2/10 Poor
18 December 2022
My experience was extremely bad. I stayed there for a week May14-19,2022.
- When I checked in, room keys were not out working. Chair in the room was broken. But still that got fixed in a day so would not complain about it.
- I bought the Internet package as I Needed to attend few important online calls. Internet Package I bought was for 2 devices. While signing up on the second device, it asked me to register again. I called reception and they told me to go ahead and confirmed that I will not be billed twice. (“This will be adjusted during checkout” is what I was told).
-Next two days Internet was not working at all Due to some issue. Every time I called I was told it will get fixed in an hour. I had to take a cab and go to office to attend my calls.
- Unfortunately that was not the end. While checking out I was charged for Internet package twice. So I paid for the same package twice which I could not even use as it wasn’t working for two days.
- I told them, I had checked with the reception while signing up On 2 devices( package was for 2 devices).
- The reception stuff agreed That it doesn’t make sense for the charge to appear twice, but said they can’t do anything about it.
They spent 30 minutes calling one manager or the other, And finally I had to pay and leave to catch my flight.
It felt like a complete rip off and I will never ever be staying at this property. My suggestion would be stay away from this place and consider other great options available around.
ADWAIT
Verified Orbitz guest review
