an extra charge
  • Late check-out can be arranged for an extra charge (subject to availability)
  • Spa access is available for an extra charge of EUR 15 per day

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from September 1 to April 30:
  • Swimming pool
The following facilities are closed on Sunday and Monday:
  • Full-service spa
  • Sauna
  • Spa tub

Children & extra beds

  • All guests, including children, must be present at check-in and show their government-issued photo ID card or passport

Pets

  • Pets are allowed for an extra charge of EUR 25 per pet, per stay (maximum EUR 15.00 per stay)

Parking

  • Valet parking costs EUR 28 per day with in/out privileges

Pool, spa, & gym (if applicable)

  • Guests under 14 years old are not allowed in the health club, fitness facility, or spa tub

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas; reservations are required for some onsite facilities.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast.

This property affirms that it follows the cleaning and disinfection practices of Safe Hospitality National Protocol (Italy).

Policies

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

This property accepts credit cards. Cash is not accepted.

Cash transactions at this property cannot exceed EUR 1999.99, due to national regulations. For further details, please contact the property using information in the booking confirmation.

Also known as

MGallery Caracciolo Napoli
MGallery Palazzo Caracciolo Napoli
Palazzo Caracciolo Napoli MGallery
Palazzo Caracciolo Napoli MGallery Collection
Palazzo Caracciolo Napoli MGallery Collection Hotel
Palazzo Caracciolo Napoli MGallery Collection Hotel Naples
Palazzo Caracciolo Napoli MGallery Collection Naples
m Gallery Palazzo Caracciolo Hotel Naples
Palazzo Caracciolo Napoli MGallery Sofitel Hotel Naples
Palazzo Caracciolo Napoli MGallery Sofitel Hotel
Palazzo Caracciolo Napoli MGallery Sofitel Naples
Palazzo Caracciolo Napoli MGallery Sofitel
Palazzo Caracciolo Napoli - MGallery Hotel
Palazzo Caracciolo Napoli - MGallery Naples
Palazzo Caracciolo Napoli - MGallery Hotel Naples

Frequently asked questions

Does Palazzo Caracciolo Napoli - MGallery offer free cancellation for a full refund?
Yes, Palazzo Caracciolo Napoli - MGallery does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Palazzo Caracciolo Napoli - MGallery?
As of 4 December 2022, prices found for a 1-night stay for 2 adults at Palazzo Caracciolo Napoli - MGallery on 18 December 2022 start from ₹10,124, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Palazzo Caracciolo Napoli - MGallery?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Palazzo Caracciolo Napoli - MGallery?
Yes, cats and dogs are welcome, with a limit of 1 per room and maximum weight of 22 lbs per pet. There's a charge of EUR 25 per pet, per stay. Food and water bowls are available.
Is parking offered on site at Palazzo Caracciolo Napoli - MGallery?
Yes. Valet parking costs EUR 28 per day.
Is airport shuttle service offered by Palazzo Caracciolo Napoli - MGallery?
Yes, an airport shuttle is available. The charge is EUR 30 per vehicle one-way.
What are the check-in and check-out times at Palazzo Caracciolo Napoli - MGallery?
You can check in from 2:00 PM - anytime. Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless check-in and check-out are available.
What is there to do at Palazzo Caracciolo Napoli - MGallery and nearby?
Palazzo Caracciolo Napoli - MGallery has a 24-hour fitness center and a garden.
Are there restaurants at or near Palazzo Caracciolo Napoli - MGallery?
Yes, there's an onsite restaurant. Nearby restaurants include Insolito La Pizzeria Gourmet (3-min walk), Capasso (5-min walk), and Buongustai (6-min walk).
What's the area around Palazzo Caracciolo Napoli - MGallery like?
Palazzo Caracciolo Napoli - MGallery is in Naples City Centre, a short 7-minute walk from Piazza Cavour Station and 12 minutes' walk from Naples National Archaeological Museum. Travelers recommend the hotel for its walkable location.

Overall score and ratings

8.6

Fabulous

8.9/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

2/10 Poor

The hotel was extremely run down. Except for the lobby area which is what is featured in the photos, the rooms are dated, beds old and uncomfortable, air cons loud and the showers leak all over the bathroom floor. The neighborhood is not safe at all for families with young children. I would
Sharon, 3-night family trip
Verified Hotels.com guest review

8/10 Very good

Smith, 1-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Alex, 1-night trip
Verified Hotels.com guest review

8/10 Very good

carla, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Carly, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Very good say.
Shalini, 1-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

cleanliness and service
Patricia Ann, 1-night family trip
Verified Expedia guest review

8/10 Very good

The service was not that good. I could have better service in New York city
John J, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

The hotel was really nice, the breakfast was excellent, just the location was what I expected.
james, 2-night family trip
Verified Expedia guest review

6/10 Good

We had a lovely 3 nights stay at the hotel. The room was quite big and cleaned well upon arrival. The bathroom was all equipped with all necessary, the only fault was the shower door/ window which did not keep any of the water from spilling out, which meant that after each shower there was pool of water in the bathroom. All the staff were super welcoming and helpful from checking in to ordering us a taxi. Breakfast was quite nice on the first morning, however on the second morning it was quite cold. We had dinner on the last night of our stay and it was very nice, food was good in particular the pasta. The servers again super nice. The only big fault of the hotel is the area which it was located in, quite a dirty area of Naples and honestly not the safest area( our fault for not checking to begin with). We mostly got taxis out and to the hotel especially in the evening. Overall the stay as pleasant however will not return to the hotel due to the area it is in.
Cristina, 3-night family trip
Verified Expedia guest review