Sheraton Puerto Rico Hotel & Casino

Photo gallery for Sheraton Puerto Rico Hotel & Casino

Primary image
Balcony
Balcony
Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe
40-inch flat-screen TV with cable channels, iPod dock

Overview of Sheraton Puerto Rico Hotel & Casino

Sheraton Puerto Rico Hotel & Casino

4.0 star property
Bayfront hotel with 5 restaurants, near Puerto Rico Convention Center

8.6/10 Fabulous

962 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Free WiFi
  • Pet-friendly
  • Gym
  • Non-smoking
  • Air conditioning
Map
200 Convention Boulevard, San Juan, 00907
Main amenities
  • Daily housekeeping
  • Near the beach
  • Casino
  • 5 restaurants and 3 bars/lounges
  • Full-service spa
  • Breakfast available
  • Free beach shuttle
  • 24-hour fitness center
  • Beach towels
  • Valet parking
  • Self parking
  • 24-hour room service
For families
  • Children stay free
  • Free cribs/infant beds
  • Private bathroom
  • Premium TV channels
  • Terrace
  • Daily housekeeping
Cleaning & safety
  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided
  • Personal protective equipment

Choose dates to view prices

About this area

What's nearby

  • In Santurce
  • Sheraton Casino - 1 min walk
  • Puerto Rico Convention Center - 2 min walk
  • Pan American Pier - 14 min walk
  • Condado Beach - 17 min walk
  • Escambron Beach - 25 min walk
  • Casino del Mar at La Concha Resort - 29 min walk
  • Paseo Caribe - 2 min drive
  • Playa del Caribe Hilton - 3 min drive
  • Luis Muñoz Rivera Park - 6 min drive
  • Parque La Ventana al Mar - 3 min drive

Getting around

  • Luis Munoz Marin Intl. Airport (SJU) - 16 min drive
  • Free beach shuttle

About this property

Sheraton Puerto Rico Hotel & Casino

Sheraton Puerto Rico Hotel & Casino features a casino and puts you just steps from Puerto Rico Convention Center and Sheraton Casino. Guests can grab a bite to eat at one of the 5 restaurants and visit the spa to be pampered with deep-tissue massages, aromatherapy, or hydrotherapy. Other highlights at this upscale hotel include 3 bars/lounges, a 24-hour fitness center, and a fitness center. Fellow travelers say good things about the helpful staff and location.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of Commitment to Clean (Marriott)
Follows industry cleaning and disinfection practices of COVID-19 Guidelines (CDC) and Ecolab (3rd party expert - Global)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest accommodations are accessible via mobile device
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination
Negative COVID-19 test result requirement applies to all guests aged 12 and up, and test must have been administered no more than 72 hours prior to check-in; COVID-19 vaccination record requirement applies to all guests aged 12 and up; guests must have received complete vaccination at least 1 days prior to check-in
This information is provided by our partners.

At a glance

Hotel size

  • 503 rooms
  • Arranged over 12 floors

Arriving/Leaving

  • Check-in time from 3 PM - midnight
  • Express check-in/out
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions
  • At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination
  • Negative COVID-19 test result requirement applies to all guests aged 12 and up, and test must have been administered no more than 72 hours prior to check-in; COVID-19 vaccination record requirement applies to all guests aged 12 and up; guests must have received complete vaccination at least 1 days prior to check-in

Required at check-in

  • Credit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Children stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets allowed (dogs and cats only, 2 per room, up to 70 lbs)*
  • Service animals welcome
  • Restrictions apply*

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Onsite self parking (USD 18 per night)
  • Onsite valet parking (USD 25 per day; includes in/out privileges)
  • Wheelchair-accessible parking on site

Offsite

  • Free beach shuttle

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Full breakfast (surcharge) each morning 6 AM–11 AM
  • 5 restaurants
  • 3 bars/lounges
  • Coffee shop
  • 24-hour room service
  • Snack bar/deli

Taking the kids

  • Children stay free
  • Children's menu

What to do

  • Free beach shuttle
  • Beach nearby
  • Bicycle rentals nearby
  • Ecotours nearby
  • Golf lessons nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Scuba diving nearby
  • Skydiving nearby
  • Ziplining nearby

Working away

  • 21 meeting rooms
  • Computer station
  • Conference center (35000 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Free beach shuttle
  • Beach towels

Facilities

  • 1 building/tower
  • Built in 2009
  • ATM/banking
  • Safe-deposit box at front desk
  • Terrace
  • Television in common areas
  • 24-hour fitness center
  • Casino
  • Full-service spa
  • 18 casino gaming tables
  • 448 casino slot machines
  • Casino VIP room
  • Massage/treatment rooms

Accessibility

  • Wheelchair accessible
  • Braille/raised signage
  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible restaurant
  • Visual alarms in hallways
  • Closed captioned TV
  • Lowered electrical outlets in bathroom
  • Lowered peephole/view port in door
  • Lowered locks/deadbolt
  • Height-adjustable showerhead
  • Grab bar near toilet
  • Transfer shower
  • Lever door handles

Languages spoken

  • English
  • French
  • Portuguese
  • Spanish

Room amenities

Be entertained

  • IPod docking station
  • 40-inch flat-screen TV
  • Premium cable channels

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker
  • Bathrobes
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Premium bedding
  • Pillowtop mattress
  • Free crib/infant bed

Freshen up

  • Private bathroom
  • Spring water bathtub
  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi and wired Internet
  • Free local calls

Food and drink

  • Refrigerator (on request)
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Recycling
  • Mobile key entry

Special features

Spa

Zen Spa has 11 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna and a steam room.

The spa is open select days.

Dining

District Lounge&Sushi Bar - This lobby lounge specializes in Asian cuisine and serves dinner and light fare. Happy hour is offered.
The Bay Pool Bar & Grille - This poolside restaurant specializes in Latin American cuisine and serves lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Open daily.
Choices Urban Bistro - This family restaurant specializes in fusion cuisine and serves breakfast, brunch, lunch, and dinner. A children's menu is available. Open daily.
Metropol Restaurant - This family restaurant specializes in Cuban cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.
Texas de Brazil - This steakhouse specializes in Brazilian cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.

Awards and affiliations

This property is affiliated with the International Gay & Lesbian Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ) guests.

Fees & policies

Refundable deposits

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Deposit: USD 100.00 per night

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • 18 percent destination fee will be charged

Optional extras

  • Breakfast costs between USD 12.00 and USD 25.00 for adults, and USD 12.00 and USD 12.50 for children (approximately)
  • Refrigerators are available for USD 30 per night

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from December 13 to December 14:
  • Fitness facilities

Children & extra beds

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Rollaway beds are available for USD 40.00 per night
  • Guests must contact this property in advance to reserve cribs/infant beds, rollaway/extra beds, and high chairs

Pets

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 150 per accommodation, per stay

Parking

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Self parking costs USD 18 per night
  • Valet parking costs USD 25 per day with in/out privileges

Pool, spa, & gym (if applicable)

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; guests can access their rooms with a mobile device; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination.

The negative COVID-19 test result requirement applies to all guests aged 12 and up, and the test must have been administered no more than 72 hours prior to check-in. COVID-19 vaccination record requirement applies to all guests aged 12 and up; guests must have received complete vaccination at least 1 days prior to check-in.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (CDC) and Ecolab (3rd party expert - Global).

Policies

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

This property accepts credit cards. Cash is not accepted.

Also known as

Sheraton Puerto Rico Casino
Sheraton Puerto Rico Hotel & Casino
Sheraton Puerto Rico Hotel And Casino
Sheraton Puerto Rico Hotel San Juan
Sheraton Puerto Rico Hotel Casino San Juan
Sheraton Puerto Rico Hotel Casino
Sheraton Puerto Rico Casino San Juan
Sheraton Puerto Rico Hotel San Juan
Sheraton Puerto Rico Juan
Sheraton Puerto Rico Hotel & Casino Hotel
Sheraton Puerto Rico Hotel & Casino San Juan
Sheraton Puerto Rico Hotel & Casino Hotel San Juan

Frequently asked questions

Overall score and ratings

8.6

Fabulous

8.8/10

Cleanliness

8.9/10

Staff & service

8.3/10

Amenities

8.7/10

Property conditions & facilities

8.3/10

Eco-friendliness

10/10 Exceptional

Great stay!
Fast check in and great service, clean room, great stay, the check out was super fast, loved it!!
Jorge, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Is good but a little expensive. And in front of my room was the service room and ee have a lot of noice.
Carmen, 2-night trip
Verified Hotels.com guest review

4/10 Fair

Sheraton PR is good location.
Our flight reached SJU airport at 1:30am instead of 11:45pm. By the time we checked in it was 2:30 am. Our room phone was not working to order food.
Siva, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Best location
It was amazing
Devon, 2-night family trip
Verified Hotels.com guest review

2/10 Poor

Honey, 2-night trip
Verified Hotels.com guest review

8/10 Very good

The hotel was okay! Convenient to restaurants and 10 minutes away from Old San Juan. The rooms need updating and bathrooms.
Elizabeth, 4-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

This day was absolutely amazing the staff was wonderful and very helpful. I will definitely be returning to this location!
Ulysses, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Family Trip
We had a great time. We'll definitely be back again.
Leticia, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

The staff and management was incredible!
rory, 4-night family trip
Verified Expedia guest review

6/10 Good

Everything about this hotel was great besides the service. I stayed here for 5 nights and they cleaned our room on the last night of our stay. We requested to get it cleaned multiple times and they said they will do it and never did till I spoke to the Supervisor of both the hotel and housekeeping.
5-night trip
Verified Hotels.com guest review